Summary
Overview
Work History
Education
Skills
Timeline
Generic

Trevia Tucker

Fayetteville,AR

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

13
13
years of professional experience

Work History

Lead Teacher

Cadence Academy

Assistant to the Property Manager

Canyon View Properties
01.2023 - Current
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Maintained original leases and renewal documents in digital and hardcopy format for property management office.
  • Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
  • Introduced prospective tenants to types of units available and performed tours of premises.
  • Managed phone and email correspondence and handled incoming and outgoing mail and emails.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Manage over 100 phone calls and emails per day.

Schedule Coordinator Manager

Today's Loving Care
02.2021 - 01.2023
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Improved marketing to attract new customers and promote business.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry clients.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Billed Medicaid and on call 24 hours.

Lead Phlebotomy Technician

Grifols Biomat
08.2021 - 03.2022
  • Supervised employees at multiple sites and reporting locations to maintain consistent practices across company.
  • Developed and implemented training processes to achieve high quality of care for patients.
  • Notified management of compliance and workplace safety issues from department and recommended simple solutions.
  • Performed tasks as member of line staff to reduce wait time.
  • Monitored customer service and supported staff in resolving patient concerns to maximize workflows.
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
  • Used personal protective equipment correctly to protect coworkers and patients.
  • Stocked phlebotomy cart or carrier with appropriate supplies.
  • Completed proper sanitation and cleaning of equipment and work areas between patients.
  • Centrifuged blood samples as outlined in clinical protocols.
  • Assembled tourniquets, needles, and blood collection devices to prepare work trays.
  • Packaged and shipped specimens to central lab daily.
  • Worked within $4,500 department budget to provide personal protective equipment and testing supplies needed to safely collect and analyze samples for phlebotomy clinic

Customer Service Representative

Wal Mart Call Center
02.2020 - 05.2020
    • Handled customer inquiries and suggestions courteously and professionally.
    • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
    • Answered constant flow of customer calls with minimal wait times.
    • Answered customer telephone calls promptly to avoid on-hold wait times.
    • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
    • Offered advice and assistance to customers, paying attention to special needs or wants.
    • Responded to customer requests for products, services, and company information.
    • Participated in team meetings and training sessions to stay informed about product updates and changes.
    • Provided primary customer support to internal and external customers.
    • Utilized customer service software to manage interactions and track customer satisfaction.
    • Tracked customer service cases and updated service software with customer information.

Schedule Coordinator

Superior Senior Care
01.2018 - 01.2020
  • Set schedules for thirty plus staff by planning and designating shifts and hours.
  • Developed scheduling for certain tasks so that goods will be available when needed.
  • Updated management and clients on progress of production.
  • Maintained accurate records and handled purchase orders.
  • Met production goals and formed action plan to constantly raise bar to higher standards.

Front End Supervisor

Whole Foods Market Inc
01.2011 - 05.2015
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Monitored cash drawers in checkout stations to verify adequate cash supply.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Maintained transaction security by verifying payment cards against identification.
  • Created employee schedules to align coverage with forecasted demands.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
  • Monitored cash drawers in [Number] checkout stations to verify adequate cash supply

Education

Certificate - Phlebotomy

Petra Allied Health
Springdale, AR
09.2017

High School Diploma -

Watson Chapel High School
Pine Bluff, AR
05.2008

Skills

  • Critical Thinker
  • Organized
  • CPR Certified
  • Real Page and Blue Moon Expert

Timeline

Assistant to the Property Manager

Canyon View Properties
01.2023 - Current

Lead Phlebotomy Technician

Grifols Biomat
08.2021 - 03.2022

Schedule Coordinator Manager

Today's Loving Care
02.2021 - 01.2023

Customer Service Representative

Wal Mart Call Center
02.2020 - 05.2020

Schedule Coordinator

Superior Senior Care
01.2018 - 01.2020

Front End Supervisor

Whole Foods Market Inc
01.2011 - 05.2015

Lead Teacher

Cadence Academy

Certificate - Phlebotomy

Petra Allied Health

High School Diploma -

Watson Chapel High School

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Trevia Tucker