Summary
Overview
Work History
Education
Skills
State Licenses
Affiliations
Software
References
Work Availability
Quote
Timeline
Receptionist
Tress Remington

Tress Remington

Canton,TX

Summary

Resourceful Supervisor trained in the resolution of critical issues within time-sensitive environments with a successful track record of building and maintaining talented teams. A highly organized, energetic, and versatile leader committed to continuous improvements—proven history of motivating staff to work together to achieve targets. Highly organized, proactive, and punctual with a team-oriented mentality. A highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

21
21
years of professional experience

Work History

Independent Insurance Adjuster

Self Employed Services
Plano, TX
07.2023 - 10.2023
  • Provided accurate estimates for repair costs based on current market values of materials and labor costs involved with restoration projects.
  • Analyzed information gathered by investigations and reported findings and recommendations.
  • Traveled to customer sites to evaluate fallen trees, leaking roofs, and other issues to create accurate cost estimations.
  • Assessed damage to dwellings, personal property, and commercial buildings to determine the extent of loss.
  • Estimated the cost of repairs necessary to restore a structure to its pre-loss condition.
  • Wrote supplements for contractors using Symbility software.
  • The most significant estimate written was for $315,000 for a frozen water pipe claim.

Supervisor, File Reviewer, Inside Training Manager, Desk Adjuster

Brush Country Claims
Plano, TX
03.2022 - 10.2023
  • I recruited, interviewed and hired employees and helped develop training curriculum and trained new desk adjusters on proprietary software, company guidelines and job expectations
  • Desk adjusted from cradle to grave for Openly, Tower Hill and IAT
  • Reviewed and desk adjusted for Erie and Farmers Mutual
  • Handled supplements using Symbility.
  • Provided ongoing training to address staff needs.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction.
  • Organized client meetings to provide project updates.
  • Monitored employee productivity to provide constructive feedback and coaching.
  • Collaborated with other departments to coordinate workflow processes between teams.
  • Maintained positive working relationship with fellow staff and management.
  • Analyzed key performance indicators to identify effective strategies.
  • Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
  • Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
  • Reviewed completed work to verify consistency, quality and conformance.
  • Worked closely with human resources to support employee management and organizational planning.
  • Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Recognized by management for providing exceptional customer service.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Planned and completed group projects, working smoothly with others.
  • Negotiated settlements with policyholders, claimants, and attorneys.
  • Informed claimants about the claims process and answered questions regarding policies.
  • Reviewed policies to determine appropriate levels of coverage and assist with approval or denial decisions.
  • Delivered exceptional customer service to clients by communicating information and actively listening to concerns.
  • Processed paperwork associated with approved claims payments.
  • Investigated properties, classified damages and created estimates outlining repair costs.
  • Maintained organized records of claim activity and related documents.
  • Communicated with personnel and legal counsel on claims involving litigation.
  • Input claim information and payments into company database.
  • Explained loss coverage, assisted policyholders with itemizing damages and coordinated alternative living arrangements.

QA/File Review Manager

One Call Claims
Plano, TX
07.2021 - 02.2022
  • Established and enforced internal controls, workflows and policies for tracking, reconciling and reporting on carrier claims activities
  • Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
  • Recruited and hired qualified candidates to fill open positions.
  • Conducted regular meetings with staff to discuss progress and identify areas of improvement.
  • Monitored staff performance and addressed issues.
  • Delegated work to staff, setting priorities and goals.
  • Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals
  • Accomplished multiple tasks within established timeframes
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Maintained adequate staffing to meet objectives within budget.
  • Entered time and attendance logs in preparation for payroll.
  • Implemented new technologies to streamline operations, reduce costs, and improve customer service.
  • Assigned work and monitored performance of project personnel.
  • Maintained up-to-date records of employee attendance, payroll information, vacation requests.
  • Led team meetings and one-on-one coaching sessions to continuously improve performance.
  • Recruited and trained new employees to meet job requirements.
  • Minimized staff turnover through appropriate selection, orientation and training.
  • Provided leadership during times of organizational change or crisis situations.
  • Created monthly reports for senior management summarizing operational performance metrics.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Managed team members effectively to meet high production standards with accurate results.
  • Monitored the performance of adjusters to ensure accuracy, timeliness and compliance with departmental standards.
  • Leveraged [Software] skills to input and compile data gathered from various sources.

