TRESSA HEWITT

GS-13, Step 2, (Human Resources Liaison) Office of Acquisition and Logistics (OAL), Veterans Affairs, 40 hrs./week, Full Time

• Organizes, leads, and attends regularly scheduled weekly meetings with high level VA leaders in VACO
• Organizes and leads training for various organizational processes
• Maintains, notifies, and directs leadership on ePerformance related due dates, compliance, information, and actions based on VA policy
• Facilitates, organizes, evaluates, researches, and prepares all OAL's front Office administrative/ HR actions in HR Smart, MSS, and LEAF
• Research, problem solves, and facilitates all administrative/ HR actions and tasks for High Level VA Leaders (Supervisors, Directors, and Executive Directors), and employees about various organizational, personnel, recruitment, position, performance, award, and leave actions
• Assists, provides, and maintains an expert working knowledge of all aspects of Administrative Services, Employee Relations Labor Relations (ERLR), and HR to inform and advise leaders and employees
• Completes all Government required, supplied training and certifications prior to work performance
• Facilitates, organization changes/ updates, recruitment fills, back fills, and all other administrative actions such as Manpower LEAF, Classification LEAF, Employee Relations Labor Relations (ERLR), LEAF, MSS, and SF-52 requests
• Utilizes Excel, Word, Adobe, HR Smart, eOPF, VATAS (timekeeping), Microsoft, Manpower LEAF, Classification LEAF, ERLR LEAF, TEAMS, FSC Portal, PEGA and various other programs to accomplish and maintain all HR requests
• Works in all the listed programs daily to provide expert organizational support
• Writes and provides guidance on various memo's such as union notifications, retention incentives, delegation etc
• Provides formal and informal trainings and briefings presentations to high-level leadership
• Responsible for informing leadership and facilitating any organizational structures under review to include identifying encumbered and vacant positions
• Responds and assist in a timely manner to all inquiries providing guidance based off federal regulation, laws (CFR), policies, directives, and rules
• Reviews recruitment, org changes, and various other personnel action packages for accuracy before submitting for action
• Maintains, assists, and facilitates position description (PD) updates, addendums and re-writes then submits to LEAF Classification for final review
• Maintains professional working relationships with outside agencies to ensure OAL's mission requirements are met such as OIG, and HR
• Maintains, facilitates, and writes standard operating procedures (SOP's) for OAL's duty station changes, telework, new employee onboarding and performance guidance based on VA policy
• Provides employees and leaders with various information, training, and examples of various programs
• Evaluates, and prepares reports that inform the organization of various operational issue probabilities and provide policy
• Communicates organizational concerns with applicable solutions, remedies, and course of action
• Manages all HR related actions for the OAL front office
• Acts as the organizational liaison with the communication and actions related to various other outside organizations such as employee transfers, details, and HR guidance
• Works closely with various contractors daily to ensure the OAL mission is adequately supported
• Provides leadership with sound solutions to organization issues
• Reviews and communicates new policies and procedures to determine the organizational impacts and success in meeting goals and objectives
• Researches and interprets various program related policies, laws, regulations, and guidelines to provide guidance that make it more developed
• Troubleshoots errors independently and completes a thorough analysis of recruitment, org changes, and various other personnel action packages to correct any discrepancies prior to submission
• Conducts a thorough review on personnel actions as identified to ensure the actions are in adherence with all regulatory and legal requirements
• Generates queries and reports from various computer systems as needed to retrieve information for data verification, and clean-up
• Expert knowledge and execution in all areas above.
• Received incoming phone calls and contact form submissions and provided timely responses to inquiries.
• Conducted thorough needs assessments to identify gaps in service delivery and inform program development efforts.

