TRESSIE KESSEE
CYPRESS,TX
Summary
OBJECTIVE EXPERIENCE
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Reach Truck Operator
DALKIN COMFORT TECHNOLOGIES
12.2021 - 04.2023
- Unloaded materials and goods at designated locations for best project availability.
- Transported goods between warehouse locations according to shipment and storage needs.
- Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
- Unloaded trucks and rail cars and moved materials to staging area.
Amazon Associate
AMAZON FULFILLMENT CENTER, KATY
09.2019 - 12.2021
- Providing assistance to Amazon customers who call in to check on their orders
- Providing dispatching and shipping information as well as packaging updates
- Sending over orders to fulfillment team to process orders.
- Handled customer inquiries and suggestions courteously and professionally.
Data Entry Operator/ Caregiver/Provider Assistant
INCARNATION HOME HEALTH
04.2018 - 04.2020
- Providing the nursing staff with updated charts for patients
- Completed data entry tasks with accuracy and efficiency.
- Scheduling patients and accepting payments and insurance information
- Filing, emailing, and using company resources.
- Tasks: bathing, laundry, shopping, dressing, grooming, shaving or oral care, meal preparation, routine hair/skin care, cleaning, walking, etc
Cashier Assistant
Fallas Paredes Department Store
06.2019 - 01.2020
- Met customer needs through polite, friendly and attentive service.
- Trained new cashier team members in customer service and money handling processes.
- Helped customers complete purchases, locate items, and join reward programs.
Education
HOUSTON COMMUNITY COLLEGE HOUSTON
Houston, TXBACHELOR OF SCIENCE - NURSING
LAMAR UNIVERSITY
BEAUMONT, TXSkills
- SKILLS EDUCATION
- Customer Service
- Microsoft Office
- Reception
- Data Entry
- HIPAA
- Typing
- Medical Terminology
- Retention
- Insurance Verification
- Acquisition
- Dual Monitors
- Collections
- Multi Line Phones
- Industry Best Practices
- Customer Relationships
- Shipping and Receiving
- Loading and Unloading
Certification
- Certified tugger, forklift & reach truck, Daikin Technology - 2021-2023
Timeline
Reach Truck Operator
DALKIN COMFORT TECHNOLOGIES
12.2021 - 04.2023
Amazon Associate
AMAZON FULFILLMENT CENTER, KATY
09.2019 - 12.2021
Cashier Assistant
Fallas Paredes Department Store
06.2019 - 01.2020
Data Entry Operator/ Caregiver/Provider Assistant
INCARNATION HOME HEALTH
04.2018 - 04.2020
HOUSTON COMMUNITY COLLEGE HOUSTON
BACHELOR OF SCIENCE - NURSING
LAMAR UNIVERSITY
Similar Profiles
Jason TurnerJason Turner
CSR, Sales at Daikin Comfort TechnologiesCSR, Sales at Daikin Comfort Technologies
Dylan FentonDylan Fenton
Customer Service Representative / Inside Support at Daikin Comfort Technologies, Inc.Customer Service Representative / Inside Support at Daikin Comfort Technologies, Inc.
Auston GreenAuston Green
Senior Engineering Manager at Daikin Comfort TechnologiesSenior Engineering Manager at Daikin Comfort Technologies
Mark ConlonMark Conlon
Corporate Counsel at Hewlett Packard EnterpriseCorporate Counsel at Hewlett Packard Enterprise
Andrea MandubourgAndrea Mandubourg
Senior Special Investigator Level 3 Field at Nationwide Insurance CompanySenior Special Investigator Level 3 Field at Nationwide Insurance Company