Tresshauna Bergeron
Baton Rouge,LA
Summary
Intelligent, computer-savvy Administrative Assistant with an Associate's degree in Business Management. Strong interpersonal skills and a lifelong focus on supporting others and helping them shine.
Overview
16
16
years of professional experience
Work History
Administrative Coordinator III
LSU Agricultural Center of Renewable Natural Resources
11.2022 - Current
- Process LaCarte Transactions in Workday
- Submit Spend Authorizations for travel request
- Process Spend Authorizations for travel request
- Process Expense Reports
- Process reimbursements and payroll deductions
- Responsible for logging inventory
- Responsible for ensuring AgCenter and BR Campus rules are applied to LaCarte and Travel transactions
- Composes email correspondence to professors and students concerning accounts
- Monitors account expenditures
- Files Spend Authorizations and Expense Reports once approved
Administrative Assistant/Customer Service Advisor
Signature Flight Support
08.2015 - 04.2020
- Delivered proactive, personalized service experience to Private and Corporate Aviation clientele
- Greeted customers
- Maintained data management system
- Assisted general and operations manager with scheduling interviews
- Arranged travel accommodations
- Arranged services including hotel, catering, and ground transportation
- Coordinated aircraft services, such as fuel request and hangar storage
- Effectively communicated via air-to-ground radio and ground-to-ground radio, in addition to other forms of communication
- Educated customers on available services, promotions and programs
- Processed customer invoices
- Answered customer questions and resolved issues as necessary
- Data Entry for inbound and/or outbound flights
- Processed Bills of Lading (BOLs) while maintaining daily reports
- Processed fuel orders into FMS and AS400 accounting system
- Coordinated collection and collation of fuel tickets
- Entered fuel tickets into Fuel Management System
- Entered daily ending inventories into FMS
- Generated daily fuel close out reports
- Reconciled and resolves variances in FMS
- Prepared end-of-month reports
- Scanned and emailed correspondence to appropriate department
- Answered multi-line phone system
- Sorted and filed documents
- Assisted with scheduling meetings and handled deliveries
Administrative Assistant
Westaff
03.2014 - 07.2015
- Scan, email, and upload documents, create correspondence, and answer multiline phone system
- Assisted case analyst with mailing correspondence to clients
- Provided customer service to clients by answering questions and/or concerns about case details
Insurance Verification Clerk
Affirmative Insurance
09.2013 - 03.2014
- Verified Auto Insurance policies and coverage, customer service, and data entry
- Performed various administrative tasks by filing, copying and faxing documents
- Managed high-volume insurance verifications within pressured timeframes for productive medical operations
Customer Service Representative
ACS/Xerox Company
01.2013 - 09.2013
- Assisted with customer inquiries
- Reviewed child support and Snap benefit cases
- Acted as a liaison between clients and case workers
- Ensured accurate data entry
Nutritional Care Clerk
Baton Rouge General Hospital
05.2007 - 12.2012
- Provided nutritional care knowledge and services to patients on a case to case basis
- Helped with employee management and new hire training
- Managed time efficiently in order to complete all tasks within deadlines
- Demonstrated respect, friendliness and willingness to help wherever needed
- Organized and detail-oriented with a strong work ethic
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Developed and maintained courteous and effective working relationships
- Identified issues, analyzed information and provided solutions to problems
Education
Associate of Science - Business Office Management
Remington Career College
10.2011
High School Diploma - General Studies
Istrouma High School
Baton Rouge, LA05.1992
Skills
- Accounting
- Customer Service
- Data Entry
- Customer Support
- Accounts Payable
- Accounts Receivable
- Administrative Experience
- Clerical experience
- Leadership
- Problem management
- Communication skills
- Time management
- Multi-line Phone Systems
- Insurance Verification
- Clerical experience
- Supervising Experience
Timeline
Administrative Coordinator III
LSU Agricultural Center of Renewable Natural Resources
11.2022 - Current
Administrative Assistant/Customer Service Advisor
Signature Flight Support
08.2015 - 04.2020
Administrative Assistant
Westaff
03.2014 - 07.2015
Insurance Verification Clerk
Affirmative Insurance
09.2013 - 03.2014
Customer Service Representative
ACS/Xerox Company
01.2013 - 09.2013
Nutritional Care Clerk
Baton Rouge General Hospital
05.2007 - 12.2012
Associate of Science - Business Office Management
Remington Career College
High School Diploma - General Studies
Istrouma High School
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