Trevin Patchadlo
Crosby
Summary
Dynamic and results-oriented professional with extensive experience at Crunch Fitness, excelling in member correspondence and complaint resolution. Skilled in enhancing customer satisfaction and loyalty through effective education on account and service issues. Demonstrated ability to maintain a professional reputation through prompt, courteous service, showcasing exceptional communication and problem-solving skills. Achieved significant improvements in membership renewals.
Overview
1
1
year of professional experience
Work History
Member Service Representative
Crunch Fitness
02.2025 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
- Verified customer identification and documentation for compliant transactions.
- Assisted members with account management, including updating personal information and setting up automated payments.
Member Service Representative
Crunch Fitness
09.2024 - 11.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.
- Assisted with cleaning gym equipment and checking everything.
- Handled complaints with prompt, courteous service to uphold professional reputation.
Education
High School Diploma -
Liberty University
05-2024
Skills
- Member correspondence
- Membership renewals
- Complaint handling
- Client education
- Customer service
- Financial transactions
- Customer support
- Call center experience
Body Building, Building Model kit's, Spending time with my family and partner.
19 and trying to one day get on stage as a Body Builder, I build Model Kit's as a little side hobby for time to relax. I spend most of my time outside of work in the gym or with my family, I enjoy having a relaxed talk with friends and family.
Hobbies and Interests
I love the Gym and previously working at a different crunch, I love to see how a gym can excel and change over the time being while I also workout there as well.
Timeline
Member Service Representative
Crunch Fitness
02.2025 - Current
Member Service Representative
Crunch Fitness
09.2024 - 11.2024
High School Diploma -
Liberty University
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