Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Tressa Leitmeyer

North Charleston,SC

Summary

  • Skilled Sales Assistant bringing 30 years of retail experience
  • Performance-driven Associate with stellar record of accomplishment in connecting with customers and driving remarkable sales. Proactive, well-organized sales leader successful at meeting and exceeding targets with strategic approaches. Skilled lead generator, product demonstrator and problem-solver.

Overview

31
31
years of professional experience

Work History

Pro Account Sales Associate

The Home Depot Inc
North Charleston, SC
08.2007 - Current
  • Helped customers find specific products, answered questions and offered product advice.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Answered incoming telephone calls to provide store, products and services information.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Collected payments and provided accurate change.
  • Worked with fellow sales team members to achieve group targets.
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Developed trusting relationships with customers by making personal connections.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Assessed customer needs to provide assistance and information on product features.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.

Appliances Sales Specialist

The Home Depot Inc
North Charleston, SC
08.2007 - Current
  • Discussed customer needs to understand preferences and proceeded to narrow down specific appliance recommendations.
  • Mastered specifications and operation of appliances to be sold and used knowledge to support sales recommendations and answer customer questions.
  • Attended product training offered by appliance vendors to stay updated on features and benefits of appliances being marketed.
  • Maintained department and showroom with neat and orderly displays.
  • Greeted customers entering appliance showroom proactively and courteously.
  • Closed sales with ideal balance of tact and assertiveness and followed up proactively through delivery and installation.
  • Coordinated schedules with customers for appliance deliveries, and installations.
  • Maintained knowledge of products to educate customers on available appliance options and model variations.
  • Approached customers and asked open-ended questions to better understand buying needs and budgets.
  • Shared information on product features for various items to help customers make correct buying decisions.
  • Promoted company programs, warranty sales and seasonal promotions to boost sales.
  • Exceeded assigned goals for customer experience, service, revenue and productivity through upselling and cross-selling methods.
  • Processed sales, warranties and service agreements quickly and efficiently to respect customer's time and to expedite sales associate's availability to next customer.

Paint Sales Associate

The Home Depot Inc
North Charleston, SC
08.2007 - Current
  • Stocked shelves with up to 2-4 pallets of gallon and 5 gallon paint cans and buckets
  • Cleaned and maintained paint dispensing machines
  • Demonstrated knowledge of paint types, faux and decorative finishes, painting tools and adhesives, solvents and caulk to offer customized recommendations for customer projects.

  • Maintained current pricing information and informed customers of discounts and promotions to maximize customer spending and increase revenue.
  • Leveraged equipment and machinery to match and mix paint while visually distinguishing slight color variations.
  • Managed customer telephone inquiries by giving accurate product information and product selection advice.
  • Ordered product, stocked shelves and neatly and safely displayed products with corresponding information to fulfill customer painting needs in welcoming environment.
  • Operated POS system, inputted sales orders and tracked delivery or pick-up processes to expedite purchases.
  • Greeted customers to determine wants or needs.
  • Cleaned shelves, counters and tables to maintain organized store.
  • Answered store and merchandise questions and led customers to wanted items.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Organized store by returning merchandise to proper areas and restocked displays.

Hardware Sales Associate

The Home Depot Inc
North Charleston, SC
08.2007 - Current
  • Rekeyed Locksets
  • Greeted customers to determine wants or needs.
  • Cleaned shelves, counters and tables to maintain organized store.
  • Answered store and merchandise questions and led customers to wanted items.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Recommended merchandise to customers based on needs and preferences.
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Computed purchases and received and processed cash or credit payment.
  • Described merchandise and explained use, operation and care.
  • Exchanged merchandise for customers and accepted returns.

Plumbing Sales Associate

The Home Depot Inc
North Charleston, SC
08.2007 - Current
  • Threading Pipe
  • Communicated with key individuals, contractors and plumbers to promote new business.
  • Cultivated lucrative relationships with clients by providing exemplary service and utilizing dynamic communication skills.
  • Assisted customers in plumbing department by answering questions and helping find needed items.
  • Asked questions to better understand customer needs and recommended products to fulfill project requirements.
  • Greeted customers to determine wants or needs.
  • Cleaned shelves, counters and tables to maintain organized store.
  • Answered store and merchandise questions and led customers to wanted items.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Recommended merchandise to customers based on needs and preferences.
  • Maintained knowledge of sales and promotions, return policies and security practices.