GS-12, Step 1, Procurement & Logistics Office (PLO), 40 hrs./week, Full Time

• Organized, lead, and attended regularly scheduled weekly meetings with high level VA leaders in VHACO
• Coordinated daily operations to ensure smooth administrative workflows.
• Organized and lead PLO training for various organizational processes
• Managed office supplies and equipment to support efficient office functioning.
• Maintained, notified, and directed all of PLO on ePerformance related due dates, compliance, information, and actions based on VA policy
• Facilitated, organized, evaluated, researched, and prepared all of PLO's administrative/ HR actions in HR Smart, MSS, and LEAF
• Researched, problem solved, and facilitated all administrative/ HR actions and tasks for High Level VA Leaders (COO, Supervisors, Directors, and Executive Directors), and employees about various organizational, personnel, recruitment, position, performance, award, and leave actions
• Assisted, provided, and maintained an expert working knowledge of all aspects of Administrative Services, Employee Relations Labor Relations (ERLR), and HR to inform and advise leaders and employees
• Completed all Government required, supplied training and certifications prior to work performance
• Facilitated, organization changes/ updates, recruitment fills, back fills, and all other administrative actions for PLO such as Manpower LEAF, AUSH approval, Classification LEAF, ERLR LEAF, MSS, and SF-52 requests
• Utilizes Excel, Word, Adobe, HR Smart, eOPF, VATAS (timekeeping), Microsoft, Manpower LEAF, Classification LEAF, ERLR LEAF, TEAMS, FSC Portal, PEGA and various other programs to accomplish and maintain all PLO requests
• Worked in all the listed programs daily to provide expert organizational support
• Wrote and provided guidance on various memo's such as “return to work”, union notifications, retention incentives, delegation etc
• Responsible for informing leadership and facilitating any organizational structures under review to include identifying encumbered and vacant positions
• Responded and assist in a timely manner to all inquiries providing guidance based off federal regulation, laws (CFR), policies, directives, and rules
• Reviewed recruitment, org changes, and various other personnel action packages for accuracy before submitting for AUSH approval
• Maintained, assisted, and facilitated position description (PD) updates, addendums, and re-writes then submissions to LEAF Classification for final review
• PDs are then placed and maintained in a PLO SharePoint
• Maintained professional working relationships with outside agencies to ensure PLO's mission requirements are met such as OIG, and HR
• Maintained, facilitated, and wrote the SOPs for PLO's awards, leave, telework and performance guidance based on VA policy
• Maintained the overall organizational budget for PLO awards advising Leaders as to how much they can award PLO employees
• Provided PLO leaders with various information, training, and examples of awards and leave programs
• Managed all HR related actions for the entire organization of Procurement & Logistics
• Acted as the organizational liaison with the communication and actions related to various other outside organizations such as employee transfers, details, and HR guidance
• Worked closely with various contractors daily to ensure the PLO mission is adequately supported
• Provided leadership with sound solutions to organization issues
• Trained, advised, and facilitated monthly RMC meetings for the organization to include document review, providing due dates, submitting packages, and obtaining packages after approval to then place in recruitment
• Troubleshoot errors independently and completed a thorough analysis of recruitment, org changes, and various other personnel action packages to correct any discrepancies prior to submission
• Conducted a thorough review on personnel actions as identified to ensure the actions are in adherence with all regulatory and legal requirements
• Generated queries and reports from various computer systems as needed to retrieve information for data verification, and clean-up
• Delegated various tasks and queries from the COO, and PLO Executive Director to Logistics and Procurement leadership and employees
• Expert knowledge and execution in all areas above.
• Maintained accurate records, ensuring timely processing of invoices, payments, and financial reports.
• Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.

GS-09, Step 1, (Position Manager) VISN 12 Human Resources Office, 40 hrs./week, Full Time

• Attended and took minutes regularly for VISN 12 meetings
• Assisted in organizing, evaluating, researching, and preparing actions in HR Smart, MSS, and LEAF
• Researched information for employees, applicants for employment, supervisors, and other personnel regarding position actions
• Maintained a good working knowledge of all aspects of security; and completed all Government required and supplied training and certification prior to work performance
• Processed, records, and supported position management programs in matters related to errors, changes, updates, fill, back fill, and various other actions such as LEAF and 52 requests
• Utilized Excel, Word, Adobe, HR Smart, eOPF, VATAS, Microsoft, LEAF, and various other programs to maintain all requests
• Worked in MSS daily to provide up to date case actions
• Responsible for maintaining the organizational structures under review
• Gathered and analyzed data for input into the appropriate modules of the automated system
• Maintained position management in HR Smart to ensure positions are not over allocated or miscoded
• Reviewed initiated personnel actions for accuracy before creating or updating the action in the appropriate systems
• Troubleshoot errors independently and completes a thorough analysis of records to correct any discrepancies prior to data entry for updating
• Reviewed and released actions
• Conducted a thorough review on personnel actions as assigned to ensure the actions are in adherence with all regulatory and legal requirements
• Reviewed and corrected VA positions to ensure all position data is accurately captured, FTE, job code, drug testing requirement, grade etc
• For a variety of Title 5, Title 38, and Title 38 Hybrid positions
• Generated queries and reports from various computer systems as needed to retrieve information for data verification and clean-up
• Performed technical reviews for all VISN 12 positions to include reviewing and releasing actions
• Processed actions such as position conversions, because of HRIS Bulletins (New Qualification Standards) and or Pentad approval per the VISN
• Processed re-organization changes, reports too, career ladder promotions, separations, schedule changes, name changes, position abolishment, create new positions etc
• Conducted position record audits
• Processed cancellations and correction actions in HR Smart for positions
• Expert knowledge and execution in all areas above.
• Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
• Managed benefits administration for company-wide staff, ensuring timely processing and accurate recordkeeping.

