Summary
Overview
Work History
Education
Skills
References
Timeline
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Trevor Haggard

Austin,TX

Summary

Dynamic hospitality professional with extensive experience at First Light Books, excelling in staff training and customer engagement. Proven ability to enhance team efficiency and foster community relationships. Skilled in POS system management and conflict resolution, consistently delivering exceptional service and surpassing sales goals in fast-paced environments.

Overview

6
6
years of professional experience

Work History

Cafe Manager/ Bookseller

First Light Books
Austin, Texas
10.2023 - Current
  • Trained and mentored staff in customer service, beverage preparation, and closing duties.
  • Assisted with two to three special events weekly, ensuring seamless execution.
  • Cultivated strong relationships with bookstore members to enhance community engagement.
  • Managed inventory and ordered supplies to sustain optimal stock levels.
  • Enhanced collaboration with bookstore staff through cross-training in bookselling.

Lead Bartender/Counter Server/Barista

Dish Society
Austin, TX
11.2023 - 07.2024
  • Participated in opening team for first Austin location, working every soft opening and ensuring readiness for grand opening.
  • Trained new employees on bar and service duties, enhancing team efficiency.
  • Recommended food and drinks to patrons based on preference, pairings, and special promotions.
  • Exhibited flexibility on bar by floating to counter service, bussing tables, and expediting orders when needed.
  • Trained entire opening team in barista procedures and techniques while delivering essential coffee knowledge.

Server/Bartender/Barista

Epicerie Cafe & Grocery
Austin, TX
09.2022 - 09.2023
  • Maintained extensive knowledge of a limited menu that changed daily.
  • Delivered exceptional service in intimate environment while primarily overseeing preparation of coffee and bar drinks.
  • Upheld customer retention by developing meaningful relationships with regulars.
  • Assisted in training new servers on menu items and service protocols.

Server

Chuy's Tex-Mex
Fayetteville, Arkansas
02.2022 - 09.2022
  • Delivered outstanding customer service in one of the top 3 busiest locations nationwide.
  • Managed main dining and patio service while performing expo and food-running duties.
  • Maintained comprehensive knowledge of point-of-sales systems and menu offerings.
  • Effectively managed six or more tables, ensuring cleanliness and guest satisfaction.
  • Surpassed weekly sales goals through exceptional service and upselling techniques.

Barista

Starbucks
02.2020 - 11.2021
  • Delivered efficient, friendly service in fast-paced environments with heavy customer traffic.
  • Acquired comprehensive knowledge of all menu items to enhance guest experience.
  • Prepared and served espresso drinks, blended coffees, teas, and seasonal menu items.
  • Demonstrated versatility by providing support at understaffed locations

Education

Associate - Interdisciplinary Studies

Liberty University Online
03-2020

Skills

  • Hospitality
  • Staff training
  • POS system management
  • Food and drink handling
  • Multitasking
  • Conflict resolution
  • Effective communication
  • Attention to detail

References

References available upon request.

Timeline

Lead Bartender/Counter Server/Barista

Dish Society
11.2023 - 07.2024

Cafe Manager/ Bookseller

First Light Books
10.2023 - Current

Server/Bartender/Barista

Epicerie Cafe & Grocery
09.2022 - 09.2023

Server

Chuy's Tex-Mex
02.2022 - 09.2022

Barista

Starbucks
02.2020 - 11.2021

Associate - Interdisciplinary Studies

Liberty University Online

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