Treveana Hooks
Aubrey,TX
Summary
Quality-focused Store Manager skilled at providing employees clear guidelines and targeted goals to drive sustained revenue growth, team efficiency, and customer loyalty. Knowledgeable about recruiting, hiring, training, and motivating qualified teams to meet and exceed objectives. Motivational leader, strategic planner, and analytical problem solver with a demonstrated record of retail success. Motivated Store Manager, practiced in customer relations, sales, and inventory control. Demonstrated skill at improving store operations, increasing top-line sales, and reducing costs.
Overview
7
7
years of professional experience
Work History
Store Manager
Salad And Go
Lewisville, Texas
04.2024 - Current
- Organized promotional events to increase product awareness.
- Ensured compliance with safety regulations and company policies.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Monitored employee performance and identified performance gaps for corrective action.
- Oversaw inventory management through cycle counts, audits, and waste.
- Updated and maintained store signage and displays.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Evaluated store performance and incorporated feedback to implement improvement plans.
Store Manager
Starbucks
Little Elm, TX
05.2022 - 03.2024
- Communicated and collaborated with fellow peers to enhance metrics and sales for the business and customers.
- Effectively listened and resolved customer concerns.
- Created an uplifting and inspiring environment and culture to engage all staff in providing world-class service.
- Upheld company standards and compliance requirements for operations and cleanliness.
- Positioned staff in key areas throughout shifts to optimize flow and productivity.
- Conducted coaching sessions to consistently maintain a healthy environment.
- Built positive and healthy relationships externally and internally.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Monitored employee performance and identified performance gaps for corrective action.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Oversaw inventory management through cycle counts, audits, and shrinkage control.
- Updated and maintained store signage and displays.
- Strengthened workflow productivity by hiring, managing, and developing top talent.
- Answered product questions with up-to-date knowledge of sales and promotions.
Assistant Store Manager
Starbucks
Plano, TX
09.2019 - 05.2021
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Organized weekly meetings with leaders to review progress on key objectives.
- Reviewed Profit and Loss Statements to maintain profits.
Shift Supervisor
Starbucks
Richardson , TX
08.2019 - 09.2020
- Communicated and collaborated with fellow peers to enhance metrics and sales for the business and customers.
- Effectively listened and resolved customer concerns.
- Assisted upper management with daily operations to meet and elevate standards of service.
- Created an uplifting and inspiring environment and culture to engage all staff in providing world-class service.
- Upheld company standards and compliance requirements for operations and cleanliness.
- Positioned staff in key areas throughout shifts to optimize flow and productivity.
- Conducted coaching sessions to consistently maintain a healthy environment.
- Built positive and healthy relationships externally and internally.
Barista
Starbucks
Richardson
08.2017 - 03.2019
- Effectively communicated with peers to provide the highest level of service to all customers.
- Crafted beverages and food to standard to provide consistent quality.
- Handled cash registers to process customer payments.
- Maintained a clean environment for all customers and employees to be welcomed in.
- Created a welcoming environment for all guests and peers by maintaining a positive attitude and building positive relationships with all employees.
- Trained new employees to become familiar with standards and policies.
Education
High School Diploma -
Northeast Magnet High School
Bel Aire, KS05-2019
Skills
- Customer service
- Training & Development
- Critical thinking
- Flexible
- Working collaboratively
- Communication
- Team management
- Reliable and trustworthy
- Project planning
- Planning
- Team building Organizational skills
- Payroll Management
- Policies and Procedures
- Shift Scheduling
- Cash Management
- Inventory Management
- Verbal and Written Communication
- Recruiting and Hiring Staff
- Supervision Store Opening and Closing
- Sales Tracking
- Hiring and Onboarding
- Administrative Management
- Goal Setting
Timeline
Store Manager
Salad And Go
04.2024 - Current
Store Manager
Starbucks
05.2022 - 03.2024
Assistant Store Manager
Starbucks
09.2019 - 05.2021
Shift Supervisor
Starbucks
08.2019 - 09.2020
Barista
Starbucks
08.2017 - 03.2019
High School Diploma -
Northeast Magnet High School
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