Tressa Kalmback
Summary
Friendly and dedicated customer service professional prioritizing customer satisfaction through exceptional service and unparalleled support. Strong proficiency in utilizing customer service best practices to effectively address and resolve customer needs. Adept at exploring various solutions to find the most suitable resolution for each unique situation.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Homemaker/Stay at Home Mom
Planned Career Break to Raise a Family.
05.2014 - 02.2025
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Passionate about learning and committed to continual improvement.
- Organized and detail-oriented with a strong work ethic.
- Worked effectively in fast-paced environments.
Customer Service Representative
T-Mobile
11.2012 - 05.2014
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Consulted with customers to resolve service and billing issues.
- Developed strong relationships with customers by providing personalized assistance and support.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Front Desk Agent
Candlewood Suites Hotel
06.2010 - 07.2012
- Promoted loyalty by signing customers up for rewards program and encouraged repeat stays through exceptional service.
- Greeted, registered and assigned rooms to hotel or motel guests.
- Provided information about hotel amenities, services, and local attractions.
- Addressed customer needs in a timely manner.
- Collected room deposits, fees, and payments.
- Provided excellent customer service while upholding company policies.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
Education
Esthetician - Skincare, Make-up
Headmasters School of Hair Design
01-2008
High School Diploma -
Wilder High School
Wilder, ID05-1994
Skills
- Customer service
- Problem resolution
- Payment processing
- Product sales
- Detail oriented
- Friendly
- Multitasking skills
Certification
Esthetician License 01/2008
References
References available upon request.
Timeline
Homemaker/Stay at Home Mom
Planned Career Break to Raise a Family.
05.2014 - 02.2025
Customer Service Representative
T-Mobile
11.2012 - 05.2014
Front Desk Agent
Candlewood Suites Hotel
06.2010 - 07.2012
High School Diploma -
Wilder High School
Esthetician - Skincare, Make-up
Headmasters School of Hair Design