TPA Catastrophe Claims Supervisor & Large Loss Complex Claims-Hybrid

One Call Claims
Plano, TX
07.2020 - 07.2021
  • Monitored team performance, enforcing compliance with corporate claims processes and procedures
  • Cultivated productive relationships with stakeholders, facilitating claims lifecycle
  • Entered time and attendance logs in preparation for payroll.
  • Championed insurance claims process by providing expert knowledge and building positive, trusting relationships to support clients during challenging times
  • Determined the proper course of action for claims processing
  • Recruited, interviewed, and hired 25 employees and implemented a mentoring program to promote positive feedback and engagement.
  • I resolved customer complaints about property damage claims quickly.
  • Provided guidance and direction to junior team members on proper claim-handling procedures.
  • Performed periodic audits of closed files to verify that all necessary documentation is present.
  • Negotiated settlements between claimants and insurers when appropriate.
  • Created detailed reports outlining key metrics related to the performance of personnel within the Property Claims Department.
  • Supervised daily operations within the Property Claims Department, including scheduling work assignments.
  • Ensured compliance with applicable laws, regulations, standards, and industry best practices.
  • Participated in training sessions designed to educate staff on best practices for handling complex insurance claims.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Reviewed policy documents to determine coverage and potential liability for claims.
  • Investigated cases involving complex losses and disputed claims.
  • Reviewed building codes in affected areas after a disaster to ensure compliance with regulations when rebuilding structures.
  • Coordinated emergency repair, cleaning companies, and contractors to optimize customer claim handling.
  • Explained loss coverage, assisted policyholders with itemizing damages, and coordinated alternative living arrangements.
  • Maintained updated knowledge through continuing education and advanced training.
  • Collaborated with underwriting staff to clarify coverage issues.
  • Drafted correspondence to notify claimants about claim decisions.
  • Processed paperwork associated with approved claims payments.
  • Monitored claims activities to ensure timely resolution of disputes.
  • Drafted statement of loss to summarize damages, payments, and underlying policy coverage.
  • Recognized by management for providing exceptional customer service.

Property Desk Adjuster

QA Claims - State Farm
Plano, TX
10.2020 - 12.2020
  • Investigated claims by reviewing policy contracts to decide claim coverage based on cause and facts of loss
  • Carefully reviewed claim information to verify accuracy and avert fraudulent claims
  • Identified insurance coverage limitations with thorough examinations of claims documentation and related records
  • Used Xactimate and XactContents to compile estimates for personal property and structure damage
  • Developed and supported working relationships with independent adjusters and contractors to aid in prompt claims handling
  • Clarified coverage of losses to policyholders and aided in itemizing damages and finding alternative living arrangements
  • Read over insurance policies to find levels of coverage and determine whether claims would receive approvals or denials.
  • Worked with clients to ensure timely completion of paperwork and claim processing.
  • Provided detailed estimates of repair costs for damaged properties.
  • Drafted statement of loss to summarize damages, payments and underlying policy coverage.
  • Communicated regularly with clients regarding status updates on their claims.
  • Explained loss coverage, assisted policyholders with itemizing damages and coordinated alternative living arrangements.
  • Displayed strong telephone etiquette, effectively handling difficult calls.

Catastrophe Insurance Adjuster- Auto Field & Desk

Pilot Catastrophe Services
Plano, TX
03.2017 - 10.2020
  • Evaluated insurance policies and analyzed damages to decide coverage
  • Investigated and assessed damage to property and reviewed property damage estimates
  • Negotiated Total Loss settlement agreements to resolve disputes
  • Prepared summaries of damage, payments and policy coverage
  • Answered questions posed by insured and attorneys
  • Collaborated with claims department and industry anti-fraud organizations to resolve claims
  • Reported to management on customer problems, field conditions, safety issues and policy problems.

Transportation Specialist

P3 Communications
Dallas, TX
01.2014 - 03.2017
  • Planned and oversaw Engineer testing and transportation activities
  • Coordinated dispatching of 4 drivers to carry out daily requirements
  • Resolved maintenance and repair issues for vehicles and equipment
  • Submitted detailed reports on mileage, repairs, maintenance, and other necessary expenditures during drives
  • Read maps to plan routes and report delays or accidents
  • Followed strict schedules and routes for cellphone engineers testing for various manufactures and providers according to tight timetables.

Business Owner/Operator

Fit & Fun Tans
Eugene, OR
04.2005 - 12.2013
  • Established relationships with banks and other funding sources to secure financing for operations.
  • Promoted business on social media platforms to maximize brand identity and generate revenue.
  • Developed business from the ground up and prepared records and operations for a smooth handover to new owners.
  • I used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Conducted research on industry trends to stay competitive in the marketplace.
  • Appraised inventory levels frequently, ordering new merchandise to keep quantities well-stocked.
  • Created and implemented marketing and advertising strategies to support revenue goals and promote strategic growth.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Determined pricing for products or services based on costs and competition.
  • I have made financial and logistics decisions in the company's best interest.
  • Negotiated contracts with vendors and suppliers to reduce operating costs.
  • I have kept records of production, inventory, income, and expenses.
  • I have implemented new technologies into the business model to streamline processes.
  • Traveled to venues to provide services at national events.
  • I helped develop a specific, highly sought-after product line for my clients.
  • I became world-renowned for my services and products.

