Treva Washington
Columbus,OH
Summary
Proven Credential Specialist with a track record of enhancing team performance and customer satisfaction at The Ohio State University. Leveraged expert problem-solving and analytical thinking to streamline processes and improve service quality. Excelled in management collaboration and customer relations, achieving significant improvements without exceeding a single numerical percentage.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position.
Ready to help team achieve company goals.
Overview
40
40
years of professional experience
Work History
Credential Specialist
The Ohio State University
03.1997 - 08.2023
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
Sales Assistant/Manager
Willis Hair Supply/Distribution Center
05.1994 - 03.1997
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
Sales Assistant/Assistant Store Manager
Spicer Furniture Company
09.1983 - 02.1989
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Participated in ongoing training to stay updated on current products, promotions, and industry trends.
Education
GED -
Linden McKinley High
Columbus, OHNo Degree -
The Ohio State University
Columbus OhSkills
- Customer relations
- Expert problem solving
- Analytical thinking
- Documentation management
- Management collaboration
- Team collaboration
- Continuous improvement
- Team performance improvement
Timeline
Credential Specialist
The Ohio State University
03.1997 - 08.2023
Sales Assistant/Manager
Willis Hair Supply/Distribution Center
05.1994 - 03.1997
Sales Assistant/Assistant Store Manager
Spicer Furniture Company
09.1983 - 02.1989
GED -
Linden McKinley High
No Degree -
The Ohio State University
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