Trever Hansen
Customer Service Specialist
West Jordan,UT
Summary
Throughout my career, I have consistently delivered exceptional customer service and operational efficiency across roles at Wayfair, Comfort Suites, and Teleperformance. Skilled in managing complex issues, building strong customer relationships, and exceeding performance metrics. Proven ability to resolve problems and enhance customer satisfaction through effective communication and proactive teamwork.
Overview
18
18
years of professional experience
27
27
years of post-secondary education
Work History
Service Specialist
Wayfair
09.2017 - Current
- Managed complex issues with replacement part orders as a Replacement Parts Specialist at Wayfair.
- Served as a liaison between customers and suppliers to resolve issues such as identifying correct parts, shipment problems, and supplier cancellations.
- Ensured timely resolutions through effective communication via phone and email.
- Built strong customer relationships and used empathy to de-escalate situations.
- Collaborated across teams to improve customer satisfaction and operational efficiency.
- Consistently met performance metrics and contributed to process improvements.
- Embodied a proactive and customer-focused approach in daily responsibilities.
Front Desk Manager
Comfort Suites Inn
02.2015 - 09.2017
- Oversee all aspects of front desk operations to ensure exceptional guest experiences.
- Lead a team in providing efficient check-in/check-out services and managing reservations.
- Respond promptly to guest inquiries and requests, maintaining high standards of guest service.
- Resolve any issues or concerns with professionalism and courtesy.
- Collaborate with other departments to coordinate guest services and uphold hotel policies and procedures.
- Oversee training and development of front desk staff to ensure consistent service reflecting Comfort Suites hospitality standards.
- Create a welcoming environment where guests feel valued and comfortable throughout their stay.
Chat Support Representative
Teleperformance
06.2006 - 02.2015
- Reduced escalations to higher-level support teams by successfully addressing customers'' issues at the first point of contact.
- Resolved technical issues for customers by utilizing comprehensive knowledge of company products and services.
- Enhanced customer satisfaction by providing timely and accurate responses to inquiries through chat support.
- Exceeded established KPIs related to response time, resolution rate, and overall quality scores in chat support metrics.
Education
High School Diploma -
Fremont High
Plain City, UT 05.2001 - 01.2028
Skills
Client Retention Strategies
Call center experience
Microsoft Excel
Customer Service
Problem-solving abilities
Product Knowledge
Computer Proficiency
Client Relations
Live chat support
Product Sales
Timeline
Service Specialist
Wayfair
09.2017 - Current
Front Desk Manager
Comfort Suites Inn
02.2015 - 09.2017
Chat Support Representative
Teleperformance
06.2006 - 02.2015
High School Diploma -
Fremont High
05.2001 - 01.2028
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