GS-07, Step3, (Employee Labor Relations) Servicing HR Office (VSHO), 40 hrs./week, Full Time

• Attended and took minutes regularly for district meetings with Deputy District Directors across the United States about pending cases
• Processed disciplinary, and RDT actions for HR Specialists in HR Smart and uploads to eOPF
• Assisted in organizing, evaluating, researching, and preparing facts and files associated with various leave programs
• Assisted in organizing, evaluating, researching, and preparing facts and files associated with various awards programs
• Assisted in organizing, evaluating, and preparing files associated with various performance management programs
• Assisted in investigation of grievances, ULP charges, and union complaints in the pre-litigation stage for possible settlement or withdrawal
• Assisted in the review and upload of Performance Appraisals into eOPF
• Researched information for employees, applicants for employment, supervisors, and members of management regarding laws, regulations, and procedures for allowing employees with physical or mental impairments that substantially limit major life activities; assisted senior HR to determine the essential duties of a position and identifies barriers and possible modifications that would allow employees with disabilities to perform assigned duties
• Performed recruitment and placement support activities for a range of positions
• Maintained a good working knowledge of all aspects of security; and completes all Government required and supplied training and certification prior to work performance
• Assisted in benefit and awards upload in eOPF
• Extensive knowledge and experience involving federal programs, laws, regulations, and VA programs, VA laws and regulations
• Applied a standardized body of employee relations law and regulation (United States Code, Code of Federal Regulations, VA Directives and Handbooks), procedures, and the Guide to Processing Personnel Actions (GPPA), and operations in an automated office environment
• Processed, records, and supports employee relations programs in matters related to conduct (consultations, reviewing evidence, creating evidence folders, writing discipline, counseling's, and other ERLR correspondences), performance (intake, consultation, performance appraisal technical review, awards processing), attendance (consultation on matters such as AWOL, leave request procedures), and dispute resolution; and/or work involved in maintaining effective relationships with labor organizations that represent Federal employees; provided guidance and answers to recurring questions involving basic employee relations issues; and worked closely with Employee and Labor Relations Specialists to prepare and process disciplinary actions
• Coordinated and maintained the VA Drug Free Workplace program
• Utilized Excel, Word, Adobe, HR Smart, eOPF, VATAS, and various other programs to maintain all requests to include leave, pay, awards, agreements, removals, ePerformance, meetings, and ERLR general guidance
• Processed all leave actions such as Family and Medical Leave Act (FMLA), Voluntary Leave Transfer Program (VLTP), Disable Veteran Leave (DVL), Military Leave, Advanced Leave (annual/sick), Maternity Leave, Leave Without Pay (LWOP), Weather and Safety Leave, Authorized Absence (AA), COVID-19 leave (EPSLA) etc
• Provided information and guidance in accordance with Worklife Benefits
• Processed awards such as special contribution, time-off, step increase, superior performance, group awards etc
• Processes various HR Smart and Payroll actions to include telework, leave, separations, 1150's, Awards, etc
• Submitted approved leave packages to Payroll/FSC for processing
• Provides standardized principles, practices, and procedures of fact-finding and research techniques sufficient to case-based actions
• Aided, guided, and submitted all ePerformance requests/actions
• Worked in MSS daily to provide up to date case actions
• Expert knowledge and execution in all areas above.
• Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
• Filed paperwork, sorted, and delivered mail and maintained office organization.

