Zorria Neal
Career Technical Instructors
Shreveport,LA
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Management position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of post-secondary education
8
8
years of professional experience
Work History
Police Officer
Southern University Shreveport
Shreveport, Louisiana
08.2021 - 11.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Proven ability to learn quickly and adapt to new situations.
Juvenile Detention Officer
Caddo parish juvenile detention center
shreveport, LA
03.2020 - 11.2023
- Established rapport with juvenile detainees through respectful communication that fostered trust-building relationships necessary for effective rehabilitation.
- Conducted room searches for contraband items to maintain a safe environment within the facility.
- Improved facility safety by conducting thorough and consistent security checks on all living quarters and common areas.
- Worked with juvenile offenders to help in development of decision-making and problem-solving skills.
- Served as a mentor for newly hired Juvenile Detention Officers providing guidance on best practices within the profession.
- Assisted in the intake process for new detainees, ensuring proper documentation and orientation procedures were followed.
- Completed incident reports when disorder or violence occurs.
Career Technical Training Instructor
AMIkids
Shreveport, Louisiana
06.2024 - Current
- Maximized learning opportunities for students with diverse needs through differentiated instruction strategies.
- Participated in student performance evaluations.
- Improved student comprehension by breaking down complex concepts into easy-to-understand terms.
- Increased course completion rates by designing engaging curriculum materials and organizing instructional resources efficiently.
- Contributed to a positive school culture by actively participating in staff meetings, professional development workshops, and extracurricular activities.
- Collaborated with colleagues to develop interdisciplinary lessons that connected topics across multiple subject areas for deeper understanding.
- Fostered a supportive classroom environment where students felt comfortable asking questions and expressing their ideas openly.
- Developed and prepared lessons and recommended curricula changes and supplemental materials.
- Assisted in developing community linkages and partnerships.
- Evaluated student performance regularly using formative assessments, adjusting instruction as needed to address knowledge gaps or learning challenges.
Customer Service Team Leader
DTE Energy
Detroit, Michigan
02.2018 - 10.2022
- Mentored new hires, providing guidance to ensure their successful integration into the team.
- Managed escalated customer complaints, ensuring swift resolution and preventing further dissatisfaction.
- Enhanced customer satisfaction by promptly resolving issues and addressing concerns.
- Trained and supervised team of customer service representatives in providing quality service to customers.
- Implemented quality assurance measures to maintain consistency in customer interactions and service delivery.
- Coordinated cross-functional teams to deliver exceptional customer service in a fast-paced environment.
Team Leader
Walmart
Shreveport, Louisiana
07.2016 - 04.2020
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
Skills
- Strong organizational skills
- Advanced technical expertise
- Relationship building and management
- Crisis intervention and deescalation
- Safety improvements
- Crime scene preservation
- Microsoft Excel
- Customer satisfaction measurement
- Professional telephone demeanor
- Follow-up skills
- Scheduling
- Behavioral observation
- Disturbance management
- Department operations
- Administrative duties
- Billing arrangements
- Research and analysis
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Education
High School Diploma -
Southwood High School
Shreveport, LA 08.2014 - 08.2017
Associate of Arts - Criminal Justice
Southern University At Shreveport
Shreveport, LA 09.2017 - 08.2019
Bachelor of Arts - Criminal Justice
Wiley College
Marshall, TX 08.2019 - 12.2021
Master of Arts - Criminal Justice
Grambling State University
Grambling, LA 08.2023 - 08.2025
Certification
OSHA 10 Construction
Youth Mental Health First Aid
CPR Certification
Languages
English
Timeline
Career Technical Training Instructor
AMIkids
06.2024 - Current
Master of Arts - Criminal Justice
Grambling State University
08.2023 - 08.2025
Police Officer
Southern University Shreveport
08.2021 - 11.2023
Juvenile Detention Officer
Caddo parish juvenile detention center
03.2020 - 11.2023
Bachelor of Arts - Criminal Justice
Wiley College
08.2019 - 12.2021
Customer Service Team Leader
DTE Energy
02.2018 - 10.2022
Associate of Arts - Criminal Justice
Southern University At Shreveport
09.2017 - 08.2019
Team Leader
Walmart
07.2016 - 04.2020
High School Diploma -
Southwood High School
08.2014 - 08.2017
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