Summary
Overview
Work History
Education
Skills
Timeline
Generic
Tretavia Dixon-Young

Tretavia Dixon-Young

Frisco,United States

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

14
14
years of professional experience

Work History

Housekeeper

Woodspring Suites
01.2021 - 08.2022
  • Cleaned guests' rooms and maintained the cleaning of the hotel daily. Executed thorough cleaning protocols for guest rooms, ensuring high standards of hygiene and contributing to positive guest reviews.
  • Streamlined cleaning processes, enhancing room turnover speed and improving overall guest satisfaction ratings.
  • Collaborated with team members to maintain a welcoming environment, fostering a positive atmosphere for both guests and staff.
  • Implemented a new inventory tracking system for cleaning supplies, reducing waste and ensuring timely replenishment.
  • Demonstrated a strong commitment to guest satisfaction, receiving positive feedback for attention to detail and responsiveness.
  • Analyzed room turnover rates to optimize cleaning schedules, achieving substantial improvements in efficiency and guest readiness.
  • Verified the cleaniness and organization of storage areas and carts.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.

Customer Service Representative (Work from Home)

Teleperformance
06.2020 - 12.2021
  • I took inbound calls from customers concerning their healthcare services and assisted them with making changes to their healthcare plans. Provided empathetic assistance to customers navigating healthcare plan changes, fostering trust and enhancing client satisfaction.
  • Handled high volumes of inbound calls efficiently, ensuring timely resolutions and contributing to improved service metrics.
  • Worked closely with team members to streamline communication processes, resulting in reduced response times and improved customer feedback.
  • Analyzed customer inquiries to identify trends, informing training improvements and leading to noticeable gains in service quality.
  • Maintained accurate records of customer interactions, ensuring compliance with healthcare regulations and enhancing operational efficiency.
  • Provided empathetic support to customers navigating healthcare changes, building trust, and enhancing overall client satisfaction.
  • Partnered with team members to enhance communication processes, resulting in reduced response times and elevated customer feedback.
  • Evaluated customer inquiries to identify trends, leading to targeted training improvements and noticeable gains in service quality.
  • Maintained precise records of customer interactions, ensuring compliance with healthcare regulations and boosting operational efficiency.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Housekeeper

Woodspring Suites
03.2017 - 12.2019
  • Sanitized rooms, bathrooms, counters, and equipment
  • Helped train new hires. Executed thorough cleaning protocols for guest rooms, ensuring a pristine environment that enhanced guest satisfaction and repeat visits.
  • Streamlined inventory management for cleaning supplies, reducing waste and ensuring timely availability, leading to improved operational efficiency.
  • Mentored new staff on best sanitation practices, fostering a collaborative team environment and boosting overall service quality.
  • Monitored and reported maintenance issues promptly, enabling swift resolutions that contributed to positive guest experiences and operational reliability.
  • Promoted a culture of cleanliness and attention to detail among team members, resulting in noticeable improvements in guest feedback scores.
  • Executed thorough cleaning protocols, elevating guest satisfaction and ensuring repeat visits through a pristine environment.
  • Verified cleanliness and organization of storage areas and carts.
  • Maintained a spotless environment for guests through diligent daily housekeeping tasks.

Housekeeper

The Bloom
03.2016 - 03.2017


  • Kept rooms stocked. Trained new hires on cleaning protocols, fostering a collaborative environment, and ensuring consistent service quality.
  • Streamlined room preparation processes, enhancing turnaround time and boosting guest satisfaction.
  • Implemented a waste management system, leading to noticeable reductions in waste and improved sustainability practices.
  • Developed a checklist for stock levels, ensuring timely replenishment and enhancing operational efficiency.
  • Streamlined cleaning schedules to enhance efficiency, significantly reducing room turnaround time and elevating guest satisfaction.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.

Cook/Cashier

Pizza Hut
10.2013 - 03.2016
  • Supervised back-of-house Streamlined order preparation processes, enhancing kitchen efficiency and resulting in faster service times and improved customer satisfaction.
  • Coordinated with front-of-house staff to ensure seamless communication, leading to a noticeable reduction in order mix-ups and enhanced team synergy.
  • Maintained strict adherence to food safety protocols, ensuring compliance with health regulations and fostering a safe dining environment.
  • Supervised back-of-house operations, mentoring team members to uphold quality standards and achieve consistent food presentation, boosting repeat customer visits.
  • Demonstrated strong interpersonal skills while assisting customers, creating a welcoming atmosphere that encouraged positive dining experiences.
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.

Softlines Team Member/Cashier

Target
04.2012 - 10.2013
  • Provided exceptional customer service, fostering a welcoming environment that enhanced the shopper experience and encouraged repeat visits.
  • Streamlined checkout processes, significantly reducing wait times and improving overall customer satisfaction ratings.
  • Coordinated with the inventory team to maintain optimal stock levels, ensuring product availability and minimizing out-of-stock scenarios.
  • Implemented new merchandising strategies that increased product visibility, leading to noticeable gains in sales performance.
  • Maintained accurate transaction records and executed daily cash reconciliations, ensuring financial integrity and adherence to corporate standards.
  • Provided warm, attentive service, cultivating a friendly atmosphere that encouraged customer loyalty and repeat business.
  • Participated in seasonal floor set updates, contributing to a fresh shopping environment for customers while maintaining brand guidelines.
  • Facilitated smooth communication between team members during shift transitions to ensure consistency in operational efficiency throughout the day.

Cashier/Hostess/Cook

IHOP
01.2009 - 04.2012
  • Fostered a welcoming environment for guests, enhancing customer experience and promoting repeat visits.
  • Streamlined order processing, ensuring timely service and contributing to a noticeable increase in table turnover.
  • Coordinated with kitchen staff to ensure accurate and prompt meal delivery, strengthening team efficiency and customer satisfaction.
  • Maintained accurate cash registers and processed transactions, ensuring financial integrity and compliance with company policies.
  • Analyzed customer feedback to identify service gaps, implementing changes that led to marked improvements in guest satisfaction.
  • Cultivated a friendly atmosphere, enhancing guest interactions and fostering a community feel that encouraged return visits.
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.

Education

Medical Assistant -

Remington College
Shreveport, LA
05.2010

High School Diploma - General Studies

Fair Park High School
Shreveport, LA
05.1996

Skills

  • Housekeeping
  • Residential cleaning
  • Detail-oriented
  • Product knowledge
  • Interior and exterior cleaning
  • Customer service
  • Hospitality background
  • Customer service-focused
  • Health and safety compliance
  • Teamwork
  • Resident support
  • Multitasking and organization

Timeline

Housekeeper

Woodspring Suites
01.2021 - 08.2022

Customer Service Representative (Work from Home)

Teleperformance
06.2020 - 12.2021

Housekeeper

Woodspring Suites
03.2017 - 12.2019

Housekeeper

The Bloom
03.2016 - 03.2017

Cook/Cashier

Pizza Hut
10.2013 - 03.2016

Softlines Team Member/Cashier

Target
04.2012 - 10.2013

Cashier/Hostess/Cook

IHOP
01.2009 - 04.2012

High School Diploma - General Studies

Fair Park High School

Medical Assistant -

Remington College

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