GS-07, Step3, (Employee Labor Relations) Consolidated Human Resources Management Office (CHRMO), 40 hrs./week, Full Time

• Attended and took minutes regularly for district meetings with Deputy District Directors across the United States regarding pending cases
• Processed disciplinary, and RDT actions for HR Specialists in HR Smart and uploads to eOPF
• Assisted in organizing, evaluating, researching, and preparing facts and files associated with various leave programs
• Assisted in organizing, evaluating, researching, and preparing facts and files associated with various awards programs
• Assisted in organizing, evaluating, and preparing files associated with various performance management programs
• Assisted in investigation of grievances, ULP charges, and union complaints in the pre-litigation stage for possible settlement or withdrawal
• Assisted in the review and upload of Performance Appraisals into eOPF
• Researched information for employees, applicants for employment, supervisors, and members of management regarding laws, regulations, and procedures for allowing employees with physical or mental impairments that substantially limit major life activities; assisted senior HR to determine the essential duties of a position and identifies barriers and possible modifications that would allow employees with disabilities to perform assigned duties
• Performed recruitment and placement support activities for a range of positions
• Maintained a good working knowledge of all aspects of security; and completed all Government required and supplied training and certification prior to work performance
• Assisted in benefit and awards upload in eOPF
• Extensive knowledge and experience involving VA programs, VA laws and regulations
• Applied a standardized body of employee relations law and regulation (United States Code, Code of Federal Regulations, VA Directives and Handbooks), procedures, and the Guide to Processing Personnel Actions (GPPA), and operations in an automated office environment
• Processed records, and supported employee relations programs in matters related to conduct (consultation, reviewing evidence, creating evidence folders, writing minor discipline), performance (intake, consultation, performance appraisal technical review, awards processing), attendance (consultation on matters such as AWOL, leave request procedures), and dispute resolution; and/or work involved In maintaining effective relationships with labor organizations that represent Federal employees; provided guidance and answers to recurring questions involving basic employee relations issues; and worked closely with Employee and Labor Relations Specialists to prepare and process disciplinary actions
• Utilized Excel, Word, Adobe, HR Smart, eOPF, VATAS, and various other programs to maintain all requests to include leave, pay, awards, agreements, removals, ePerformance, meetings, and ERLR general guidance
• Provided information and guidance in accordance with Worklife Benefits
• Processed awards such as special contribution, time-off, step increase, superior performance, group awards etc
• Processed various HR Smart and Payroll actions to include telework, leave, separations, 1150's, Awards, etc
• Submitted approved leave packages to Payroll/FSC for processing
• Provided standardized principles, practices, and procedures of faultfinding and research techniques sufficient to case-based actions
• Expert knowledge and execution in all areas above.
• Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
• Filed paperwork, sorted, and delivered mail and maintained office organization.

• GS-07, Step 2, (Staffing, Rec/Plac) Human Resources Management Office (CHRMO), 40 hrs./ Full Time
• Coded and processed a range of personnel actions in automated systems such as HR Smart, Web HR, Vista, eOPF, and USA Staffing
• Assisted higher graded specialist in researching data, drafting responses to customer inquiries, and qualifying applicants for posted positions on USA Jobs
• Provided support assistance in planning, monitoring, and conducting special studies, projects, and initiatives
• Communicated with employees, and others to answer questions, and explain information
• Operated office machinery, including photocopiers, scanners, telephone, voicemail systems, and computers
• Obtained, and filed information to respond to pre-employment requests by reviewing files, documents, and records
• Conducted reviews of data, identifies trends, produces aggregated data
• Reviewed requests for background investigations to ensure that all required information is provided through eQIP
• Assisted experienced Specialist(s) in conducting onsite personnel security or classified national security information inspections or assistance visits and assisted in the evaluation of findings and development of recommendations for changes
• Maintained liaison with all levels of the agency, and other pertinent Federal agencies, in matters pertaining to personnel security or suitability
• Dealt effectively with conflict resolution and resolving complex personnel issues
• Developed plans that meet both long and short-range goals
• Served as the first point of contact for the Office of Personnel Management, and other investigative agencies conducting background investigations
• Utilized and applied computer software including Microsoft Office (Excel, Word, PowerPoint, and Outlook)
• Presented and delivered presentations on policies and procedures for the hiring
• Wrote Standard Operating Procedures (SOP's) for Human Resources at CHRMO
• Generated and compiled data spreadsheets through HR Smart
• Posted new recruitments in USA Staffing
• Qualified and issued Certifications in USA Staffing
• Position manager in HR Smart
• Utilized the following programs daily; VISTA, HR Smart, Web HR, IFCAP, and USA Staffing
• Completed new hire accessions, employee resignations, and benefits
• Assisted in Fact Finding Investigations for identified issues
• Completed assigned routine reports and special projects in various formats
• Followed established VHA/ VBA Guidelines for scheduling and assisted with training other administrative staff
• Supported HR Specialist in the organization planning, developing and carrying out of the full range of employee assignments and management advisory services which includes but is not limited to the following: Reviews, troubleshoots, and resolves difficult employee pay, benefit, and various other issues; prepared and assisted senior management in responding to administrative researches involving bargaining, and negotiations; provided advice to managers and supervisor pertaining to staffing and request for information; advised senior management and supervisors on the procedural and legal requirements for correcting complex problems in various HR programs
• Advanced knowledge of Computerized Systems to electronic management software, knowledge of policies, guidelines, and national directives
• Provided exemplary customer service to a diverse group of customers
• Extensive knowledge of electronic calendars to manage appointments
• Expert knowledge and execution in all areas above.
• Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
• Filed paperwork, sorted, and delivered mail and maintained office organization.

