Tressa M. O'Connor
Danville,CA
Summary
Professional in customer service leadership with strong record of delivering impactful results. Outside of the box thinker with skilled team collaboration and driving customer satisfaction. Known for adaptability and reliability, ensuring seamless operations even in dynamic environments. Valued for strong communication, problem-solving abilities, and solution-focused mindset.
Overview
7
7
years of professional experience
Work History
Customer Service Leader
Bodo Chiropractic
01.2024 - Current
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Manage patient check-ins and appointments, enhancing service efficiency.
- Handle Insurance queries, improving patient satisfaction.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Work on socials like Instagram and TikTok as well as Mailchimp and Canva for flyers and newsletters.
- Boost clinic revenue through strategic sales initiatives.
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
Social media manager
RYZE coffee
12.2023 - 06.2024
- Managed multiple social media platforms, ensuring a consistent brand voice and message.
- Would respond to any queries or worries that was had with the product.
- Boosted engagement rates with the creation of compelling and visually appealing content.
- Provided exceptional customer service through timely and thoughtful responses to user comments and messages.
- Coordinated influencer partnerships, leveraging their reach to expand brand visibility.
Volunteer
Pledge to Humanity (PTH)
08.2018 - 06.2022
- Managed along with a small team, a complex food drive for the Monument Crisis Center during the Covid19 pandemic, serving between 120-180 families
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Boosted fundraising efforts, securing valuable donations through targeted campaigns.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
- Communicated with staff members to stay informed about volunteer opportunities and events.
Education
Bachelor of Arts - Communication, Business
Boise State University
Boise, ID05.2026
Finished study - ASL
Diablo Valley College
Diablo, CA07.2021
Skills
- Customer service excellence
- Cash handling
- Customer relations
- Team management
- Interpersonal communications
- Telephone etiquette
- People person
- Problem-solving skills
- Understanding customer needs
- Social media navigator
Learning Objective
During my first year in college, I wanted to lay a solid academic and practical foundation for studying psychology. I now want to use my new talents in the real world as I enter my second year of college. I'm now minoring in business for the fall of 2023. I'm motivated to take advantage of work-study programs and campus events to improve my interpersonal communication abilities.
Languages
American sign
Interests
- Graphic Design
- Passionate about balancing physical health with mental and emotional wellness
- Engaging in food photography and sharing culinary creations on social media
- Dancing
- Interior Design
Timeline
Customer Service Leader
Bodo Chiropractic
01.2024 - Current
Social media manager
RYZE coffee
12.2023 - 06.2024
Volunteer
Pledge to Humanity (PTH)
08.2018 - 06.2022
Bachelor of Arts - Communication, Business
Boise State University
Finished study - ASL
Diablo Valley College
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