Trevene Richards
South Dennis,MA
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
24
24
years of professional experience
Work History
Medical Receptionist
Relief Home Health Services
02.2024 - Current
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Supported office staff and operational requirements with administrative tasks.
- Reviewed and sent medical records to other physicians upon request.
- Answered phone promptly and directed incoming calls to correct offices.
- Confirmed appointments, communicated with clients, and updated client records.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Routed incoming mail and messages to relevant personnel without delay.
- Answered central telephone system and directed calls accordingly.
- Followed established procedures to enter and process data correctly.
Customer Experience Manager
Mid Cape Home Centers
04.2017 - 04.2025
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Performed duties and provided service in accordance with established operating procedures and company policies.
- Processed credit, debit card, check and cash transactions correctly and provided accurate change to avoid customer confusion or disputes.
- Learned duties for various positions and provided backup at key times.
- Completed store opening and closing procedures.
Customer Service Supervisor
The Home Depot Inc
03.2001 - 07.2017
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Actively listened to customers, handled concerns quickly and escalated major issues to upper Management if needed.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Education
GED -
Long Island University
Brooklyn, NYSkills
- Medical office administration
- Order management
- Patient callbacks
- Typing and filing
- Customer service
- Telephone etiquette
- Records management
- Front desk operations
Timeline
Medical Receptionist
Relief Home Health Services
02.2024 - Current
Customer Experience Manager
Mid Cape Home Centers
04.2017 - 04.2025
Customer Service Supervisor
The Home Depot Inc
03.2001 - 07.2017
GED -
Long Island University
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