GameStop Refurbishment Center
02.2012
- I still working here
- Refurb Operation Lead:
- Lead and monitor the daily activities of associates within the assigned department/area to ensure the area meets performance goals (quality/accuracy, production, cost, safety, and 5S/cleanliness)
- Additionally, I need to ensure that associates are well trained in order to achieve and exceed GameStop’s quality and production standards
- Inspect quality of associates’ work to ensure that products being processed and shipped meet GameStop’s quality standards
- Ensure all associates follow safety policies; report any unsafe conditions or practices
- Coach/train associates for performance success
- Work collaboratively with others throughout the ROC to achieve or exceed department objectives; assist in or lead special projects as directed
- Perform associate job duties as needed
- Utilize Warehouse Management system (WM), RF, Sentinel, and/or other systems to ensure the product is accurately located
- Identify process improvements/areas of opportunity to improve department/area performance
- Drive/champion process improvements Identify performance issues, and their potential root causes (training, etc.)
- Demonstrate emotional maturity and respect for diversity in interactions with associates
- Run all operational aspects of the cell/work area when the supervisor is unavailable
- Providing timely guidance and feedback to help others strengthen specific knowledge/ skill areas needed to accomplish a task or solve a problem.
