Tressa Johnson
Sandy,UT
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
15
15
years of professional experience
Work History
Customer Service Representative
US Forestry Service
Salt Lake City, UT
10.2023 - 02.2025
- Greeted visitors and answered the telephone.
- Provided routine information and answered many types of inquiries on all research and/or forest activities, such as the whereabouts of key personnel and directions to facilities.
- Referred difficult, technical, or special questions to the appropriate staff.
- Served as a Collection Officer to sell items such as America the Beautiful Passes, National Forest maps, and Christmas tree permits in accordance with manual and handbook requirements.
- Maintains accountability records as required.
- Trained in permit allotment for various special forest service projects, while using federal financial systems to charge visitors money for permits.
- Read and kept a record of organizational and agency-wide directives and procedures to be aware of changes and new requirements affecting the work of the organization. Such procedures concern the preparation and processing of correspondence, reports, and forms; hard-copy and electronic filing; mail procedures; the preparation of travel vouchers; and security procedures.
- Recorded management, as well as the correct preparation of each file being sent to FRCS and the National Archives.
- Provided answers to a wide variety of inquiries. Provides explanations of office functions, describing specific requirements, providing basic instructions, or a similar degree of detail. Performs data entry and typing tasks as needed.
- Was responsible for the front desk and organizing it in a way to help the public.
- Retrieved various mail and packages for the ranger station.
- Made and distributed copies of maps and information papers to help the public understand the forest.
- Used word processing software and printing equipment to create, copy, edit, store, retrieve, and print a variety of standardized documents using a glossary of pre-recorded formats, form letters, standard paragraphs, and mailing lists.
- Often used database or spreadsheet software to enter, revise, sort, calculate, and retrieve data for standard reports.
- Was responsible for recording monthly vehicle mileage usage within the forest district.
Inventory Control Specialist
Glover Nursery
West Jordan, UT
02.2021 - 07.2023
- Received incoming goods, checked paperwork and reviewed merchandise for accuracy against documentation.
- Completed accurate and efficient data entry and database updates to support business operations.
- Researched inventory-related discrepancies and made appropriate adjustments in system.
- Implemented bar coding system to identify location and quantities of requested items.
- Coordinated inventory, stocking and ordering.
- Examined stock to verify conformance to quality specifications and took pride in products being distributed.
- Investigated and resolved variances with inventory records.
- Received, checked-in and stocked merchandise throughout store, helped maintain store inventory levels and assisted with orderliness and cleanliness of sales floor and stock room.
- Entered information into system to update status reports.
- Pulled damaged and recalled products for return or disposal.
- Reviewed shipping and received documents for accuracy.
- Configured warehouse spaces as dictated by forecast of inbound materials and customer and production needs.
- Received and unloaded shipments utilizing inventory tracking sheets.
- Weighed and counted items for distribution within plant to store and stage materials for projects.
- Winterized irrigation systems and restarted systems in spring.
- Pruned and trimmed trees and hedges with shears, pruners, or chain saws.
- Advised customers on plant, flower or shrubbery care.
Office Manager
Mountainside spa
Holladay, UT
02.2019 - 10.2020
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Delivered daily administrative support to the front office staff, Massage therapists and owner.
- Was the lead Esthetician taking appointments three days a week.
- Monitored safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
- Evaluated employee job performance and motivated staff to improve productivity.
- Monitored office inventory to maintain adequate supply levels and order products.
- Utilized active listening skills to quickly resolve problems and escalated larger issues to the Owner.
- Managed all scheduling and payroll for team of 12 staff.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Coordinated office activities and operations to secure efficiency and compliance with company policies.
- Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Delegated work to staff, setting priorities and goals.
- Recruited and trained new employees to meet job requirements.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Proposed or approved modifications to project plans.
Property Manager
Triton Investments Inc.
Draper, UT
07.2010 - 11.2017
- Inspected properties regularly to identify deficiencies and schedule repairs.
- Handled resident complaints and expedited maintenance requests.
- Collected monthly assessments, rental fees, deposits and payments.
- Met with prospective tenants to show property and assess applications or sign leases.
- Completed lease applications and verifications, notifying prospects of results.
- Coordinated with maintenance and contractors to promote timely turnovers after move-outs.
- Issued non-payment notices to delinquent tenants in accordance with lease, county and state regulations.
- Facilitated tenant paperwork processing and verification.
- Investigated and resolved property complaints and violations to foster pleasant living environment for residents.
- Responded to tenant maintenance requests according to agreed conditions for building functionality.
- Exercised direct supervision over property staff.
- Solicited and analyzed bids for repairs, renovation and general maintenance.
- Implemented rental payment policies and pursued delinquent accounts via phone calls and personal visits.
- Worked with on-site and remote service providers to support tenants requesting accommodations.
- Drafted and monitored budgets for overall maintenance and operations.
Education
Master Aesthetician - Master Aesthetician
Skinworks School of Advanced Skincare
Salt Lake City, UT08.2018
Phlebotomy Technician - Phlebotomy
Utah School of Phlebotomy
Salt Lake City, UT11.2018
Skills
- Recordkeeping and Documentation
- Data Entry
- Purchasing Orders and Requisition
- Complex Problem Solving
- Technical Proficiency
- Work Organization and Prioritization
- Courteous with Strong Service Mindset
- Establishing and Maintaining Customer Relationships
- Decision Making
- Tree Pruning and Removal
- Tree Staking
- Team Leader
- Goal Driven
- Feedback Acceptance
- Water Use Optimization
- Plant Selection and Care Advising
- Team Collaboration and Cooperation
- Schedule Coordination
- Computer Skills
- Conflict Resolution
- Reliable & Trustworthy
- Microsoft Office
- Good Work Ethic
- PPE Use
- Organizational Skills
- Planning & Organizing
- People Skills
- Data Management
- Friendly, Positive Attitude
- Spending Oversight
- Product Tracking
- Telephone and Email Etiquette
- Writing and Verbal Communication
- Documentation and Reporting
- Detail Oriented
- Invoice Preparation
- Relationship Building
Timeline
Customer Service Representative
US Forestry Service
10.2023 - 02.2025
Inventory Control Specialist
Glover Nursery
02.2021 - 07.2023
Office Manager
Mountainside spa
02.2019 - 10.2020
Property Manager
Triton Investments Inc.
07.2010 - 11.2017
Master Aesthetician - Master Aesthetician
Skinworks School of Advanced Skincare
Phlebotomy Technician - Phlebotomy
Utah School of Phlebotomy
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