Summary
Overview
Work History
Education
Skills
Timeline
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Tre'veonna Rose

Fort Worth,TX

Summary

Proactive Customer Service Representative and Compliance Specialist with a strong background in resolving disputes, maintaining regulatory documentation, and ensuring customer satisfaction. Key skills include conflict resolution, CRM, documentation, and call center operations. Strengths in problem-solving and customer relations, bringing a reliable and efficient approach to all tasks.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

HiOperator
01.2024 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.

Compliance Specialist

Bron Inc
03.2023 - 11.2023
  • Implemented robust record-keeping systems that ensured accurate documentation was maintained according to regulatory requirements at all times.
  • Served as a point of contact for employees seeking guidance on compliance matters, instilling confidence in the organization''s commitment to regulatory adherence.
  • Assisted in the preparation of regular reports for senior management, detailing compliance activities and progress towards established goals.

Housekeeper

Ut Southwestern Medical Center
02.2022 - 10.2022
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.

Education

High School Diploma -

Texas A&M University- Texarkana
Texarkana, TX

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Customer Relations
  • Problem Resolution
  • Call center experience
  • Computer Proficiency
  • Conflict Resolution
  • Money handling abilities
  • Complaint Handling
  • Microsoft Excel
  • Complaint resolution
  • Payment Processing
  • Customer satisfaction measurement
  • Professional telephone demeanor
  • Call Center Operations
  • Follow-up skills
  • Product Knowledge
  • Documentation
  • Data Collection
  • Customer Relationship Management (CRM)
  • Prioritization
  • Clerical Support
  • De-Escalation Techniques
  • Technical Support
  • Live chat support
  • Customer Education
  • Product Sales

Timeline

Customer Service Representative

HiOperator
01.2024 - Current

Compliance Specialist

Bron Inc
03.2023 - 11.2023

Housekeeper

Ut Southwestern Medical Center
02.2022 - 10.2022

High School Diploma -

Texas A&M University- Texarkana

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Tre'veonna Rose