Tressa Hall
Bay Area,,CA
Summary
Focused deckhand offering demonstrated success in coordinating vessel replenishment, including fuel and supplies. Accustomed to communicating with captain and crew members to maintain operational efficiency. Ready to secure deckhand opportunity and contribute expertise to committed crew.
Overview
23
23
years of professional experience
Work History
Ferry Captain
BrewBoat
Sacramento, CA
03.2022 - Current
- Photographed specific areas of interest for intelligence purposes.
- Practiced and drilled for numerous wartime and peacetime emergency situations requiring rapid response.
- Performed comprehensive checklists prior to takeoff to reduce possible safety issues.
- Planned routes, altitudes and speeds to provide fastest, safest and smoothest landing for on-time arrivals and high levels of passenger satisfaction.
- Prepared and distributed instructions and policy updates to all active crew before departing.
Lead Deckhand
Blue and Gold Fleet
04.2016 - Current
- Performed vessel maintenance services, including cleaning, painting and basic repairs.
- Maintained professionalism and efficiency in emergency situations.
- Safely and efficiently completed line handling daily and navigation look-out.
- Fastened handling lines and moorings to prevent boats, barges and equipment from drifting away.
- Updated safety standards and protocols to decrease accidents by 0% over 12 months .
- Documented vessel's supplies and equipment inventory.
- Engaged in safety drills by leading others in tasks.
Sales Associate
Gap Inc
03.2015 - 09.2015
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Sold various products by explaining unique features and educating customers on proper application.
- Built and maintained relationships with peers and upper management to drive team success.
- Answered incoming telephone calls to provide store, products and services information.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
- Offered product and service consultations and employed upselling techniques.
- Met merchandise processing standards and maintained organized and accessible work area.
- Acted as initial contact in addressing customer concerns.
- Helped average of 50 plus customers per day by responding to inquiries and locating products.
- Worked with fellow sales team members to achieve group targets.
- Surpassed daily sales goals 70-85% by cross-selling products and promoting additional products.
Sales Representative
PepsiCo
07.2013 - 02.2015
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
- Monitored customer order process and addressed customer issues.
- Fostered relationships with customers to expand customer base and retain business.
- Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
- Followed-up with clients after installations to assess quality service and customer satisfaction.
- Created and implemented store displays, promoting sales and growth.
- Developed key customer relationships to increase sales.
- Highlighted target products with eye-catching signs, displays and shelf positions.
- Kept up-to-date with regional market and industry trends to optimize marketing and sales plans.
- Constructed targeted sales presentations to solicit prospects in geographic parameters.
- Contacted new and existing customers to outline benefits of products.
Sales Representative
Wonder Bread
Oakland, CA
09.2011 - 03.2012
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
Sales Representative
Frito Lay
San Jose, CA
05.2001 - 03.2005
- Contributed to team objectives in fast-paced environment.
- Developed, maintained and utilized diverse client base.
- Stayed current on company offerings and industry trends.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Met existing customers to review current services and expand sales opportunities.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Attended monthly sales meetings and quarterly sales trainings.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Drove store revenue by offering customers accessories and related purchases to complete selections.
- Set and achieved company defined sales goals.
Education
Some College (No Degree) - Business Administration
Texas Southern University
Houston, TXHigh School Diploma -
South High School
Wichita, KS06.1989
Skills
- Engine operations
- Vessel security and maintenance
- US Coast Guard requirements
- Map reading and interpretation
- Navigation Charts
- Maintenance Services
- Cleaning Vessels
- Personal Protective Gear
- Vessel Navigation
- Boat Handling
- Vessel Maintenance
- Deck and Boat Seamanship
- Oversee Crew Operations
- Crew and Passenger Safety
- Dock Loading
- Verbal and Written Communication
- Safe Work Practices
- Safety Awareness
- Staff Training
- POS Terminal Operation
- Handling Difficult Customers
- Supervision
Timeline
Ferry Captain
BrewBoat
03.2022 - Current
Lead Deckhand
Blue and Gold Fleet
04.2016 - Current
Sales Associate
Gap Inc
03.2015 - 09.2015
Sales Representative
PepsiCo
07.2013 - 02.2015
Sales Representative
Wonder Bread
09.2011 - 03.2012
Sales Representative
Frito Lay
05.2001 - 03.2005
Some College (No Degree) - Business Administration
Texas Southern University
High School Diploma -
South High School