Trevenica Stone
Atlanta,Georgia
Summary
Proven track record in enhancing customer loyalty and streamlining operations, evidenced by roles at companies like AT&T. Skilled in critical thinking and customer service, adept at resolving conflicts and mentoring teams for peak performance. Increased employee retention by fostering professional growth, demonstrating exceptional problem-solving abilities and active listening skills. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Representative
AT&T
01.2024 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Armed Security Officer
Capital City Protective Services
07.2023 - 03.2024
- Responded quickly to incidents and assessed active situations for security concerns.
- Underwent and maintained firearms certification in compliance with state laws and organizational standards.
- Performed hourly patrols of building areas, parking lots and facility grounds.
- Enforced company policies and procedures consistently across various sites while maintaining professionalism at all times.
- Performed routine inspections of security equipment, identifying maintenance needs to prevent system failures.
- Completed full building and grounds patrols every hour to spot and investigate concerns.
Package Handler
UPS
02.2022 - 10.2023
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Assembled, sealed, and loaded packages into correct trucks.
Delivery Driver
Amazon
03.2022 - 09.2023
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Package Handler Trainer
FedEx
01.2020 - 05.2023
- Mentored new hires in the role of package handler, fostering a supportive learning environment for their professional growth.
- Facilitated hands-on training sessions to ensure all package handlers understood proper techniques and equipment usage.
- Collaborated with management to address specific skill gaps and tailor training programs accordingly.
- Increased employee retention, providing consistent feedback and constructive criticism during one-on-one coaching sessions.
Trainer
Chipotle Grill
01.2019 - 04.2021
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Monitored and reported trainee progress, introducing new learning tools to address individual needs.
- Developed effective training plans based on department needs and objectives.
Education
High School Diploma -
Benjamin E. Mays
3450 Benjamin E Mays Dr SW Atlanta05.2020
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
Certification
- Certified Armed Security Officer, CCPS Security company
Languages
Spanish
Limited Working
English
Native or Bilingual
Timeline
Customer Service Representative
AT&T
01.2024 - Current
Armed Security Officer
Capital City Protective Services
07.2023 - 03.2024
Delivery Driver
Amazon
03.2022 - 09.2023
Package Handler
UPS
02.2022 - 10.2023
Package Handler Trainer
FedEx
01.2020 - 05.2023
Trainer
Chipotle Grill
01.2019 - 04.2021
High School Diploma -
Benjamin E. Mays
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