Summary
Overview
Work History
Education
Skills
Timeline
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Tressa Almon

Riverdale,Georgia

Summary

Productive Call Center Representative with 15 years of experience building rapport with clients and providing quality support. Gifted in answering large volume of customer calls and resolving customer complaints. Recognized for consistently earning top customer satisfaction ratings.

Overview

9
9
years of professional experience

Work History

Call Center Representative (Remote)

VXI Global Solutions LLC
Riverdale, GA
09.2018 - 12.2023
  • Manage inbound transportations inquires related to insurance coverage
  • Updated database with new and modified member data. Schedule, cancel and enter facility information for reservation
  • Communicate with empathy, patience and identify solution, diffusing conflicts, maintaining member satisfaction rating of 96%
  • Multi-task efficiently to gather information from multiple systems
  • Collaborated with Dispatch, Facility and team to ensure member resolution
  • Manage inbound pre-paid bank card inquires related to transactions, deputes, card replacement and deliver status
  • Manage 70 to 80 inbound EBT/SNAP/PEBT card inquires daily, related to benefits data information, transactions, dispute submission, card replacement and delivery status.
  • Executed 100% scripted call procedure for each State
  • Consistency offer quality service and meet performance benchmarks
  • Manage inbound cable and internet inquires
  • Utilize in-depth knowledge to answer customer queries regarding products, technical issues and payment processing

Call Center Representative

Chime Solutions
Morrow, GA
09.2017 - 04.2018
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
  • Provided package status, collaborated with departments to determine dispute resolution

Certified Housing Credit Counselor

Clearpoint Credit Counseling Solutions
Atlanta, GA
03.2015 - 03.2017
  • Improved individual 's and families lives through financial education, monthly budgets, money management solutions, housing and credit related issues
  • Interview and gather demographics, financial information and d overall financial situation from Equifax credit report
  • Provide appropriate financial education to clients regarding Post modification and other Loss Mitigation options
  • Respond to inbound calls and emails in a timely manner. Meet or exceed daily and monthly outbound calls to clients
  • Collaborate with team members and other departments to ensure all immediate and schedule appointments are completed
  • Create action plan along with recommendation and options relevant

Education

Certificate - Information Office Techology

Chattahoochee Technical College
Marietta, GA

Skills

  • Account Management
  • Quality Assurance Controls
  • Call Center Customer Service
  • Complaint Resolution

Timeline

Call Center Representative (Remote)

VXI Global Solutions LLC
09.2018 - 12.2023

Call Center Representative

Chime Solutions
09.2017 - 04.2018

Certified Housing Credit Counselor

Clearpoint Credit Counseling Solutions
03.2015 - 03.2017

Certificate - Information Office Techology

Chattahoochee Technical College

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Tressa Almon