Receiving Associate

The Home Depot Inc
North Charleston, SC
08.2007 - Current
  • Prepared work orders, bills of lading or shipping orders to route materials.
  • Corresponded with establishment representatives to rectify damages, shortages or nonconformance to specifications.
  • Scheduled large shipments and planned logistics to reserve sufficient storage space for incoming items.
  • Used vendor knowledge to determine shipping procedures, routes and rates.
  • Compared and verified identifying information of outgoing shipments.
  • Delivered or routed materials to departments using handtruck, conveyor or sorting bins.
  • Troubleshot issues related to shipping and receiving in compliance with corporate procedures.
  • Recorded shipment data for reporting, accounting or recordkeeping purposes.
  • Packed, sealed or affixed postage to prepare materials for shipping.
  • Examined shipment contents and compare with manifests, invoices or orders to verify accuracy.
  • Operated lift and hand trucks to transfer materials to and from target areas.
  • Inspected and recorded incoming and outgoing orders for count, damage and dates.
  • Unpacked and examined incoming shipments to confirm consistency with records and routed materials to appropriate department.
  • Maintained dock security and monitored entries into and exits from receiving and other secure areas.

Vendor Representative

Conner and Associates
Columbia, SC
04.2004 - 08.2007
  • Led demonstrations of new products and features at all four The Home Depot locations in Columbia, SC
  • Updated databases with new and modified customer data.
  • Conferred with customers by telephone or in person to provide information about products or services and take orders.
  • Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
  • Assisted customers with price checks, lifting heavy items and addressing other inquiries.
  • Collaborated with sales team members to stay current on inventory levels and resolve item issues.
  • Led on- and off-site customer support teams across multiple time zones.
  • Reset planograms
  • Downloaded all work tasks daily via PDA device. Answered multiple questions about the task and pictures were also required

Department Supervisor

Walmart
Columbia, SC
06.1994 - 01.2003
  • Addressed employee issues and conflicts to provide input, feedback and coaching.
  • Trained and mentored new associates on department policies and procedures.
  • Delegated tasks appropriate to individual employees to provide development opportunities.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Assessed displays for proper stock, checked store organization and kept aisles clear of obstacles.
  • Managed inventory and stock levels in coordination with purchasing and receiving department.
  • Supervised 2 employees in lingerie, men's wear and cosmetics departments and delegated each one with tasks and responsibilities.
  • Organized and completed weekly schedules to ensure each shift was adequately covered.
  • Led employee performance evaluations and rewarded top performers to retain quality personnel.
  • Put together store's large displays.
  • Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
  • Maintained detailed and accurate accounting records by overseeing documentation of sales, purchases and requisitions.

Cashier

Rite-Aid Pharmacy
Columbia, SC
12.1993 - 05.1994
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Answered incoming telephone calls to provide store, products and services information.
  • Collected payments and provided accurate change.
  • Worked with fellow sales team members to achieve group targets.
  • Built and maintained relationships with peers and upper management to drive team success.

Telephone Operator

Target
Columbia, SC
09.1992 - 12.1993
  • Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service.
  • Handled incoming and outgoing calls according to standard operating procedures.
  • Took messages from callers and accurately relayed details to intended staff.
  • Operated telephone switchboard to provide information, take messages and forward calls.
  • Completed connections between callers, departments and professionals.
  • Reported telephone line issues and outages for prompt repairs.
  • Transcribed message details to promptly relay to appropriate recipients.
  • Alerted staff of emergency information and general announcements using PA system.

Education

High School Diploma -

Fairfield Central High School
Winnsboro, SC
06.1992

Bachelor of Arts - Biblical Studies

Grand Canyon University
Phoenix, AZ

Skills

  • Problem-Solving
  • Relationship Selling
  • Sales Goals Attainment
  • Store Opening and Closing
  • Customer Needs Assessment
  • Policy and Procedure Adherence
  • Verbal and Written Communication
  • POS System Operation
  • Teamwork and Collaboration
  • Self-Checkout Assistance
  • Dispute Mediation
  • Cash Handling Accuracy
  • Retail Store Operations
  • Excellent Communication Skills
  • Key Account Generation
  • Listening Skills
  • Reading Comprehension Skills
  • Product Sales
  • Friendly and Outgoing
  • Energetic Self-Starter
  • Superb Time Management
  • Client Account Management
  • Customer- and Service-Oriented
  • Retail Merchandising Expertise
  • Reliable and Punctual
  • Sales Expertise
  • Team Player Mentality
  • Outgoing Personality

Affiliations

  • Captain of Team Depot (2016-2019)
  • Employee Committee Captain (2010-2023)

Timeline

Pro Account Sales Associate

The Home Depot Inc
08.2007 - Current

Appliances Sales Specialist

The Home Depot Inc
08.2007 - Current

Paint Sales Associate

The Home Depot Inc
08.2007 - Current

Hardware Sales Associate

The Home Depot Inc
08.2007 - Current

Plumbing Sales Associate

The Home Depot Inc
08.2007 - Current

Receiving Associate

The Home Depot Inc
08.2007 - Current

Vendor Representative

Conner and Associates
04.2004 - 08.2007

Department Supervisor

Walmart
06.1994 - 01.2003

Cashier

Rite-Aid Pharmacy
12.1993 - 05.1994

Telephone Operator

Target
09.1992 - 12.1993

High School Diploma -

Fairfield Central High School

Bachelor of Arts - Biblical Studies

Grand Canyon University

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Tressa Leitmeyer