Trevin Franklin
Draper,UT
Summary
Dynamic and results-oriented professional with a diverse background, including a pivotal role at the US Army National Guard. Excelled in customer relations and expert problem-solving, demonstrating a strong commitment to quality assurance and attention to detail. Proven track record of enhancing efficiency and achieving high client satisfaction across various industries.
Overview
7
7
years of professional experience
Work History
Signal Operational Support Specialist (25U)
US Army National Guard
09.2023 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Organized and detail-oriented with a strong work ethic.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Flooring Contractor
Upgrade Installation and Design
03.2020 - 10.2023
- Coordinated with suppliers to ensure timely delivery of materials, thus reducing downtime between installation phases.
- Collaborated with architects and designers to develop creative flooring solutions that met aesthetic goals while adhering to budget constraints.
- Implemented cost-effective measures such as recycling leftover materials from previous jobs for use on smaller scale projects whenever possible.
- Achieved seamless transitions between different flooring types by meticulously planning layouts and matching materials based on color, texture, and style preferences.
- Enhanced client satisfaction with timely completion of flooring projects, adhering to strict deadlines and schedules.
- Resolved any customer concerns or complaints promptly, resulting in high levels of client satisfaction and repeat business referrals.
- Provided comprehensive training to new team members on best practices for various types of flooring installations.
- Conducted post-installation site visits to assess the durability of installed floors over time, allowing for improved recommendations to future clients.
- Installed hardwood, laminate and vinyl flooring for multiple residential and commercial clients.
- Utilized saws, nail guns and routers to safely complete flooring installation projects.
- Spread adhesive cement over floor to prevent board joint wearing.
- Operated sit-down forklift to unload and load carpet rolls and flooring skids into work vans.
Server
Chili's Bar and Grill
05.2018 - 02.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Production Runner
Associated Foods Distribution Center
05.2018 - 04.2019
- Enhanced production efficiency by streamlining workflows and optimizing processes.
- Supported timely project completion through effective coordination with cross-functional teams.
- Maintained strong relationships with vendors and suppliers, ensuring timely delivery of quality goods at competitive prices.
- Provided assistance in various stages of the production process, contributing to successful project execution.
Window Cleaner
Zack's Glass Cleaning
02.2017 - 05.2018
- Enhanced company reputation through meticulous attention to detail and excellent customer service.
- Cleaned interior and exterior of commercial and residential windows using industry-standard techniques, chemicals and equipment.
- Ensured timely project completion by working efficiently under various weather conditions without sacrificing quality or safety standards.
- Increased efficiency with proper use of squeegees, ladders, scaffolding, and other specialized equipment.
- Exhibited professionalism when interacting with clients, promptly addressing concerns and answering questions about the cleaning process.
- Maintained quality workmanship for residential clients by carefully handling screens, sills, and frames during cleaning processes.
- Leveraged ladders, poles, aerial lift equipment and suspended platforms to clean windows and gutters.
- Assisted with special facility events by preparing rooms, installing decorations, and transporting supplies.
Education
Paratrooper Wings - Military
Airborne School
Fort Moore, GA07.2024
Signal Operations Specialist 25U - Military Technologies
Fort Eisenhower
Augusta, GA06.2024
No Degree - Criminal Science
Weber State University
Ogden, UTNo Degree - Criminal Justice
Snow College
Ephraim, UTHigh School Diploma -
Roy High School
Roy, UT05.2016
Skills
- Customer Relations
- Expert Problem Solving
- Documentation Management
- Quality Assurance
- Technical communication
- Emergency Response
- Self Motivation
- Attention to Detail
Accomplishments
I currently hold a secret clearance.
Completed Basic Training for the U.S. Army.
Graduated from the world's largest Signal Corps school with a certification in Signal Support Specialist.
I pursued further training at the US Army Airborne School and successfully earned my paratrooper wings upon graduation.
Timeline
Signal Operational Support Specialist (25U)
US Army National Guard
09.2023 - Current
Flooring Contractor
Upgrade Installation and Design
03.2020 - 10.2023
Server
Chili's Bar and Grill
05.2018 - 02.2020
Production Runner
Associated Foods Distribution Center
05.2018 - 04.2019
Window Cleaner
Zack's Glass Cleaning
02.2017 - 05.2018
Paratrooper Wings - Military
Airborne School
Signal Operations Specialist 25U - Military Technologies
Fort Eisenhower
No Degree - Criminal Science
Weber State University
No Degree - Criminal Justice
Snow College
High School Diploma -
Roy High School
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