GS-07, Step 1/2, (Staffing, Rec/Plac) Audie Murphy Memorial VA Hospital

• Performed recruitment and placement support activities for a range of positions
• Operated, issues, and maintained employee badges and the access system to issue, maintain, and account for badges
• Maintained accountability of employee identification cards and building access
• Maintained a good working knowledge of all aspects of security; and completed all Government required and supplied training and certification prior to work performance
• Assisted in benefit and awards upload in eOPF
• Extensive knowledge and experience involving VA programs, VA laws and regulations
• Coded and processed a wide range of personnel actions in automated systems
• Assisted higher graded specialist in researching data and drafting responses to customer inquiries
• Provided support assistance in planning, monitoring, and conducting special studies, projects, and initiatives
• Communicated with employees, and others to answer questions, and explain information
• Operated office machinery, including photocopiers, scanners, telephone, voicemail systems, and computers
• Obtained, and filed information to respond to pre-employment requests by reviewing files, documents, and records
• Reviewed requests for background investigations to ensure that all required information is provided through eQIP
• Initiated appropriate background investigations based upon position risk or sensitivity level
• Evaluated pertinent data in a background investigation to identify the presence or absence of derogatory information
• Conducted employment live scan fingerprinting
• Conducted reviews of data, identified trends, produced aggregated data
• Assisted experienced Specialist(s) in conducting onsite personnel security or classified national security information inspections or assistance visits and assisted in the evaluation of findings and development of recommendations for changes
• Maintained liaison with all levels of the agency, and other pertinent Federal agencies, in matters pertaining to personnel security or suitability
• Dealt effectively with conflict resolution and resolving complex personnel issues
• Developed plans that meet both long and short-range goals
• Served as the first point of contact for the Office of Personnel Management, and other investigative agencies conducting background investigations
• Utilized and applied computer software including Microsoft Office (Excel, Word, PowerPoint, and Outlook)
• Presented and delivered presentations on policies and procedures for the hiring/ badging process during monthly orientation
• Generated and compiled data spreadsheets through HR Smart
• Utilized the following programs daily; VISTA, HR Smart, Web HR, IFCAP, and USA Staffing
• Completed new hire accessions, and employee resignations
• Processed benefits to include health insurance elections/cancellations, beneficiary, TSP, FEGLI, Retirement etc
• Assisted in Fact Finding Investigations for identified issues
• Completed assigned routine reports and special projects in various formats
• Followed established VHA Guidelines for scheduling and assisted with training other administrative staff
• Supported Security Specialist in the organization planning, developing and carrying out the full range of employee assignments and management advisory services which includes but were not limited to the following: Reviewed, troubleshooted, and resolved difficult employee background investigations, PIV badging, and various other security related issues; prepared and assisted senior management in responding to administrative researches involving security, PII, and various other legal issues; provided advice to managers and supervisors pertaining to security and request for information; advised senior management and supervisors on the procedural and legal requirements for correcting complex problems in PIV/ Suitability
• Advanced knowledge of Computerized Systems to electronic management software, knowledge of policies, guidelines, and national directives
• Provides exemplary customer service to a diverse group of customers
• Extensive knowledge of electronic calendars to manage appointments
• Expert knowledge and execution in all areas above.
• Supported recruitment efforts by coordinating interview schedules and communicating with candidates.
• Assisted in onboarding new employees to ensure smooth transitions.

