Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tresor Gopre

East Orange,NJ

Summary

Dynamic leader with proven expertise in team leadership and customer service, honed at Burger King and Ecolab. Excelled in enhancing customer satisfaction and reducing waste, achieving significant improvements in safety and profitability. Skilled in problem-solving and computer skills, adept at driving results and fostering positive environments. Demonstrates adaptability and a commitment to excellence, ensuring high-quality service delivery and operational efficiency.

Overview

11
11
years of professional experience

Work History

Manager

Burger King
11.2013 - 12.2016
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Ensure that the restaurant meets company standards for safety, sanitation, hygiene, and equipment
  • Monitor and manage costs to ensure profitability
  • Ensure that the restaurant is prepared to meet customer needs, and that products are prepared and sold accurately

Pest Control Technician

Ecolab
01.2017 - Current
  • Conducted property and building walk-throughs to assess conditions, identify infestations, and isolate sources.
  • Educated and advised customers on preventive measures to reduce pest infestations.
  • Upheld high standards of professionalism, maintaining a clean appearance and courteous demeanor while interacting with clients.
  • Applied pesticides to inside and outside of structures utilizing company protocols.
  • Eliminated pest infestations by accurately identifying pests and applying appropriate treatment methods.
  • Strengthened relationships with commercial accounts through attentive service and consistent communication regarding treatment progress.
  • Educated customers on ways to prevent future pest infestations, fostering a proactive approach to property care.
  • Drove to customer residences and places of business to inspect for pests.
  • Adhered to most stringent safety procedures when applying chemicals.
  • Reduced callbacks by effectively addressing all areas of concern during initial service appointments.
  • Demonstrated commitment to customer satisfaction through diligent follow-up visits, ensuring successful resolution of any lingering issues after initial treatments were completed.
  • Determined most efficient method to get rid of pests depending upon type of bug and degree of infestation.
  • Performed general pest control solutions such as bed bug and termite inspections and treatments.
  • Inspected equipment for proper functionality to effectively facilitate application.
  • Completed required treatment documentation while on-site and returned paperwork to office for processing.
  • Applied chemical solutions on building surfaces to eliminate pests.
  • Promoted a safe work environment by consistently wearing appropriate personal protective equipment and following safety protocols during treatments.
  • Prepared reports and kept detailed records of pest control activities.

Education

High School Diploma -

West Side High School
Newark, NJ

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Computer skills
  • Positive attitude
  • Adaptability and flexibility
  • Multitasking
  • Problem-solving aptitude

Timeline

Pest Control Technician

Ecolab
01.2017 - Current

Manager

Burger King
11.2013 - 12.2016

High School Diploma -

West Side High School

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Tresor Gopre