Trevante Johnson
Sioux Falls
Summary
Results-driven professional with strong problem resolution and customer relations skills. Experienced in call center environments, adept at applying de-escalation techniques to enhance customer satisfaction.
Detail-oriented customer service representative skilled in critical thinking and quality control. Committed to resolving customer issues efficiently and improving overall service quality in high-demand environments.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
7
7
years of professional experience
Work History
Assembly Line Production Worker
Vocational Rehabilitation Services
Hartsville, SC
01.2018 - 03.2020
- Operated machinery to assemble products efficiently and accuratel
- Maintained clean and organized workstations to promote safety and efficiency.
- Maintained a clean and organized workstation, ensuring optimal productivity and safety for all workers.
- Adapted quickly to changing production demands and priorities effectively.
- Demonstrated adaptability by learning new procedures quickly when changes were implemented on the production line.
Packaging Lead
Walmart
Lamar, SC
04.2021 - 01.2023
- Trained and mentored team members on efficient packaging techniques and equipment usage.
- Managed inventory levels for packaging materials, ensuring timely replenishment to meet production needs.
- Labeled, recorded, and inspected packaging to prepare for shipment or storage.
- Supported new employees with training in proper stripping, packaging, inventory management, and cleaning.
- Assisted with quality and production process improvements to support new packaging initiatives.
Customer Service Representative
Party City
Florence, SC
08.2024 - 01.2025
- Resolved customer issues efficiently, utilizing problem-solving skills to enhance satisfaction.
- Collaborated with team members to organize merchandise displays, optimizing store layout for customer engagement.
- Processed transactions accurately through point-of-sale systems, maintaining cash handling integrity.
- Provided support during high-volume periods, adapting quickly to changing demands and maintaining service quality.
Education
High School Diploma -
Ridgeland High School
Ridgeland, SC06-2022
Skills
- Problem resolution
- Call center experience
- Critical thinking
- Customer relations
- Client relations
- Customer satisfaction measurement
- Order processing
- Paperwork processing
- Product knowledge
- De-escalation techniques
- Quality control
Timeline
Customer Service Representative
Party City
08.2024 - 01.2025
Packaging Lead
Walmart
04.2021 - 01.2023
Assembly Line Production Worker
Vocational Rehabilitation Services
01.2018 - 03.2020
High School Diploma -
Ridgeland High School