Trevecia Dobbs

• Managed a dynamic operational team to facilitate process and production demands for onboarding carriers onto the Uber Freight app, optimizing service delivery.

• Implemented systematic refinements to enhance onboarding, carrier activations, and operational procedures, resulting in increased efficiency and streamlined workflows.

• Provided training and mentorship to staff, fostering an environment of continual learning and motivation to maximize team productivity and individual performance. • Collaborated effectively with internal stakeholders on various projects aimed at improving our onboarding flow, significantly impacting customer satisfaction and operational productivity.

• Skillfully coordinated and managed crucial projects, adeptly identifying and analyzing potential issues to prevent setbacks and maintain project timelines.

• Diligently tracked and reported pertinent metrics such as team performance metrics, SLA, KPI's, ensuring compliance with updated SOP's and driving business objectives.

• Oversaw the activation of over 100 carriers daily onto the Uber Freight platform, showcasing my ability to handle high volume tasks efficiently.

• Identified and executed strategies to enhance Key Operating Ratios (KORs), highlighting my results-driven approach.

• As a Dedicated Team Trainer for the Funnel Ops department, trained new and transitioning employees, reinforcing my leadership and coaching skills.

• Founding member of the expansion team responsible for launching Canadian and drop-trailer onboarding programs, demonstrating my strategic planning and implementation abilities.

• Collaborated cross-functionally to align communication and problem-solving for all sales departments, emphasizing my teamwork and coordination capabilities.

• Collaborated with customer service to resolve incidents and provide efficient inventory management and saving costs.
• Performed regular maintenance ensuring safe & reliable bicycles were available to customers.

• Orchestrated daily work schedules, managed and monitored routes and deadlines, ensuring 95% on-time local deliveries for 22 drivers.
• Identified and communicated system outages quickly and effectively while monitoring locations to sustain seamless operations throughout.
• Established benchmarks for the drivers to achieve maximum efficiency and created communications plans to track and achieve targets.

• Oversaw pricing, tracking, coordinating, and billing for import and export cargo.

• Collaborated with Shippers, Truckers, Steamship lines, and overseas offices to export 15-20 shipments daily.
• Prepared quotes for customers and overseas agents.
• Resolved all billing and shipping discrepancies.