Summary
Overview
Work History
Education
Skills
Personal Information
Education and Training
Timeline
AccountManager
Tressa Hach

Tressa Hach

606 Griffin St.,Minnesota

Summary

Versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members.

Dedicated and adaptable with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals. Focused on supporting team success and achieving positive results.

Overview

12
12
years of professional experience

Work History

Assistant HR Manager

Von Maur
Eden Prairie, Minnesota
10.2013 - 10.2014
  • Managed employee onboarding process, ensuring a smooth transition for new hires.
  • Maintained accurate employee records using HR management software and databases.
  • Supported performance evaluation processes by collecting feedback and organizing reviews.
  • Implemented employee engagement activities to boost morale and foster teamwork.
  • Maintained accurate records of employee personnel files according to legal requirements.
  • Collaborated with managers to develop strategies for improving employee engagement levels.
  • Organized training sessions for staff members on topics such as safety protocols, communication techniques and customer service skills.
  • Conducted new hire orientations to provide information about company policies and procedures.
  • Assisted in the recruitment and selection process, including job postings, screening resumes, conducting interviews and reference checks.
  • Developed and implemented HR policies and procedures to ensure compliance with applicable laws and regulations.
  • Coordinated benefits administration activities such as open enrollment periods and insurance claims processing.
  • Achieved desired work environment and performance by proactively advising and guiding employees on best practices and overseeing HR training.
  • Organized employee directories and updated individual contact information.
  • Coordinated employee benefits programs, including health insurance and retirement plans.

Customer Service Representative

Kohls
Chaska, Minnesota
10.2012 - 10.2013
  • Processed returns and exchanges efficiently and accurately.
  • Managed cash register transactions with attention to detail.
  • Handled customer complaints with professionalism and empathy.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Strengthened customer retention by offering discount options.

Office manager, Iowa location

Invenergy LLC.
Chicago, Illinois
04.2007 - 05.2008
  • Managed office operations and coordinated daily administrative tasks.
  • Maintained inventory of office supplies and ordered replacements as needed.
  • Maintained filing system for records, correspondence and other documents.
  • Answered phone calls, responded to emails, routed mail and coordinated courier services.
  • Managed office inventory and placed new supply orders.
  • Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
  • Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Reviewed files and records to obtain information and respond to requests.
  • Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
  • Handled scheduling and managed timely and effective allocation of resources and calendars.
  • Maintained confidential records relating to personnel matters.

Sales associate

Gymboree
Coralville, Iowa
06.2006 - 05.2007
  • Educated customers on product features and benefits to enhance informed purchasing decisions.
  • Processed transactions accurately through point-of-sale systems to ensure efficiency.
  • Maintained organized merchandise displays to attract customer interest and boost sales.
  • Greeted and assisted customers, resolving inquiries and issues promptly.
  • Trained new sales associates on store policies and procedures to ensure consistency.
  • Collaborated with team members to achieve sales goals and improve customer experience.
  • Handled customer complaints professionally, fostering a positive shopping environment.
  • Kept store environment clean, including floors, windows, and displays for optimal presentation.

Part-time assistant manager

Gymboree
Sioux Falls, South Dakota
08.2002 - 05.2004
  • Trained new staff on company policies and customer service standards.
  • Ensured store visual standards aligned with Gymboree branding guidelines.
  • Coordinated promotional events to enhance customer engagement and experience.
  • Monitored inventory levels and assisted with stock replenishment processes.
  • Provided exceptional customer service by addressing inquiries and concerns promptly.
  • Managed customer service inquiries and complaints in a timely manner.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Maintained up-to-date knowledge of company products and services.
  • Ensured compliance with safety regulations and company policies.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Collaborated with management on developing strategic plans for achieving business goals.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Delegated work to staff, setting priorities and goals.
  • Implemented quality control measures to uphold company standards.

Education

High School Diploma -

Muscatine High School
05-1989

Associate of Science - Nursing

Iowa Central Community College

Skills

  • Employee onboarding
  • HR management software
  • Performance evaluation
  • Policy writing
  • Benefits administration
  • Employee engagement
  • Team collaboration
  • Training development
  • Recruitment and hiring
  • New employee orientation
  • Background checks
  • Onboarding and orientation
  • Problem solving
  • Attention to detail
  • Effective communication
  • Conflict resolution
  • Talent acquisition

Personal Information

Education and Training

other,other

Timeline

Assistant HR Manager

Von Maur
10.2013 - 10.2014

Customer Service Representative

Kohls
10.2012 - 10.2013

Office manager, Iowa location

Invenergy LLC.
04.2007 - 05.2008

Sales associate

Gymboree
06.2006 - 05.2007

Part-time assistant manager

Gymboree
08.2002 - 05.2004

High School Diploma -

Muscatine High School

Associate of Science - Nursing

Iowa Central Community College

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