Trevias Curtis
Rex,GA
Summary
Dynamic professional with extensive experience at State Farm Insurance Inc., excelling in complaint processing and customer service. Proven ability to enhance decision-making through comprehensive research and documentation. Skilled in utilizing Adobe Reader for efficient record management while demonstrating empathy to resolve sensitive issues effectively. Committed to driving high customer satisfaction and operational excellence.
Overview
12
12
years of professional experience
Work History
Regulatory Complaint Administration Team (RCAT)
State Farm Insurance Inc
Dunwoody, Georgia
07.2024 - Current
- Coordinated enterprise-wide complaint processing and routing to ensure timely and accurate responses.
- Monitored complaints to maintain adherence to internal and regulatory standards.
- Responded formally to customer complaints both verbally and in writing, ensuring potential brand issues were addressed effectively.
- Created and maintained comprehensive records for enterprise-level complaints, ensuring accurate documentation and efficient resolution.
- Provided knowledge-based influence on internal teams, enhancing decision-making processes.
- Supported leadership in identifying solutions through comprehensive research and resolution strategies.
- Provided exceptional customer service and demonstrated empathy to effectively resolve sensitive customer complaints.
Fire Team Managed (Fire Claims)
State Farm Insurance Inc
Dunwoody, Georgia
04.2022 - 07.2024
- Completed day-to-day duties accurately and efficiently, working with customers, answering questions concerning their homeowner insurance.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Maintained updated knowledge through continuing education and advanced training.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Utilized various software and tools to streamline processes and optimize performance.
Underwriting Service Assistant (USA)
State Farm Insurance Inc
Dunwoody, Georgia
10.2015 - 12.2022
- Processed underwriting applications for various insurance policies.
- Reviewed policy documents for accuracy and completeness.
- Assisted underwriters with risk assessment and evaluation tasks.
- Communicated with agents to gather necessary information for underwriting decisions.
- Utilized underwriting software to input data and track application status.
- Coordinated with team members to ensure timely processing of requests.
- Responded to inquiries regarding policy details and underwriting procedures.
- Generated reports summarizing findings from reviews of customer information for management review.
- Collaborated with colleagues to develop solutions that could be implemented to improve processes related to underwriting services.
Initial Loss Reporting Associate (ILR)
State Farm Insurance Inc
Dunwoody, Georgia
07.2013 - 10.2015
- Processed initial loss reports for accurate documentation and timely handling.
- Collaborated with claims adjusters to gather necessary information and evidence.
- Utilized company software to track and manage loss reporting workflows.
- Assisted clients in understanding the loss reporting process and requirements.
- Maintained up-to-date knowledge of insurance policies and regulatory changes.
- Supported training initiatives for new associates on reporting procedures and systems.
- Communicated with clients via telephone, email or fax to obtain additional information regarding losses.
- Created, maintained and updated client files to ensure accuracy in information.
- Performed initial loss reporting and data entry of claims into the system.
Education
Associate of Applied Science - Pharmacy Technician
Atlanta Technical College
Atlanta, GA06-2010
BBA - Business Administration And Management
Georgia State University
Atlanta, GA05-1999
High School Diploma -
Southside Comprehensive High
Atlanta, GA06-1995
Skills
- Acrobat X or Adobe Reader X
- Regulatory compliance
- Underwriting assessment
- Data management
- Insurance documentation
- Customer relationship management
- Problem resolution
- Team collaboration
- Effective communication
- Detailed record keeping
- Critical thinking
- Research skills
- Decision-making
- Problem-solving
- Research
- Organizational skills
- Quality assurance
- Active listening
- Task prioritization
- Relationship building
- Team building
- Complaint processing
Affiliations
I am a tenured volunteer for the Boys & Girls Club and the homeless shelter in downtown Atlanta. I have assisted with recreational activities and acted as a mentor to the youth. I serve meals, prepare toiletry bags, process donations, and assist with job placements for a disadvantaged population.
Volunteering on my team (Teamwork)
I have served as the Wellness Ambassador for my team with State Farm by informing my team of the various wellness programs the company provides. I help them stay informed on healthy living initiatives and provide resources for mental wellness as well.
Timeline
Regulatory Complaint Administration Team (RCAT)
State Farm Insurance Inc
07.2024 - Current
Fire Team Managed (Fire Claims)
State Farm Insurance Inc
04.2022 - 07.2024
Underwriting Service Assistant (USA)
State Farm Insurance Inc
10.2015 - 12.2022
Initial Loss Reporting Associate (ILR)
State Farm Insurance Inc
07.2013 - 10.2015
Associate of Applied Science - Pharmacy Technician
Atlanta Technical College
BBA - Business Administration And Management
Georgia State University
High School Diploma -
Southside Comprehensive High