Microsoft Office Suite
Tressa Williams
Round Rock,TX
Summary
Court Clerk offering over 10 years of experience in providing courtroom assistance. Adept with handling in-court exhibits, empaneling juries, administering oaths, and providing interpretive services to facilitate court processes. Hardworking, organized, and committed to achieving excellence in all tasks. As well as a highly-motivated Institutional Parole Officer with 5 years experience in the criminal justice system, including case management and institutionalized supervision. Seasoned professional with excellent communication and interpersonal skills.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Home Baker
Tressa's Baketique
09.2013 - Current
- Consulted with customers to assess needs and propose optimal solutions.
- Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls, and coffee cakes.
- Followed food safety standards when handling ingredients.
- Maintained accurate inventory of baking supplies and ingredients.
- Processed customer orders and payment transactions.
- Operated and maintained bakery equipment, including ovens and mixers.
- Managed customer service operations, including taking orders and resolving complaints.
- Produced consistently high-quality baked goods for customers.
- Packaged finished products for sale.
Bakery Manager
Nothing Bundt Cakes
07.2024 - 09.2024
- Maintained and controlled inventory of baked goods.
- Maintained cleanliness and hygiene in bakery premises.
- Managed all baking operations professionally and handled all problems confidently.
- Guaranteed all baked goods were cooked according to customers tastes and needs.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Established performance goals and empowered bakers to exceed targets.
- Trained 5 new bakery staff on company policies and POS system use to maximize job satisfaction, expertise, and team performance.
Assistant Bakery Manager
Nothing Bundt Cakes
06.2024 - 07.2024
- Inspected, checked, and monitored baking products and supplies to guarantee freshness.
- Supervised baking and general production to drive sales and monitor overhead expenses.
- Taught specialized skills, methods and techniques and delegated assignments to 12 bakery associates to maximize department productivity and profits.
- Enforced company safety, cleanliness, and sanitation policies by maintaining effective housekeeping standards.
- Managed all baking operations professionally and handled all problems confidently.
Froster
Nothing Bundt Cakes
12.2023 - 06.2024
- Prepared special creams and frostings for cakes and other dessert specialties.
- Used variety of baking and decorating tools such as mixers, carving tools, and confectionery products.
- Precisely arranged display cases throughout workday to highlight finished products.
- Disposed of damaged and expired goods to uphold safety standards and provide fresh products.
- Kept work area safe and sanitized by washing utensils, tools, and countertops.
- Packaged over 100 finished products for sale daily.
Court Clerk Assistant
Austin Municipal Court
08.2022 - 05.2024
- Processed payments for fines and fees, maintained accurate drawers, issued receipts, and updated account balances.
- Maintained 2 court dockets daily and updated disposition of cases after court hearings and trials.
- Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.
- Maintained and updated electronic databases to accurately and securely store court documents.
- Recorded and edited minutes of meetings and distributed to appropriate officials or staff members.
- Performed routine data entry or document management.
- Proofread and edited documents for accuracy and grammar.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
Probate Legal Assistant
The Law Office of Pamela D. Orsak
09.2021 - 08.2022
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
- Managed over 30 accounts and client records of clients, observing confidentiality, and extreme discretion.
- Contacted clients to schedule appointments and discuss progress of cases.
- Communicated pertinent information to clients via phone, email, and mail.
- Revised and finalized letters, briefs, and memos.
- Assisted attorneys with reviewing and organizing witness reports.
- Interviewed clients to obtain information relevant to cases.
- Developed polished motions and briefs to support litigation processes and court proceedings.
Court Clerk Assistant
Tarrant County
07.2019 - 09.2021
- Processed payments for fines and fees, maintained accurate drawers, issued receipts, and updated account balances.
- Maintained court dockets and updated disposition of cases after court hearings and trials.
- Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.
- Maintained and updated electronic databases to accurately and securely store court documents.
- Assisted court in scheduling hearings, meetings and other events to support seamless operations.
- Answered approximately 20 telephone calls, took messages and transferred calls to appropriate colleagues.
- Provided assistance to attorneys and court personnel in courtroom
- Prepared court orders and judgments for signature.
- Responded to requests for information from public, other municipalities or state and federal legislative offices.
