TRESSE BARNETT

Work History

Cvent

05.2022 - Current

Collaborated with customers to develop strategic business and account plans.
Developed productive relationships with business representatives and consulted closely to uncover needs and match available solutions.
Cultivated deep knowledge of customer businesses and relationship to company objectives.
Established, documented and implemented account management processes and procedures.
Cultivated internal Partnerships to establish SMMP for global clients
Negotiated Renewal contracts and fees with existing clients to secure additional contract terms.
Communicated account status regularly and escalated business concerns to senior leadership team.
Drove sales of company products and services by meeting with customers using strategic and organized approach.
Developed brand management strategies to improve product awareness.
Partnered closely with customer success teams to verify customer satisfaction throughout product lifecycle and drive continued growth with enterprise accounts.

Egencia

03.2020 - 04.2021

Project manage Strategic customer service initiatives by finding new ways to improve process, improve efficiencies, and opportunities to improve the customer experience for clients
Delegation of tasks and consensus building for ideas needed
Coach and Develop Strategic Account Managers & Strategic Account Specialists within the organization, on service delivery components to help manage client expectations, and raise the level of understanding in the team
Provide support through the lifecycle of clients by identifying at risk processes, driving process consistency and championing scalability for the service delivery organization
Deploy performance improvement techniques including action planning, project management, collaboration, communication, root cause analysis, in order to achieve desired results
Build and maintain relationships with Account Management teams, Customer Service teams, and internal teams in order to collaborate, influence, and effectively drive performance initiatives
Onboard new clients successfully and quickly
Ensuring global processes are implemented and Client success is achieved through insightful discovery and fast implementation
Apply proactive mitigation steps to at risk accounts in the Strategic portfolio through driving partnership, data analysis and on-going follow-up.

American Express

08.2017 - 03.2020

Drive Merchant coverage and perception of coverage by signing new prospects and managing existing merchant relationships, with a particular focus on T&E industries
Develop and foster new relationships with qualifying Merchants to build a continued and robust pipeline that improves coverage gaps
Design, develop and successfully execute “Go-to-Market” strategies for existing and new merchants that will increase Charge Volume, Revenues and Active LIF’s (Locations in force)
Conduct Quarterly Business Reviews
Manage Market Performance in Bermuda, Jamaica and Turks and Caicos
Travel to respective markets on monthly basis to ensure optimum product placements

American Express

09.2015 - 08.2017

Determined customers' financial services needs and prepared proposals to sell services that addressed these needs
Reviewed business trends to advise customers on products potential positive impact to their respective business
Engaged in Consultative Sales calls to position business products to prospective Clients

Lennox NAS

02.2012 - 08.2015

Resolved customer complaints regarding sales and service
Determined price schedules and discount rates
Reviewed operational records and reports to project sales and determine profitability
Monitored customer preferences to determine focus of sales efforts
Conferred with potential customers regarding equipment needs and advise customers on types of equipment to purchase
Visited customer locations and perform Quarterly Account Reviews, to stimulate continuous interest in existing products or expansion of leasing programs
Directed, coordinated, and reviewed activities in sales and service accounting as well as, receiving and shipping operations.

Helms Briscoe

04.2010 - 09.2012

Managed the development, negotiations, and execution of contracts with Hotels/Suppliers for 4 major Clients - Ashland, Air Products and Chemical and Eaton Accounts
Served as one of the leads for the Strategic Sourcing Process in selecting Hotels/Vendors to meet the highest valued requirements for the Clients
Generated business plans to define Tactics and Selling Strategies
Collaborated with multiple teams to drive Revenue Growth with New and Existing Customers
Identified, developed, and evaluate marketing strategy, based on knowledge of establishment objectives, market characteristics, and cost and markup factors
Managed and negotiated additional hotel needs, destination management company (DMC), air and all third party contracts
Monitored attrition dates, cancellation policies and ensured contracted services are executed as correctly
Develop pricing strategies, to balance company’s objectives and customer satisfaction
Completed project timelines and established a work flow schedule with client and suppliers to facilitate prompt and accurate handling of all program details
Managed overall program budget, reviewed and audited all program related billing for accuracy
Tracked and reported expenses to clients and communicated changes on a consistent basis