Tre'Vione Tyler

• Managed and provided accurate reporting on portfolio of 100+ customer accounts
• Conduct detailed account research to resolve billing disputes, while documenting and communicating reasons for payment discrepancies with sales and appropriate parties
• Maintained excellent customer relations through timely and accurate communication on both internal and external questions while answering external requests for information
• Kept detailed notes, creating reminders and annotating follow-up within the financial resolution software
• Examined customer payment plans, payment history and credit lines to research and resolve delinquent accounts.
• Coordinated with other departments when necessary to resolve billing issues quickly and efficiently.
• Delivered weekly updates to management on the status of top customer account balances, detailing collection efforts taken, and proposed solution strategies

• Reviewed accounts with outstanding balances and proactively communicated with customers to discuss available resolution options.
• Developed rapport with customers to ensure satisfaction with resolution process.
• Researched accounts to identify and resolve unapplied cash on account items and customer short-pays, ensuring accurate and complete financial records.
• Approached each customer's situation with a fresh perspective to carefully assess and devise the most optimal and effective solution for their specific needs.
• Maintained composure, exhibited a high level of professionalism, and consistently delivered exceptional customer service during interactions, even when dealing with challenging individuals.
• Thoroughly documented all actions taken and customer interactions, ensuring comprehensive records for future reference and analysis.
• Utilized various computer applications such as Microsoft Office Suite, accounting software.

Achievements:

• Highest Resolver of UC Over 45 Days Fiscal Week's 30, 38, 41
• Resolved over $1.3 Million Dollars in Total Unapplied Cash Aged Past 45 Days
• Resolved over $9.9 Million Dollars in Total Unapplied Cash

• Processed cash receipts in multiple forms, such as checks, ACH, and wire transfers, accurately allocating them to the appropriate customer accounts.
• Performed precise posting and application of customer payments by diligently matching transactions to ensure accurate allocation to the respective customer accounts.
• Collaborated with sales teams and customers to effectively resolve payment discrepancies, ensuring a timely resolution for all parties involved.
• Facilitated the training of new hires, providing comprehensive guidance on corporate policies, procedures, and departmental workflow to ensure their seamless integration into the team.
• Proficiently processed invoiced payments and recorded relevant information in account databases to maintain accurate financial records.
• Collaborated closely with the team to ensure the achievement of daily/weekly productivity goals.

• Effectively processed incoming paperwork for the billing and accounts payables teams, ensuring timely and accurate handling of financial documentation.
• Thoroughly reviewed all documents for accuracy, meticulously ensuring they were fully completed to maintain data integrity and compliance standards.
• Initiated outbound calls and emails to both customers and sales teams in order to proactively address and resolve any paperwork-related issues, promoting smooth and efficient processes.
• Facilitated effective communication with sales teams and carriers to promptly address and resolve billing discrepancies, ensuring accurate and timely resolution for all parties involved.
• Proficiently handled incoming calls and skillfully connected callers to the appropriate teams, providing efficient and seamless communication within the organization.
• Effectively utilized systems to match and pair paperwork with the correct truckloads in our system, ensuring precision and accuracy in data management.

• Conducted comprehensive training sessions for workers in various in-stand operations, including food preparation, money handling, and cleaning roles, to ensure seamless and efficient functioning of the various food establishments.
• Maintained strict adherence to food receiving, storage, and preparation protocols to guarantee the preservation of ingredient and dish quality consistently.
• Provided guidance and support to trainees to enhance safety measures and optimize inventory waste management, aiming to meet pre-established business thresholds for smooth and efficient operations. \
• Assumed responsibility for overseeing all aspects of food preparation, production, and presentation, ensuring strict adherence to quality standards to deliver exceptional guest experiences.
• Effectively supervised a team of up to 50 associates in a High-Volume Food Service Location, fostering a positive and productive atmosphere to enhance both employee satisfaction and guest experience.

• Conducted comprehensive training sessions for workers in various roles, including food preparation, money handling, and cleaning, to ensure smooth and efficient restaurant operations.
• Oversaw food preparation, production and presentation according to quality standards.
• Effectively coached, mentored, and provided periodic supervision to a team of 10-25 seasonal employees in a food service setting, consistently maintaining a positive and productive atmosphere to enhance their overall employee experience.
• Conducted regular inspections of freezers and refrigerators before each shift, verifying temperature levels to ensure proper functionality and adherence to safety standards.
• Assumed a leadership role in instructing and guiding associates on cash handling procedures, ensuring that daily cash and card transactions were executed with precision and efficiency.
• Took charge of prepping and training associates on non-cash procedures, equipping them with the necessary skills and knowledge to perform their duties proficiently in handling transactions beyond cash payments.
• Provided valuable assistance to the Supervisor on duty, efficiently tackling any additional daily tasks as required to ensure smooth and effective operations.