Court Clerk Assistant
City of Austin
08.2018 - 04.2019
- Processed 10 or more payments for fines and fees, maintained accurate drawers, issued receipts, and updated account balances.
- Maintained court dockets and updated disposition of cases after court hearings and trials.
- Maintained and updated electronic databases to accurately and securely store court documents.
Institutional Parole Officer II
Board of Pardons and Paroles
05.2013 - 08.2018
- Managed caseload of 1,384 inmates.
- Developed case reports detailing inmate history and likelihood of committing another crime.
- Monitored inmates' progress.
- Provide other State agencies with information
- Conducted preliminary interviews for Texas Board of Pardons and Parole.
- Applied effective time management techniques to meet tight deadlines.
- Strengthened communication skills through regular interactions with others.
- Learned and adapted quickly to new technology and software applications.
Deputy Court Clerk III
Victoria County Clerk's Office
09.2011 - 05.2013
- Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.
- Processed payments for fines and fees, maintained accurate drawers, issued receipts, and updated account balances.
- Drafted professional court correspondence to facilitate legal proceedings.
- Maintained court dockets and updated disposition of cases after court hearings and trials.
- Maintained and updated electronic databases to accurately and securely store court documents.
- Answered 10 or more telephone calls, took messages and transferred calls to appropriate colleagues.
- Prepared court orders and judgments for signature.
Court Clerk Lead
City of Austin
10.2008 - 09.2011
- Processed payments for fines and fees, maintained accurate drawers, issued receipts, and updated account balances.
- Examined legal documents submitted to courts for adherence to laws and court procedures.
- Assisted 3 newly hired clerks in learning about application reviews and verification procedures, performance strategies and customer service techniques.
- Performed routine data entry or document management.
Court Clerk Assistant
City of Austin
03.2007 - 10.2008
- Processed payments for fines and fees, maintained accurate drawers, issued receipts, and updated account balances.
- Maintained court dockets and updated disposition of cases after court hearings and trials.
- Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.
- Trained and supervised employees on office policies and procedures.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Completed 2 daily logs for management review.
Education
College Degree - Culinary
Auguste Escoffier School of Culinary Arts
Online12.2021
Master of Science - Administration of Justice and Security
University of Phoenix
Phoenix, AZ03.2012
Bachelor of Science - Business Management
University of Phoenix
Houston, TX07-2005
Skills
- Docket management
- Legal documents
- Court processes
- Court operations support
- Creative problem solving
- Confidentiality
- Baking techniques
- Pastry preparation
- Cake decorating
- Recipe development
- Food safety and sanitation
- Inventory management
Certification
- Certified Notary Public
- TABC Certified
- Food Handler Certification
- Certified Food Safety Manager
Software
Google Docs
IDocket
Odyssey
TCIC/NCIC
PSRS
ECourt
Zoom
JEMS
Toast
Timeline
Bakery Manager
Nothing Bundt Cakes
07.2024 - 09.2024
Assistant Bakery Manager
Nothing Bundt Cakes
06.2024 - 07.2024
Froster
Nothing Bundt Cakes
12.2023 - 06.2024
Court Clerk Assistant
Austin Municipal Court
08.2022 - 05.2024
Probate Legal Assistant
The Law Office of Pamela D. Orsak
09.2021 - 08.2022
Court Clerk Assistant
Tarrant County
07.2019 - 09.2021
Court Clerk Assistant
City of Austin
08.2018 - 04.2019
Home Baker
Tressa's Baketique
09.2013 - Current
Institutional Parole Officer II
Board of Pardons and Paroles
05.2013 - 08.2018
Deputy Court Clerk III
Victoria County Clerk's Office
09.2011 - 05.2013
Court Clerk Lead
City of Austin
10.2008 - 09.2011
Court Clerk Assistant
City of Austin
03.2007 - 10.2008
- TABC Certified, 02/01/21, 02/01/23
- Food Handler Certification
- Food Manager Certification, 12/01/17, Present
- Certified Food Safety Manager
- Certified Notary Public
College Degree - Culinary
Auguste Escoffier School of Culinary Arts
Master of Science - Administration of Justice and Security
University of Phoenix
Bachelor of Science - Business Management
University of Phoenix
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