Karen Stone
Las Vegas,NV
Summary
Federal government employee with 20+ years of experience in both medical and law enforcement agencies. Medical positions included Secretary, Medical Transcriptionist, Medical Records Technician and Advanced Medical Support Assistant in both clinical and hospital settings. Law enforcement positions included Security Officer, Transportation Security Administration; Communications Dispatch Officer, U.S. Customs and Border Protection; and Operations Assistant, Federal Air Marshal Field Office.
Experienced with administrative support in medical settings, ensuring smooth patient interactions and efficient operations. Utilizes strong organizational skills and attention to detail to manage healthcare processes effectively. Knowledge of electronic health records, appointment scheduling, and patient communication to enhance service quality.
Overview
17
17
years of professional experience
Work History
Advanced Medical Support Assistant
Department of Veterans Affairs
05.2004 - 01.2021
- Routinely communicated with specialty care clinical staff, administrative personnel and superiors to provide care for a variety of specialty clinics in a high-volume medical facility. Used advanced interpersonal skills when answering incoming telephone calls, coordinating care needs, scheduling appointments, medication refills/renewals and referring calls to appropriate clinical or administrative staff. Used computerized programs and databases to enter, modify, and retrieve sensitive information into or from electronic medical records and scheduling systems. Experience assembling patient charts, reviewing outgoing correspondence by proofreading for completeness, correctness, and consistency. Insured patient confidentiality with written and verbal information per HIPPA requirements. Adhered to all agency policies and procedures.
Education
San Antonio College
Skills
- Strong interpersonal skills
- Customer Service
- Computer Proficient Microsoft Office, VA systems and Computer Aided Dispatch
- Medical Records Management
- Multi-line Phone System
- Team-player who can also work independently
- Project Management
- Presentation and Public Speaking
- HIPAA compliance
- Medical billing experience
- Patient communication
- Medical terminology
- Patient scheduling
- Data entry proficiency
- Medical office procedures
Timeline
Advanced Medical Support Assistant
Department of Veterans Affairs
05.2004 - 01.2021
San Antonio College
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