Ashia Russell
Ellenwood,GA
Summary
Highly skilled Business Office Manager with background in overseeing operational efficiencies, managing staff and ensuring smooth-running office environments. Strengths include strategic planning, budgeting, project management and team leadership. Previous roles have resulted in improved productivity, streamlined processes and cost reductions. Demonstrates strong communication skills combined with ability to handle multiple tasks simultaneously.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Business Office Manager
A One Auto Gallery
Decatur, GA
10.2019 - Current
- Reviewed titles and documents for accuracy and compliance with state regulations.
- Processed title applications and transfers efficiently to ensure timely completion.
- Assisted customers in understanding title laws and procedures effectively.
- Resolved customer inquiries and issues, fostering positive relationships with clients.
- Processed invoices, purchase orders and other related paperwork required for business operations.
Bus Operator/Computer Data Entry Operator
MARTA
Atlanta, GA
02.2014 - 01.2023
- Operated transit buses on designated routes across the metropolitan area.
- Ensured passenger safety by following traffic regulations and company policies.
- Managed fare collection and ensured compliance with payment procedures.
- Performed pre-trip inspection and mechanical checks before scheduled run.
- Assisted in training new staff on data entry procedures and tools.
- Processed incoming documents and scanned materials into digital formats.
Independent Contractor
Global Transportation Services Inc.
Atlanta, GA
08.2009 - 02.2014
- Transported patients safely to and from medical appointments.
- Maintained cleanliness and organization of transport vehicles.
- Assisted medical staff in transferring patients between facilities.
- Adhered to safety protocols during patient handling and transportation.
Teller
Bank of America
Atlanta, GA
09.2005 - 03.2009
- Processed customer transactions efficiently and accurately.
- Provided excellent customer service to enhance client satisfaction.
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Adhered to bank policies and procedures for compliance and security.
Leasing Consultant
Atlanta Housing Authority
Atlanta, GA
03.2001 - 08.2005
- Assisted clients in completing rental applications and gathering required documentation.
- Responded to tenant inquiries regarding lease agreements and housing policies promptly.
- Prepared lease agreements, collected security deposits and rent payments from tenants.
- Conducted background checks on applicants and followed up with tenants on renewal notices.
Business Office Assistant
The Friendship Force
Atlanta, GA
06.1995 - 02.2001
- Processed invoices and maintained accurate financial records.
- Assisted in the preparation of monthly financial statements and reports.
- Streamlined transactions using automation systems to process payments and invoices.
- Coordinated with internal departments to resolve billing discrepancies.
- Managed office communications and correspondence for members and volunteers.
Education
Associate of Science - Sociology
Atlanta Metropolitan State College
Atlanta, GASkills
- Title review
- Compliance auditing
- Document processing
- Client communication
- Team leadership
- Customer service
- Business operations
- Financial recordkeeping
Certification
- Notary Public
- Loan Signing Agent
Timeline
Business Office Manager
A One Auto Gallery
10.2019 - Current
Bus Operator/Computer Data Entry Operator
MARTA
02.2014 - 01.2023
Independent Contractor
Global Transportation Services Inc.
08.2009 - 02.2014
Teller
Bank of America
09.2005 - 03.2009
Leasing Consultant
Atlanta Housing Authority
03.2001 - 08.2005
Business Office Assistant
The Friendship Force
06.1995 - 02.2001
Associate of Science - Sociology
Atlanta Metropolitan State College