Trevicia Moore
Miami,FL
Summary
Store Manager with over 10+ years of experience who promotes consistent and positive customer experiences through proactive management of team development and morale as well as store operations. Skillful monitoring for processes to meet changing demands, increase efficiency and boost revenue. Focused and enthusiastic demeanor with strong background building successful teams. Proven track record for creating positive working and shopping environments. Exceptional leadership for sales, customer service, visual merchandising and inventory control. Customer-oriented store manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant and general store managers.
Overview
14
14
years of professional experience
Work History
Store Manager
AG Adriano Goldschmied
Aventura, FL
08.2010 - Current
- Recruited and hired individuals demonstrating passion, dedication and added value to team.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels.
- Maintained retail store presentation by overseeing Visual Merchandising directives.
- Closely monitored customer behavior and purchasing preferences, offering constructive guidance to bolster services.
- Encouraged professional growth and talent development in associates to increase performance in all areas.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Achieved or exceeded business plans on consistent basis by engaging employees in key processes. Exceeded 2023 yearly plan by +13%. Increased Volume from #3 company wide to #1 company wide.
- Maintained highest KPI's company wide 9 years in a row (highest UPT, ADS and Shrink results).
Education
Associate of Science -
Miami Dade College
Miami, FL05.2009
Skills
- Customer relations Retention
- Elevated Customer Service Standards
- Business Development
- Strategic Planning
- Merchandising
- Customer retention
- Staff training and development
- Team-oriented
- Customer Service Management
Affiliations
- Top shrink company wide 2022-2023
Timeline
Store Manager
AG Adriano Goldschmied
08.2010 - Current
Associate of Science -
Miami Dade College
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