Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Timeline
AdministrativeAssistant

Trevilyn Jackson

Lithonia,GA

Summary

Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Innovative and goal-oriented Management professional committed to optimal goals for the agency. Dedicated team player skilled at mediation and conflict resolution. Drives company growth through training and leadship

Overview

35
35
years of professional experience

Work History

MANAGER, CUSTOMER SERVICE

United States Post Office
07.2022 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.

MANANGER, CUSTOMER SERVICE

United States Post Office
04.2018 - 07.2022
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Onboarded new employees with training and new hire documentation.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
  • Improved safety procedures to create safe working conditions for workers.
  • Labor Relation meet the union officials to resolve grievances.
  • Prepared supervisors for arbitrations and meeting with union officials at Informal meeting and advised other managers on labor related cases.

Custodian

United States Post Office
01.1997 - 08.2008
  • Emptied trash cans and recycling bins to keep building clean and free of germs.
  • Replaced and refilled paper towel and toilet paper dispensers for users convenience.
  • Kept building spaces premises clean inside and outside.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift.
  • Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.

Sailor

US Navy
07.1988 - 09.1997
  • Complied with uniform regulations and standards of conduct established company.
  • Completed routine cleaning and sanitization of vessel and equipment.
  • Communicated instructions for tasks clearly and concisely to promote comprehension.
  • Inspected and tested fire fighting and lifesaving equipment stored on vessels.
  • Participated in [Number] yearly vessel deployments and essential missions.
  • Assisted vessel leadership in developing drills and procedures for on-board emergencies and implementing training procedures for crew members.

Education

High School Diploma -

Hialeah High School
Hialeah, FL
06.1988

Skills

  • Organizational Skills
  • [Type] Software Proficiency
  • Decision-Making
  • Networking
  • Calm Under Pressure
  • Troubleshooting
  • Quality Assurance
  • Data Management
  • Supervision and Leadership
  • Organization
  • Customer Relations
  • Problem Resolution
  • Analytical and Critical Thinking
  • Friendly, Positive Attitude

Accomplishments

  • Supervised team of 85 staff members.
  • Achieved positive results by completing labor training with accuracy and efficiency.
  • Documented and resolved grievance issues which led to no-cost to the agency.

Affiliations

National Association of Postal Supervisors(NAPS)

  • Toastmasters

Timeline

MANAGER, CUSTOMER SERVICE

United States Post Office
07.2022 - Current

MANANGER, CUSTOMER SERVICE

United States Post Office
04.2018 - 07.2022

Custodian

United States Post Office
01.1997 - 08.2008

Sailor

US Navy
07.1988 - 09.1997

High School Diploma -

Hialeah High School

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Trevilyn Jackson