Trever Joy

• Produce weekly training plans for 12 team members aligned with sales metrics, policies and product knowledge.
• Meet daily and weekly goals/expectations with inventory accuracy and merchandising tasks sent out from Corporate.
• Enhance departmental communication by coordinating with 8 other departments and 3 store GMs.
• Analyze sales forecasts and yearly comparable sales through strategic marketing and merchandising planning along with merchandising analyst input.
• Maintain excellent customer service by delivering responsive service and proactive sales support both via email, phone and in-store interaction.
• Facilitate effective vendor relations by coordinating communication of store and guest needs to over 20 vendors and sales representatives.
• Produce a three-week schedule for 12 team members every week.

• Enhanced team effectiveness by training 12 members in interpersonal skills for constant improved collaboration.
• Managed daily down stocking and shelf merchandising for over 1000 products, ensuring optimal store presentation.
• Increased sales by managing all promotions and endcaps based on seasonal needs and corporate analyst guidelines.
• Increased product accuracy by inventorying 500-600 SKU's a month.

• Shadowed under 6 department managers for 2 weeks each.
• Achieved program advancement by meeting 100% of daily and weekly test metrics.
• Trained to handle money and operational paperwork of the Front-end of the store.
• Trained with supply operations of the receiving end and how to stock and store it accordingly.
• Trained how to deliver online sales through order pickup and delivery services.

• Reduced supplier payment delays by optimizing payment workflow.
• Selected individuals for hiring and firing and training.
• Ensured daily quality testing of food and apply LEAN system to decrease waste while maintaining efficiency of speed of service.
• Reviewed monthly P&L statements with other managers to reduce food and labor costs and develop strategies to increase monthly revenue.
• Supported store operations effectively by meeting daily needs of 2 departments.
• Managed a team of over 120 team members.

- Coordinate networking and community outreach to ensure sustainable support and funding of ongoing programs.

- Managed programs that give troubled kids and juveniles the opportunity and environment to resist their maladaptive behaviors and build their individual skills and talents.

- Recruited volunteers from the community and University and helped them build basic leadership skills.

- Handled all office and administrative duties through spreadsheets, MS office and Excel.

- Wrote grants to fund ongoing programs and to enlarge the scope of work of the overarching foundation's mission.