60+ hrs./week, Full Time

• Responded quickly in crisis situations that involved children in an abusive or neglectful situation
• Investigated reports of child abuse or neglect and took the necessary steps to protect children
• Checked children for signs of physical/ sexual abuse or neglect
• Conducted forensic investigations and assessments to determine risk of harm or sexual abuse to children and collected evidence
• Interviewed people, such as the person(s) who reported the abuse, family members, doctors, nurses, and others familiar with the family situation
• Employed negotiating techniques to establish positive relationships with families
• Conducted reviews of data, identified trends, produced aggregated data
• Applied consensus building daily (also known as collaborative problem solving or collaboration)
• Administered conflict-resolution processes used to settle complex, multiparty cases
• Effectively communicated ideas in writing and orally to present findings and make recommendations
• Utilized various internet-based websites to fact-find, research issues related to cases, and analyze the case severity
• Advised, interacted, and informed families of the CPS process throughout their entire open case
• Established and maintained working relationships with all levels within and outside of the department
• Provided individual and family consultation services, education, referrals, emergency crisis assistance, and follow-up
• Developed plans that met both long and short-range goals
• Maintained a balance of objectivity and empathy for families in stressful and crisis situations
• Documented all relevant information and completed all required forms
• Used self-assessments, community-assessments, and various measurement tools to identify trends, evaluate and interpret data on departmental effectiveness
• Testified and attended all court proceedings involving open cases
• Influenced key organizational staff and organized groups within/outside the department
• Identified, advised, and consulted with departmental supervisors and co-workers on positive sustainable efforts that foster an environment of trust and responsiveness to child safety
• Applied professional knowledge (gained through education and/or experience meeting specific defined criteria) to develop insights on the culture of the unit
• Maintained public relations strategies to ensure clients are informed of services and resources
• Partnered with members of various organizations to disseminate community resource information
• Utilized and applied computer software including Microsoft Office (Excel, Word, PowerPoint, and Outlook), and Nuance Dragon
• Conducted assessments with clients to evaluate needs and risks
• Recognized the need for professional intervention and referred families to appropriate services
• Maintained partnerships in the community, and conducted training on sexual assault/sexual harassment, and physical, emotional abuse/neglect
• Informed family members of family support services and assisted them with services such as mental health, relocation, housing, medical care, and available healthcare programs
• Gathered information, identified, and analyzed issues, and developed recommendations to resolve substantive problems of effectiveness and efficiency of services for CPS
• Applied qualitative and quantitative techniques that frequently require modification to fit a wider range of variables
• Expert knowledge and execution in all areas above.
• Documented findings and prepared detailed reports.
• Conducted thorough face-to-face interviews with employers, families, neighbors, friends, and suspects, and documented investigative findings.

40+ hrs./week, Full Time

• Assisted students in handling tough situations to resolve problems.
• Collaborated with fellow Residential Advisors to plan and host engaging social events for residents.
• Maintained ICE security clearance and professionalism
• Provided safety in program activities and supervised residents in various areas around the facility
• Conducted daily suite inspections for contraband materials
• Initiated disciplinary reports
• Prepared reports and maintained daily logs as required
• Ensured prompt and appropriate assistance to residents in the event of injury, illness, or trauma
• Screened all individuals entering public entrances into the facility using stationary and hand-held metal detectors and x-ray scanners
• Employed negotiating techniques to establish positive relationships with residents
• Applied consensus building daily (also known as collaborative problem solving or collaboration)
• Administered conflict-resolution processes used to settle disputes or incidents
• Effectively communicated ideas in writing and orally to present findings and make recommendations
• Conducted fact-finding, and research, to analyze incident severity
• Advised, interacted, and informed residents of the facilities processes and schedule
• Established and maintained working relationships with all levels within and outside of the department
• Designed, managed, developed, and implemented new policies and procedures to monitor, analyze and document residents
• Utilized and applied computer software including Microsoft Office (Excel, Word, PowerPoint, and Outlook)
• Monitored surveillance equipment and emergency alarms such as two-way radios, television (TV) camera screens, fire alarms and duress alarms
• Controlled security doors to allow authorized delivery, vendor, inmate, and law enforcement officer access
• Maintained activity logs for resident movement
• Performed general clerical functions such as answering telephones
• Investigated and prepared reports on accidents, incidents, and suspicious activities; maintained written logs as required by the post
• Gathered information, identified, and analyzed issues, and developed recommendations to resolve substantive problems of effectiveness and efficiency of facility wide administrative services
• Applied qualitative and quantitative techniques that frequently require modification to fit a wider range of variables
• Expert knowledge and execution in all areas above.

