Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tressa Day

Lawrenceburg,IN

Summary

Accomplished Supervisor focused on meeting customer expectations and achieving company goals. Drives success by directing high-producing teams while developing lasting employee rapport. Exceptional knowledge of cost-reduction methods and streamlining production processes. Hard-working Supervisor with exceptional experience leading teams, delivering results, and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies. Enthusiastic Supervisor eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of Goals and training in Supervisory skills. Motivated to learn, grow and excel in Medical field.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Supervisor

Barnes & Noble
Lawrenceburg, IN
01.2019 - 03.2022
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Maintained compliance with company policies, objectives and communication goals.
  • Worked with management team to implement proper division of responsibilities.
  • Set overall vision and provided team leadership.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
  • Conducted routine inspections of incoming materials to check quality and compliance with established product specifications.
  • Provided supportive link between external customers and internal operations.

Reloader

DHL Express
Erlanger, KY
04.2017 - 03.2022
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Assembled, sealed and loaded packages into correct trucks.
  • Removed jams and unblocked conveyor system to maintain flow of goods.
  • Followed verbal and written instructions to properly move and ship products.
  • Prepared pallets of boxes for easy transportation between customer and storage locations.
  • Prevented load shifting or damage by using bracing and strapping techniques.
  • Removed debris and hazardous materials from packing area to avoid contamination.
  • Assisted [Job title] with during busy periods, developing new skills while boosting warehouse efficiency.
  • Fastened receipts, packing slips and bills of lading, to shipments leaving facility.
  • Inspected equipment and used troubleshooting approaches to keep machines operational.
  • Safely transported hazardous items using [Type] equipment avoiding accidents and mishaps.
  • Loaded package containers onto forklifts and transported into packaging areas.

Assistant Manager

Dollar General
Lawrenceburg, IN
12.2011 - 02.2016
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
  • Monitored security and handled incidents calmly.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
  • Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
  • Reviewed sales and gross profit reports to determine options for increasing market growth.
  • Reduced corporate costs by developing and implementing improved merchandising, receiving and maintenance procedures.

Bus Driver

Milan Community School
Milan, IN
04.2000 - 01.2011
  • Transported passengers safely along prescribed routes according to tight schedules.
  • Conducted pre-trip inspections of bus for safe operation.
  • Performed bus driving duties while keeping student safety in mind to maintain good safety record.
  • Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety.
  • Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
  • Maintained Indiana driver's license to enable legal operation of school buses for student transport, field trips and other purposes.
  • Inspected emergency equipment and verified safe working order for student and driver use.
  • Obeyed federal, [State] and local traffic laws and regulations to enable safe transportation outcomes for participants.
  • Operated bus and navigation equipment in alignment with company safety, DOT and local traffic standards and regulations.
  • Complied with personal grooming and conduct guidelines and regulations to promote high standard of professionalism.
  • Followed established routes with aid from maps and GPS-equipped devices to safely navigate high-traffic areas and adhere to preset schedules.
  • Reported vehicle traffic violations, vehicle damage and accidents to management to comply with legal and insurance obligations.
  • Followed schedules precisely to completely daily routes.
  • Checked vehicle daily for maintenance needs, personally handled common upkeep and reported serious concerns to supervisor.
  • Maintained frequent contact with dispatch to receive instructions and report on delays or incidents.
  • Protected passengers from harm and bus from excess damage by complying with traffic regulations.
  • Maintained positive passenger relations with orderly bus environments and clear announcements for each stop.
  • Helped elderly passengers or those with limited mobility enter and exit bus.

Education

Technical Certificate - Medical Assisting

Ivy Tech Community College of Indiana
Lawrenceburg, IN
05.2022

Skills

  • Priority management
  • Team Building
  • Training and mentoring
  • Inventory oversight
  • Data Entry
  • Flexible and Adaptable
  • Dependable and Responsible
  • Strategic planning

Certification

Medical Office Administration

Medical Assisting

Timeline

Supervisor

Barnes & Noble
01.2019 - 03.2022

Reloader

DHL Express
04.2017 - 03.2022

Assistant Manager

Dollar General
12.2011 - 02.2016

Bus Driver

Milan Community School
04.2000 - 01.2011

Technical Certificate - Medical Assisting

Ivy Tech Community College of Indiana

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Tressa Day