Tressie Decker
Weatherford
Summary
Accomplished Store Manager at Murphy USA Gas Station, adept in customer service management and inventory control. Demonstrated success in enhancing customer satisfaction and profitability, excelling in team leadership and problem-solving. Proven track record in staff training and mentoring, achieving significant improvements in team performance and operational efficiency.
Overview
24
24
years of professional experience
Work History
Store Mamager
Murphy USA Gas Station
05.2021 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Completed point of sale opening and closing procedures.
- Approved regular payroll submissions for employees.
Insurance Agent
Deborah Hayes Agency
01.2007 - 04.2021
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
- Cross-sold insurance products to existing clients to reach sales targets.
Business Owner
Prospect Zone
01.2001 - 01.2007
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
- Delivered exceptional results under tight deadlines by prioritizing tasks effectively and delegating responsibilities appropriately throughout the team.
- Trained and motivated employees to perform daily business functions.
- Enhanced company profitability by reducing overhead costs and negotiating favorable contracts with suppliers.
- Boosted revenue by identifying new business opportunities and diversifying product offerings.
- Developed a high-performing team through effective recruitment, training, and performance management.
- Expanded into new markets, conducting thorough analysis to ensure compatibility and potential for growth.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Trained and guided team members to maintain high productivity and performance metrics.
Education
Diploma - General Studies
Grand Mesa High School
Grand Junction, CO05.1994
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Customer service management
- Training and mentoring
- Store opening and closing
- Team leadership
- Friendly and positive
- Outstanding communication skills
- Inventory management
- Cash management
- Shift scheduling
- POS systems
- Goals and performance
- Team building and leadership
- Team motivation
- Policies and procedures
- Staff supervision
- Staff management
Timeline
Store Mamager
Murphy USA Gas Station
05.2021 - Current
Insurance Agent
Deborah Hayes Agency
01.2007 - 04.2021
Business Owner
Prospect Zone
01.2001 - 01.2007
Diploma - General Studies
Grand Mesa High School
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