Trevene Aviana Morgage

Ttsdd Online Services Travel School and Office Supplies an online service provider located in Kingston Jamaica offering services as follows

Visa Applications,

Airline Tickets Purchase,

Vacation Accomodation,

Jamaican Passport Renewal,

Motor Vehicle Fitness Fees

Property Tax Payments

Police Records

As the Manager I am responsible for the day to day operation of the Business ensuring the following is done

• Controlled costs to keep business operating within budget and increase profits.
• Maintain a Business Account with the National Commercial Bank where payments are made by my customers.
• Developed and maintained relationships with customers and suppliers through account development.
• Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
• Improved marketing to attract new customers and promote business.
• Reduced operational costs through comprehensive process improvement initiatives and resource management.
• Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
• Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
• Conducted market research to identify customer needs and adjusted product offerings accordingly, increasing customer satisfaction.
• Entered data into system and updated customer contacts with information to keep records current.
• Responded to emails and other correspondence to facilitate communication and enhance business processes.
• Provided clerical support to company employees by copying, faxing, and filing documents.

• Supervises Administrative Department - This Department is responsible for all out going deductions to be taken from Members salary for loans which were approved during the month in question
• All Contracts to be signed for loans approved by the Committee of Management on a weekly basis
• Coordinate preparation of documents to be presented to the Committee of Management meeting on a weekly basis
• Assist with the preparation of new formatting of forms and legal documents use within departments
• Communicated effectively with multiple departments to plan meetings, formatting forms to be used by all departments
• Provided timely, courteous and knowledgeable response to information requests by members; Developed innovative PowerPoint presentation to be used at Annual General Meeting, Prepare Flyers and other informative material to be issued to members
• Earned excellent marks on performance reviews, with citations for excellence in areas including work volume, accuracy and quality; ability to learn and master new concepts; positive work ethic; and commitment to providing unsurpassed service
• Promoted to Assistant Secretary- Administration on August 3, 2015
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Managed sensitive information with discretion, ensuring the confidentiality of company documents and communications.
• Ensured timely completion of projects by effectively prioritizing tasks and coordinating resources.
• Kept reception area clean and neat to give visitors positive first impression.
• Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
• Developed strong working relationships with colleagues through effective collaboration on shared tasks.
• Prepared professional meeting agendas and minutes to maintain clear communication and recordkeeping.
• Contributed to a positive work environment by maintaining a clean, organized office space that promoted efficiency.
• Responded to inquiries from callers seeking information.
• Streamlined communication channels by creating an organized filing system for emails, memos, reports, and other documentation.
• Expedited document processing by reviewing contracts, invoices, and forms for accuracy before approval from senior staff members.
• Increased productivity by conducting research to support decision-making processes among executive team members.
• Supported executive team members with scheduling, correspondence, and travel arrangements for optimized time management.
• Maintained accurate records using various database software programs for easy access to vital information.
• Drafted professional memos, letters, and marketing copy to support business objectives and growth.
• Served as a liaison between executives, employees, clients, and vendors to facilitate smooth operations.
• Provided clerical support to company employees by copying, faxing, and filing documents.
• Assisted in budget preparation and expense tracking for improved financial management within the department.
• Assisted in new hire orientation and training sessions promoting team cohesion.
• Resolved internal/external conflicts professionally and diplomatically.
• Improved employee morale through proactive assistance with day-to-day tasks and addressing concerns promptly.
• Increased accuracy of minute-taking during meetings, providing reliable records for future reference.
• Improved efficiency in scheduling and coordination tasks for senior management, optimizing their daily operations.
• Coordinated travel arrangements for senior staff, ensuring seamless planning for both domestic and international trips.
• Streamlined office operations by implementing digital filing systems, reducing paper waste and improving document retrieval times.
• Supported drafting and editing of official documents, contributing to clear communication of organizational policies.
• Maintained up-to-date inventory of office supplies, ensuring availability of necessary materials for daily operations.
• Ensured compliance with organizational policies by regularly reviewing and updating administrative procedures.
• Assisted in budget management tasks, monitoring expenditures to stay within allocated financial resources.
• Optimized appointment scheduling for executives, maximizing their productivity by effectively managing their calendars.
• Assisted in coordination of staff training sessions, contributing to professional development of team.
• Boosted office morale by initiating team-building activities that fostered more collaborative work environment.
• Supported implementation of new software systems, facilitating smoother operations and digital transformation efforts.
• Contributed to development of internal newsletters, keeping staff informed and engaged with organizational news and updates.
• Facilitated timely delivery of special projects to meet organizational and departmental objectives.
• Assisted coworkers and staff members with special tasks on daily basis.
• Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
• Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
• Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
• Opened and properly distributed incoming mail to promote quicker response to client inquiries.
• Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
• Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
• Surpassed team goals by partnering with colleagues to implement best practices and protocols.
• Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
• Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.

• Provide Secretarial support to Sales Managers, Sales Consultants, Managing Director, Financial Controller, Purchasing Officer and Operations Manager
• Maintain Company Files
• Record Minutes at Management Meetings, sales meetings and other meetings
• Responsible for Office equipment and stationery.
• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
• Ensured accurate record-keeping with diligent data entry and database management for vital company information.
• Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
• Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
• Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
• Coordinated travel arrangements for staff, ensuring cost-effective and timely accommodations and transportation.
• Surpassed team goals by partnering with colleagues to implement best practices and protocols.

• Filing Clerk
• Customer Service/Telephone Operator.