Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Treva Locklear

Lumberton,North Carolina

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

30
30
years of professional experience

Work History

Practice Manager

UNC Southeastern
Lumberton, NC
08.2022 - Current
  • Cultivated close working relationships with the entire staff, including providers, nurses and office staff.
  • Established solid relations with leadership and staff by attending board meetings and coordinating interdepartmental information exchanges.
  • Coordinated financial operations, budgeting, accounting, expenses and financial reporting tasks.
  • Created and implemented policies and procedures for effective practice management.
  • Developed and implemented new patient registration processes to streamline workflow.
  • Implemented policies and procedures related to patient care delivery in accordance with organizational standards.
  • Negotiated favorable terms on behalf of the practice when contracting with vendors or third party payers.
  • Assessed medical office operations, identified areas of improvement, and developed plans for corrective action.
  • Oversaw 10 assistants, technicians and office administrators.
  • Explained policies, procedures and services to patients.
  • Facilitated implementation of new technology systems into existing workflows in order to improve operational efficiency.
  • Oversaw all aspects of day-to-day practice operations including front desk reception, appointment scheduling, billing and coding, insurance verification.
  • Maintained awareness of government regulations, health insurance changes and financing options.
  • Conducted regular meetings with staff to discuss operational issues and ensure proper communication between departments.
  • Collaborated with other healthcare providers across multiple disciplines in order to ensure quality care for patients.
  • Collaborated with multi-disciplinary staff to improve overall patient care and response times.
  • Resolved escalated customer service issues in a timely manner while maintaining a high level of professionalism.
  • Maintained financial records, including billing and accounts receivable and payable.
  • Mentored and coached interns and newly hired team members on office procedures and computer systems.
  • Consulted with clinicians to develop business strategy.
  • Participated in strategic planning initiatives aimed at developing long-term goals for the practice's growth and success.
  • Communicated with patients with compassion while keeping medical information private.
  • Supported entire practice's staff, which boosted efficiency and improved overall process flow.
  • Maintained communication and transparency with governing boards, department heads and medical staff.
  • Ordered supplies needed and kept tabs on inventory levels.
  • Maintained records management system to process personnel information and produce reports.
  • Coordinated staff recruitment, training, and scheduling activities.
  • Reviewed monthly financial statements for accuracy and completeness before submitting them for audit purposes.
  • Checked entire office and waiting areas regularly to provide clean and organized surroundings.
  • Collaborated with others to discuss new opportunities.

Program Administrator for Graduate Medical Education

Cape Fear Valley Health Systems
Fayetteville, NC
10.2019 - 08.2022
  • Assigned to the Cardiology Fellowship program as program administrator in theGraduate Medical Education Department
  • Responsible for various aspects of the Program to ensure its success
  • Direct interns, residents, fellows, and medical students assigned to the Program
  • Provide administrative management of Program’s continuing medical education programs.
  • Collaborated with other departmental leaders to establish organizational goals, strategic plans, and objectives.
  • Ensured compliance with applicable laws and regulations in all aspects of the program.
  • Participated in outreach activities such as community forums or media events related to programs initiatives.
  • Determined staffing requirements, interviewing, hiring and training new employees.
  • Assessed performance outcomes against established goals and objectives of the program.
  • Provided technical assistance to staff on operational issues related to the program.
  • Met regularly with program stakeholders to make program adjustments and assess progress.
  • Monitored program operations for compliance with policies and procedures, applicable standards and relevant contractual policy.
  • Established strategy for program using evaluation outcomes and research to set goals and direction.
  • Created and implemented administrative processes and procedures to prioritize job tasks and establish personnel responsibilities.
  • Read through contracts, regulations and procedural guidelines to verify comprehension and compliance.
  • Represented work unit at meetings or conferences to serve as liaison for requests or complaints.
  • Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
  • Recruited, trained and supervised personnel assigned to work on projects within the scope of the program.
  • Developed and implemented program policies and procedures.
  • Coordinated meetings, conferences, workshops, and special events related to the program.
  • Spearheaded program planning and staff development to promote growth.
  • Managed busy calendar for executive team, planning and preparing meetings and communications.
  • Collaborated with other departments to ensure efficient operations of the program.
  • Collected key program data and analysis to support continuous improvement.
  • Analyzed data from surveys, focus groups, interviews, or other sources to evaluate effectiveness of programs services.
  • Organized and maintained documents, files and records.
  • Managed paper or electronic filing systems by recording information, updating paperwork and maintaining documents.
  • Drafted documents such as proposals, reports, presentations, memorandums or letters related to programs operations.
  • Researched best practices in areas relevant to specific programs initiatives.
  • Devised evaluation strategies to monitor performance and determine need for improvements.
  • Analyzed internal processes and recommended and implemented procedural or policy changes to improve operations.
  • Completed day-to-day duties accurately and efficiently.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Planned and completed group projects, working smoothly with others.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Maintained updated knowledge through continuing education and advanced training.
  • Understood and followed oral and written directions.
  • Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
  • Worked with cross-functional teams to achieve goals.