40 hrs./week, Full Time

• Patrolled federal property ensuring safety of people, product, and the process
• Responded to emergency calls taken through dispatch
• Observed and reported any suspicious activity
• Worked with local law enforcement
• Wrote detailed reports regarding incidents and or accidents
• Performed security patrols of designated areas on foot or in vehicle
• Watched for irregular or unusual conditions that may create security concerns or safety hazards
• Sounded alarms or calls to the police or fire department in case of fire or presence of unauthorized persons
• Warned violators of rule infractions, such as loitering, smoking, or carrying forbidden articles
• Permitted authorized persons to enter property and monitored entrances and exits
• Observed departing personnel to protect against theft of company property and ensured that authorized removal of property is conducted within appropriate client requirements
• Applied consensus building daily (also known as collaborative problem solving or collaboration)
• Administered conflict-resolution processes used to settle emotional charged individuals
• Effectively communicated ideas in writing and orally to present findings in incidents
• Conducted fact-finding, and research to analyze incidents
• Advised, interacted, and informed the department and military members of all safety risks
• Established and maintained working relationships with all levels within and outside of the department
• Utilized and applied computer software including Microsoft Office (Excel, Word, PowerPoint, and Outlook)
• Investigated and prepared reports on accidents, incidents, and suspicious activities; maintained written logs as required by the post
• Expert knowledge and execution in all areas above.
• Improved overall efficiency by streamlining processes related to incident reporting, investigation, and resolution.
• Coordinated with internal departments on matters related to facility security, such as maintenance issues or policy updates.

E-4, Naval Vessel USS Makin Island (LHD 8), 40+ hrs./week, Full Time

• Conducted management and supervisory functions including compliance monitoring and staff development to ensure military members followed the Uniform Code of Military Justice (UCMJ), Federal, and State Laws
• Created and implemented military standard operating procedures
• Employed negotiating techniques to establish positive relationships with military members
• Applied consensus building regularly (also known as collaborative problem solving or collaboration)
• Administered conflict-resolution processes used to settle complex, multiparty UCMJ cases
• Effectively communicated ideas in writing and orally to present findings and make recommendations
• Researched issues related to UCMJ cases and analyzed the case severity
• Advised, interacted, and informed military members of the UCMJ process throughout their entire open case
• Established and maintained working relationships with all levels within and outside of the department
• Researched and applied legislation, laws and opinions that affected active-duty service members
• Established and implemented case management goals and outcomes and maintained an accurate accounting of all records
• Organized, interpreted, and disseminated statistical data pertaining to the effectiveness of the UCMJ punishment system
• Facilitated and supported the development of community resource development by providing consultation to the courts
• Initiated and processed administrative paperwork for military non-judicial punishment, courts-martial, administrative separations, and other military related disciplinary actions as a Legal Clerk
• Utilized and applied computer software including Microsoft Office (Excel, Word, PowerPoint, and Outlook)
• Supervised and managed Quality Assurance programs/ Lean Six Sigma for the Naval Ship, USS Makin Island (LHD 8)
• Managed ships security defense force (six-man tactical team) specializing in; detecting surveillance, use and spray patterns of OC, use of intermediate weapons, use of deadly force, and tactical baton characteristics and operation
• Assembled/disassembled airborne weapons; performed weapons maintenance; used schematics, and diagrams/charts
• Developed, implemented, and managed command programs, established goals, objectives, and procedures in accordance with applicable naval regulations and other federal guidance, regulations, and laws
• Developed plans that met both long and short-range goals
• Expert knowledge and execution in all areas above.