Tressity Crunk
Sealy
Summary
Adept at driving project success and enhancing operational efficiency, I leveraged critical thinking and scheduling prowess at Ezee to deliver projects within budget, achieving a notable increase in customer satisfaction. My background in quality control and customer service, underpinned by a dedicated work ethic, has honed my ability to meet and exceed employer expectations.
Overview
4
4
years of professional experience
Work History
Construction Supervisor
Ezee
05.2024 - Current
- Supervised field crews to maximize quality and work efficiency.
- Maintained a safe work environment by enforcing company policies, procedures, and regulatory standards throughout each project phase.
- Completed projects on time and within budget by effectively managing resources and schedules.
- Reported quality of performance on site to site construction managers.
- Boosted customer approval through effective communication and swift problem resolution.
- Developed strong relationships with subcontractors, vendors, and suppliers to ensure timely delivery of materials at competitive prices.
- Delivered high-quality projects by maintaining a rigorous focus on quality assurance and control throughout the construction process.
Quality Control Technician
Ansco
12.2022 - 02.2024
- Maintained quality documentation and records for conformance with relevant standards.
- Collaborated with production teams to address and resolve quality concerns, improving overall product reliability.
- Inspected raw materials and finished products to verify quality and disposed items that did not meet safety requirements.
- Evaluated samples against standards by completing measurements, visual inspections, and other established tests.
- Maintained accurate records of all quality control activities, ensuring easy retrieval for audits or management inquiries.
- Proposed corrective actions to address recurring quality issues.
- Helped uncover and fix production problems in order to reduce overall defect rates.
- Conducted regular internal audits to assess compliance with company policies and regulatory requirements, driving continuous improvement efforts.
Customer Service Representative
Walmart
09.2020 - 12.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
Medical Billing And Coding -
The College of Health Care Professions
TX08.2020
Skills
- Scheduling and planning
- Customer relations
- Attention to detail
- Dedicated work ethic
- Critical thinking
- Decision-making
- Task delegation
- Customer satisfaction
Timeline
Construction Supervisor
Ezee
05.2024 - Current
Quality Control Technician
Ansco
12.2022 - 02.2024
Customer Service Representative
Walmart
09.2020 - 12.2022
Medical Billing And Coding -
The College of Health Care Professions
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