Tressie Dance

Maintained records of data communication transactions, problems, and remedial actions or installation activities. Collaborated with the technical team to discuss recurring customer issues and develop long-term solutions. Handled customer service issues by providing guidance or escalating for advanced support. Answered user inquiries to resolve computer software or hardware operation problems. Assist users with technical issues related to software, hardware, and networks, troubleshooting problems, guiding installations, and maintaining systems. Assist customers with technical issues related to software, hardware, or other products and services. Compiled tax returns using software applications such as QuickBooks. Operated computer programs such as Microsoft Office Suite, QuickBooks. Kept track of sales data using computer software systems such as Microsoft Excel or QuickBooks Pro. Processed invoices and payments using accounting software programs such as QuickBooks or Peachtree.

Managed high levels of call flow and responded to technical support needs.

Addressed customer inquiries and resolved complaints regarding products and services. Updated customer profiles through accurate data entry, and assisted with banking transactions. Transferred customers to fraud and dispute teams, de-escalated supervisor calls, and utilized strong communication and listening skills to support customers. Resolved customer complaints, processed orders, and provided information on products and services. Answered customer inquiries via phone, email, and chat. Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions. Updated system with order specifics and customer details, preferences, and billing information. Engaged in conversation with customers to understand needs, resolve issues and answer product questions.

Collaborated with clients to identify insurance needs and recommend appropriate plans. Performed needs analysis to recommend optimal insurance coverage based on cost and benefit factors. Supervised procedures to maintain regulatory standards and accuracy. Utilized cutting-edge technology for efficient client communication management. Identified potential areas for enhancing customer experience with additional product offerings. Optimized existing chat platforms with AI innovations for better workflow productivity. Formulated approaches to enhance customer satisfaction during chat interactions. Conducted analysis of chat-based customer inquiries to identify sales prospects.

Addressed customer inquiries, offered information, and facilitated issue resolution, enhancing customer satisfaction. Maintained detailed records of customer interactions, documenting essential details, and transaction data for quality assurance purposes. Developed and organized a customer database by accurately inputting relevant customer information. Engaged in conversation with customers to understand needs, resolve issues and answer product questions. Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly. Assisted customers with product selection, queries, and complaints. Handled calls promptly and with courteous professionalism. Developed technical and mechanical proficiency to assist customers and field staff with service issues.

Addressed incoming communications, facilitated appointment scheduling, and precisely logged customer data into database systems. Improved office operations by proficiently managing correspondence and collecting essential customer information. Determined the most efficient timeline for completing a given assignment while ensuring optimal resource utilization. Analyzed resource requirements for each project and identified potential conflicts or delays. Provided guidance and advice on best practices related to scheduling initiatives. Communicated schedule changes effectively throughout the organization when necessary. Worked closely with project managers to prioritize tasks according to importance and urgency levels. Developed and maintained scheduling procedures to ensure timely completion of projects. Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.