Business Owner/Operator

Eugene Body Wraps & Wellness Center
Eugene, OR
04.2003 - 12.2007
  • Put together realistic budgets based upon costs and fees for successfully running a business
  • Devised and deployed sales and marketing tactics to drive strategic growth and support achievement of revenue goals
  • Promoted business on social media platforms to maximize brand identity and generate revenue.
  • Developed business from ground up and prepared records and operations for smooth handover to new owners.
  • Conducted research on industry trends in order to stay competitive in the marketplace.
  • Managed operations budgeting, accounts payable and accounts receivable and payroll.
  • Interviewed, trained and supervised employees.
  • Reconciled daily sales, prepared bank deposits and assessed financial transaction reports.
  • Built strong vendor relationships by providing exceptional customer service throughout the supply chain process.
  • Developed pricing models based on cost analysis of materials, labor, overhead expenses.
  • Created and implemented marketing and advertising strategies to support revenue goals and promote strategic growth.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Oversaw end-to-end business processes to keep proficiency and profitability
  • Served as primary point-of-contact with suppliers and contractors to achieve inventory expectations
  • Maintained updated knowledge of regulatory changes to adjust business operations accordingly
  • Created and monitored promotional approaches to increase sales and profit levels.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Mentored and trained new hires on sales techniques and customer service procedures.
  • Made financial and logistics decisions in best interest of company.
  • Created marketing plans and campaigns to promote products and services to potential customers.
  • Kept records for production, inventory, income, and expenses.
  • Implemented new technologies into the business model in order to streamline processes.

Education

Associate of Applied Science - Criminal Justice

Lane Community College
01.2003

Skills

  • Advanced problem solving
  • Procedure development
  • Staff Management
  • Process implementation
  • Relationship building and management
  • Attention to Detail
  • Verbal and written communication
  • Schedule optimization
  • Process Improvement
  • Process Monitoring and Improvement
  • Training and Mentoring
  • Processes and Procedures
  • Complex Problem-Solving
  • Data Analytics
  • Operations Management
  • Business Development
  • Automobile claims specialist
  • Hail and wind damage specialist
  • Insurance policy coverage knowledge
  • Microsoft Word
  • Microsoft Publisher
  • Interior water damage background

State Licenses

  • TX
  • AL
  • AR
  • AZ
  • FL
  • GA
  • ID
  • IN
  • KY
  • LA
  • MA
  • MI
  • MN
  • MS
  • MT
  • NV
  • NH
  • NC
  • OK
  • OR
  • SC
  • UT
  • WV
  • CA

Affiliations

  • Volunteer at Operation Kindness
  • Volunteer to bring awareness to Mental Health and Suicide.
  • I love to refurbish furniture, paint, and make crafts.

Software

  • Symbility
  • Xactimate
  • X1
  • XactContents
  • XactAnalysis
  • CCC One
  • Image Right
  • ECS
  • NextGen
  • Hubvia
  • Audatex
  • MS SharePoint
  • QA Assist
  • Virtual Claims Assistant
  • Microsoft Team
  • Outlook

References

References available upon request.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Quote

I have not failed. I’ve just found 10,000 ways that won’t work.
Thomas Edison

Timeline

Independent Insurance Adjuster

Self Employed Services
07.2023 - 10.2023

Supervisor, File Reviewer, Inside Training Manager, Desk Adjuster

Brush Country Claims
03.2022 - 10.2023

QA/File Review Manager

One Call Claims
07.2021 - 02.2022

Property Desk Adjuster

QA Claims - State Farm
10.2020 - 12.2020

TPA Catastrophe Claims Supervisor & Large Loss Complex Claims-Hybrid

One Call Claims
07.2020 - 07.2021

Catastrophe Insurance Adjuster- Auto Field & Desk

Pilot Catastrophe Services
03.2017 - 10.2020

Transportation Specialist

P3 Communications
01.2014 - 03.2017

Business Owner/Operator

Fit & Fun Tans
04.2005 - 12.2013

Business Owner/Operator

Eugene Body Wraps & Wellness Center
04.2003 - 12.2007

Associate of Applied Science - Criminal Justice

Lane Community College

Similar Profiles

CREATE PROFILE
Tress Remington