Ed Office Manager Coordinator/Education Office Coordinator

Cape Fear Valley Health Systems
Fayetteville, NC
04.2017 - 09.2019
  • Provide office services and general clerical support for the ED and ED Education office
  • Operate office machines, answer telephones, maintain filing systems, liaise between staff and clinical managers, communicate effectively with employees, compile and file records, manage calendars, review files and documents, maintain timecards, address patient complaints, instruct new employees, and serve as timekeeper for payroll duties.
  • Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
  • Ordered supplies and equipment to maintain adequate inventory levels.
  • Delegated work to staff, setting priorities and goals.
  • Managed office budget to handle inventory, postage and vendor services.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Created spreadsheets in Excel to track data such as vacation requests, sick days .
  • Automated office operations for managing client correspondence, payment schedules and data communications.
  • Managed office inventory and placed new supply orders.
  • Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
  • Organized company events including holiday parties, team building activities .
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Interpreted and communicated work procedures and company policies to staff.
  • Coordinated meetings, conferences, travel arrangements and department activities.
  • Handled scheduling and managed timely and effective allocation of resources and calendars.
  • Recruited and trained new employees to meet job requirements.
  • Reviewed files and records to obtain information and respond to requests.
  • Processed payroll accurately ensuring all employees were paid on time.
  • Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
  • Prepared agendas for board meetings along with taking minutes during sessions.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Developed and implemented office policies and procedures.
  • Implemented and maintained company protocols to facilitate smooth daily activities.
  • Managed, scheduled and coordinated office functions and activities for employees.
  • Administered payroll and maintained proper documentation of employee personnel.
  • Coordinated office activities and operations to secure efficiency and compliance with company policies.
  • Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Organized team activities to build camaraderie and foster pleasant workplace culture.
  • Provided training to new hires on office policies and procedures.
  • Answered phone calls, responded to emails, routed mail and coordinated courier services.
  • Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Provided administrative support to management team including preparing reports and presentations.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
  • Used judgment and initiative in handling confidential matters and requests.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Understood and followed oral and written directions.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Collaborated with others to discuss new opportunities.
  • Organized travel plans for business trips including flights, hotels, car rentals.
  • Researched and prepared reports required by management or governmental agencies.
  • Completed benefits paperwork, processed employee incident reports and performed data entry tasks to maximize team productivity.
  • Managed daily mail distribution including sorting out incoming and outgoing mail.
  • Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
  • Responsible for ordering business cards for staff members when needed.
  • Compiled data, tracked changes, and created reports in Excel spreadsheets.

