Tressa Carter
Colonial Heights,VA
Summary
Dynamic sales professional with a proven track record at Home Depot, excelling in customer service and cash handling. Recognized for enhancing customer loyalty through personalized assistance and effective problem-solving. Skilled in inventory management and merchandising strategies, contributing to increased sales and a welcoming shopping environment. Reliable and goal-oriented team player.
Overview
8
8
years of professional experience
Work History
Sales Associate
Home Depot
09.2024 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
General Merchandise Specialist
Target Corporation
11.2019 - 03.2025
- Developed successful promotional campaigns to boost sales of specific general merchandise categories.
- Increased sales by effectively organizing and promoting general merchandise products.
- Streamlined pricing procedures by implementing an automated system for updating price tags on the sales floor efficiently.
- Increased customer loyalty by offering personalized assistance in selecting appropriate products based on their needs.
- Assisted in inventory management, ensuring accurate stock levels and timely reordering for optimal product availability.
- Reduced out-of-stock instances by implementing efficient replenishment processes for popular items.
- Contributed to high employee morale through effective communication skills and fostering teamwork among staff members.
- Enhanced cross-departmental collaboration through the development of joint merchandising initiatives.
- Collaborated with store management to develop merchandising strategies, enhancing overall store appearance and customer satisfaction.
- Improved overall operational efficiency through meticulous attention to detail in handling tasks such as product rotation, pricing updates, and inventory management.
- Maximized shelf space utilization through effective planogram adherence and creative display solutions.
- Provided exceptional customer service by assisting shoppers with locating desired items and answering product-related inquiries.
- Implemented loss prevention measures to reduce instances of theft or damage to store merchandise.
- Performed regular audits of inventory accuracy by conducting physical counts and reconciling discrepancies swiftly.
- Spearheaded seasonal product displays, leading to increased sales during peak shopping periods.
- Created a welcoming shopping environment by maintaining clean aisles, organized shelves, and attractive visual displays.
Assistant Store Manager
Rite Aid
08.2017 - 07.2019
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Created and maintained safe and secure work environments for employees.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
- Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
- Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
- Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
Education
Mental Health, Social Services
Community College of Philadelphia
Philadelphia, PAHigh School Diploma - Culinary Arts
Milton Hershey School
Hershey, PA06.1991
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Problem-solving
- Excellent people skills
- Reliable and punctual
- Goal oriented
- Exceptional customer service
- Outgoing personality
- Cash handling
- Money handling
- Flexible schedule
- Verbal/written communication
- Cash register operation
- Stocking and receiving
- Cash handling accuracy
- Client service
- Conflict resolution
- Store opening and closing
- Sales expertise
- Product sales
- Complex Problem-solving
- Sales strategies
- POS system operation
- Meeting deadlines
- Professional demeanor
- Retail store operations
- Cleaning techniques
- Guest relations
- Sales training
- Inventory tracking
- Inventory control
- Policy and procedure adherence
- Merchandise display
- Order processing
Timeline
Sales Associate
Home Depot
09.2024 - Current
General Merchandise Specialist
Target Corporation
11.2019 - 03.2025
Assistant Store Manager
Rite Aid
08.2017 - 07.2019
Mental Health, Social Services
Community College of Philadelphia
High School Diploma - Culinary Arts
Milton Hershey School
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