Tressie Deshotel
Ruskin,FL
Summary
Highly organized professional with excellent communication skills.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
4
4
years of professional experience
Work History
Solid Waste Technician – Utilities
Manatee County Government
03.2024 - Current
- Responsible for processing customer complaints and performing follow up customer service regarding Solid Waste Collections to assure customer’s issues are resolved
- Education and public outreach regarding solid waste management and recycling programs
- Participation in development and implementation of special events or programs outside of the normal garbage collection service to manage solid waste and recycling efforts
- Coordinate with other departments, vendors and residents to resolve solid waste issues
- Provides support and informal training to other team members when asked
- Assists with audits in exemptions (yard waste, solid waste and medical back door)
Scale operator
Manatee County Government
09.2023 - 03.2024
- Weighs vehicles by means of an electronic scale connected to a computer to determine the weight of solid waste brought into the Landfill for disposal
- Receives payments or makes charge entry in computer; correctly counts money, maintains petty cash fund and makes accurate mathematical computations
- Accurately processed cash transactions, maintained a balanced cash drawer, efficiently handled cash payments, reconciled cash receipts ensured compliance with cash handling procedures
- Performs daily site inspection and cleaning of the scales
- Work effectively and tactfully in a demanding, high stress environment to answer and effectively resolve complaints and assigned inquiries
Administrative Assistant
4 Best Corp
03.2023 - 09.2023
- Work to ensure quality customer service, address and resolve all customer inquiries
- Manage preparation of regularly scheduled reports
- Answers department calls across4 lines, answering questions and directing callers to appropriate resources
- Create and dispatch work orders for service and or repair of equipment
- Research, create and schedule community education and outreach opportunities
- Manages office supplies
- Prepares correspondence, reports, letters, and meeting minutes for management
- Research, creation, and obtainment of educational and promotional materials
- Coordinating with upper management and procurement to secure educational and/or promotional items
- Plans, organizes and schedules appointments and meetings for management
- Attends meetings to take minutes and documents follow up actions
- Maintains division and shared calendars
Assistant
HRI Properties
10.2022 - 03.2023
- Assist property management in resolving resident issues and ongoing resident relations
- Assist with compliance process, including move-ins and recertifications as determined by management
- Provided support in the absence of the manager
- Reviewed and tracked invoices, vendor service, material charges, coding and processing payments
- Show apartments and scheduled lease signings
- Inspected guest cards to ensure policies were followed regarding documentation and verified Yardi documentation promptly
- Performed other duties as assigned
Insurance Producer
Security Plan Insurance
03.2021 - 10.2022
- Managed a Life Insurance Route
- Write new business and cross sell new products to existing customers
- Completed endorsements to existing policies
- Accurately processed customer payments, handled cash transactions with meticulous attention to detail, reconciled daily sales receipts
- Maintained an effective diary system and documented file activities in accordance with established procedures and state regulations
- Manage file inventory to ensure timely resolution of cases and renewals
- Provide excellent customer service to meet the needs of the insured and insurance company representatives
- Met and exceeded monthly sales goals
Education
High School -
East Jefferson High School
01.1983
Skills
- Active listening
- Communication
- Computer skills -Microsoft Suite
- Problem solving / Critical thinking
- Time management
- Relationship building
- Ability to work both independently and as part of a team
- Attention to detail
- Customer service
- Works Well Under Pressure
- Multitasking and organization
License
Life
Health
Accident
Timeline
Solid Waste Technician – Utilities
Manatee County Government
03.2024 - Current
Scale operator
Manatee County Government
09.2023 - 03.2024
Administrative Assistant
4 Best Corp
03.2023 - 09.2023
Assistant
HRI Properties
10.2022 - 03.2023
Insurance Producer
Security Plan Insurance
03.2021 - 10.2022
High School -
East Jefferson High School
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