Patient Registrar

Southeastern Regional Medical Center
Lumberton, NC
01.1994 - 01.2018
  • Ensure efficient and customer service-oriented operations of the patient intake process
  • Perform front desk tasks, manage patient communications, complete insurance verifications, handle payments, serve as first point of contact for patients and visitors, maintain timecards, communicate effectively with medical personnel, and address patient complaints.
  • Trained new employees on proper use of registration systems and processes.
  • Assisted in scheduling appointments, registering patients, and verifying insurance benefits.
  • Performed quality assurance reviews on registrations completed by other staff members.
  • Prepared patients for departure by coordinating discharge plans and paperwork.
  • Identified potential issues that may affect reimbursement or lead to underpayment and overpayment situations.
  • Assisted physicians with finalizing reports, speeches or presentations.
  • Managed daily cash deposits for payments received from various sources such as insurance companies or individuals.
  • Scheduled and confirmed patient appointments and consultations.
  • Verified insurance coverage and completed pre-registration process for new patients prior to their arrival.
  • Collaborated with multi-disciplinary staff to improve overall patient care and response times.
  • Ensured compliance with HIPAA regulations by maintaining confidentiality of patient health information.
  • Greeted patients upon arrival at facility, collected required documents, and verified demographic information against existing records.
  • Provided support to other departments within the organization as needed including admitting, medical records, billing office.
  • Answered phones promptly and courteously while addressing patient inquiries related to registration matters.
  • Completed relevant insurance and other claim forms.
  • Verified and entered necessary information into patient management system.
  • Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
  • Routed laboratory or diagnostic results to appropriate staff.
  • Created reports outlining key metrics related to patient registration activities such as denial trends or average wait times.
  • Greeted patients, determined purpose of visit and directed to appropriate staff.
  • Interpreted physician orders to coordinate appropriate tests and verify compliance with admission criteria.
  • Liaised with nurses and other clinical staff to process and direct patients to appropriate departments.
  • Provided excellent customer service while assisting patients with questions regarding registration procedures.
  • Arranged hospital admissions for patients as required.
  • Transmitted medical records and other correspondence by mail, e-mail, or fax.
  • Compiled and coded patient information or data in appropriate computer system.
  • Registered patients using proper data entry procedures and fully compliant ICD-10 and CPT codes.
  • Ordered and maintained supply inventory for medical office.
  • Maintained up-to-date knowledge of third party payer requirements for reimbursement purposes.
  • Processed all required paperwork and forms related to the registration process and ensured that patient data was entered accurately into the system.
  • Communicated with patients with compassion while keeping medical information private.
  • Resolved discrepancies between hospital bills, payments received, and accounts receivable balances.
  • Reviewed patient records to ensure accuracy of demographic information and insurance eligibility.
  • Collected co-payments from patients at time of service or scheduled payment plans when necessary.
  • Adhered to HIPAA requirements to safeguard patient confidentiality.
  • Greeted visitors and established purpose of visit to complete check-in procedure quickly.
  • Attended meetings with senior management team members on a regular basis to provide updates on current initiatives.
  • Screened patients before and during admissions processes.
  • Adhered to established departmental policies and procedures relating to patient registration processes.
  • Verified insurance and collected critical data elements to properly identify and bill patients.
  • Completed day-to-day duties accurately and efficiently.
  • Identified needs of customers promptly and efficiently.
  • Planned and completed group projects, working smoothly with others.
  • Recognized by management for providing exceptional customer service.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Exceeded customer satisfaction by finding creative solutions to problems.

Education

Master of Science - Human Resources Management

Liberty University
Lynchburg, VA
12-2025

Criminal Justice BS - Criminal Justice

Fayetteville State University
Fayetteville, NC
01.2011

Criminal Justice AAS - Criminal Justice

Bladen Community College
Dublin, NC
01.2007

High School Diploma -

St Pauls High School
St Pauls Nc
06-1993

Skills

  • MS Word
  • Excel
  • PowerPoint
  • Access
  • Outlook
  • Medical Terminology
  • Positive Communication
  • HIPAA and OSHA Regulations
  • Policy and Procedure Development
  • Referral Management
  • Workflow Management
  • Hiring Medical Personnel
  • New Hire Training
  • Marketing
  • Workflow Efficiency
  • Schedule Management
  • Strategic Planning
  • Insurance Referral Facilitation
  • Practice Management
  • Managing Medical Practices
  • Staff Management
  • Supplies Ordering
  • Workflow Planning
  • Policy Development
  • Policy Implementation

References

Susan Phelps, RN, MSN 

Kristen Wilkey, MBA

Emily Cribb, RN, MSN  

Dr. Charles Bennin

 

Timeline

Practice Manager

UNC Southeastern
08.2022 - Current

Program Administrator for Graduate Medical Education

Cape Fear Valley Health Systems
10.2019 - 08.2022

Ed Office Manager Coordinator/Education Office Coordinator

Cape Fear Valley Health Systems
04.2017 - 09.2019

Patient Registrar

Southeastern Regional Medical Center
01.1994 - 01.2018

Master of Science - Human Resources Management

Liberty University

Criminal Justice BS - Criminal Justice

Fayetteville State University

Criminal Justice AAS - Criminal Justice

Bladen Community College

High School Diploma -

St Pauls High School

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Treva Locklear