Treva Jones
Lawrenceville,GA
Summary
Professional with experience in application processing and strong track record in ensuring accuracy and efficiency. Adept at managing documentation, analyzing data, and adhering to compliance standards. Strong focus on team collaboration and achieving results, with adaptability to changing needs. Known for reliability, attention to detail, and effective communication skills.
Overview
14
14
years of professional experience
Work History
Application Processor
Activus Connect
04.2019 - 02.2025
- Quality reviews for documentation methods were completed by me.
- Verified client income, credit reports, and other information to prepare documents for underwriting.
- Reviewed and approved a variety of loan types.
- Maintained complete confidentiality of all submitted information in accordance with the release guidelines.
- Answered 150 calls per 8 HRS to help customers with their questions and concerns. Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
- Solved claims issues, improved operations, and provided excellent customer service.
- Kept patient finances, records, and health statuses confidential.
- Communicated verification and authorization status updates with [Type] department to facilitate decision-making for patient admissions and insurance coverage.
- Remote
Administrative Assistant
Tele Direct Call Center
02.2016 - 04.2019
- Assisted program operations by preparing and updating documents, reports, and spreadsheets
- Created and update physical records and digital files to keep current, accurate, and compliant documentation
- Scheduled, managed reservations, and sending confirmations for conference calls
- Performed variety of office support functions as needed
- Organized and scheduled meetings and appointments
- Remote
Medical Office Assistant
Memorial Healthcare System
03.2011 - 09.2015
- Booked operating rooms and scheduled surgeries for multiple surgeons
- Accurately gathered personal, billing, and medical information from patients daily
- Directed patients to exam rooms, answered questions, and performed EKG tests
- Answered phones and responded to emails
Education
Some College - Accounting
Jefferson Community And Technical College
Gulfport, MSSome College - Business Administration With Accounting
Southern New Hampshire University
Manchester, NHSkills
- Customer service
- Medical Office Experience
- Phone etiquette
- Data Entry
- Microsoft Office
- Communication skills
- Teamwork
- Insurance Verification
- Problem solving
- Software knowledge
- Compliance management
- Report generation
- Teamwork and collaboration
- Fast learner
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent communication
- Critical thinking
- Organizational skills
- Active listening
- Data accuracy
- Microsoft office
- Computer proficiency
- Document management
- Administrative support
Timeline
Application Processor
Activus Connect
04.2019 - 02.2025
Administrative Assistant
Tele Direct Call Center
02.2016 - 04.2019
Medical Office Assistant
Memorial Healthcare System
03.2011 - 09.2015
Some College - Accounting
Jefferson Community And Technical College
Some College - Business Administration With Accounting
Southern New Hampshire University