Tre’Verius Hughes
Buckeye,USA
Summary
Administrative professional skilled in office management, scheduling, and communication. Adaptable team player known for reliability, efficiency, and supporting executives to achieve organizational goals.
Overview
10
10
years of professional experience
Work History
Administrative Assistant / HEDIS Coordinator
Wollberg Michelson
Buckeye, AZ
11.2023 - Current
- Manage medical data using Inovalon QSHR software with precision.
- Collaborate with leads and record reviewers to support caseload efficiency.
- Facilitate communication with Blueshield of CA medical records team to achieve project goals.
Customer Care Representative
TriWest Healthcare Alliance
Phoenix, AZ
01.2023 - 08.2024
- Assisted Veterans with medical and behavioral health care authorizations through the Community Care Network.
- Responded to inbound calls and SMS chats, resolving eligibility discrepancies through detailed research.
- Coordinated communication with providers and patients to ensure quality care.
Customer Service Representative
ReedGroup
Westminster, CO
12.2020 - 06.2022
- Managed leave of absence and short-term disability claims with accuracy and empathy.
- Ensured regulatory compliance while supporting clients through multiple service channels.
- Developed subject matter expertise in disability/leave management processes.
Sr. Collections Specialist
Target Financial
Tempe, AZ
11.2019 - 12.2020
- Negotiated payment arrangements and resolved account discrepancies.
- Verified billing accuracy to maintain customer satisfaction.
- Applied problem-solving strategies to improve client experiences.
Customer Care Specialist
Shamrock Foods Company
Phoenix, AZ
12.2018 - 11.2019
- Managed customer orders and verified accuracy of transactions.
- Resolved order issues through proactive communication and coordination.
- Prepared reports and analyzed customer data to support service improvements.
Quality Assurance Analyst / Quality Auditor
Community Bridges Inc.
Mesa, AZ
04.2015 - 01.2017
- Prepared and maintained clinical and demographic data.
- Supported physicians and providers with accurate documentation.
- Ensured compliance in patient medical records and reporting.
Education
Business Administration and Management -
Ashford University
San Diego, CASkills
- Data management
- Claims processing
- Experienced with Microsoft Office applications
- Compliance management
- Team collaboration
- Strategic issue resolution
- Customer relationship management
Timeline
Administrative Assistant / HEDIS Coordinator
Wollberg Michelson
11.2023 - Current
Customer Care Representative
TriWest Healthcare Alliance
01.2023 - 08.2024
Customer Service Representative
ReedGroup
12.2020 - 06.2022
Sr. Collections Specialist
Target Financial
11.2019 - 12.2020
Customer Care Specialist
Shamrock Foods Company
12.2018 - 11.2019
Quality Assurance Analyst / Quality Auditor
Community Bridges Inc.
04.2015 - 01.2017
Business Administration and Management -
Ashford University
Similar Profiles
Berneice RodriguezBerneice Rodriguez
Medical Records Coordinator at Wollborg Michelson/ Blue Shield of CaliforniaMedical Records Coordinator at Wollborg Michelson/ Blue Shield of California
Kate VespaKate Vespa
Property Manager at Michelson Realty Company LLCProperty Manager at Michelson Realty Company LLC
NATASHA BUINATASHA BUI
Medical Claims Analyst at Wollborg MichelsonMedical Claims Analyst at Wollborg Michelson
ANGELA O. NZEANGELA O. NZE
Nurse at ARIZONA STATE HOSPITAL-ASHNurse at ARIZONA STATE HOSPITAL-ASH
JAMES WATTSJAMES WATTS
Executive Admissions Rep II (Remote) at Brookline College/UnitekExecutive Admissions Rep II (Remote) at Brookline College/Unitek