Tre’Vione Tyler
Cincinnati,OH
Summary
Highly-motivated Accounts Receivables Analyst with desire to take on new challenges. Strong worth ethic, adaptable, and displays exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Great at multi-tasking with prior knowledge and experience in The Food Service Industry as well as Finance, Logistics, and Cash Operations. Shown to be a dedicated and innovative leader ready to enhance and maximize productivity while resolving any issue presented with integrity.
Overview
5
5
years of professional experience
Work History
Accounts Receivable Analyst
Total Quality Logistics Inc.
12.2023 - Current
- Managed and provided accurate reporting on portfolio of 100+ customer accounts
- Conduct detailed account research to resolve billing disputes, while documenting and communicating reasons for payment discrepancies with sales and appropriate parties
- Maintained excellent customer relations through timely and accurate communication on both internal and external questions while answering external requests for information
- Kept detailed notes, creating reminders and annotating follow-up within the financial resolution software
- Examined customer payment plans, payment history and credit lines to research and resolve delinquent accounts.
- Coordinated with other departments when necessary to resolve billing issues quickly and efficiently.
- Delivered weekly updates to management on the status of top customer account balances, detailing collection efforts taken, and proposed solution strategies
Assistant Store Manager
United Dairy Farmers
02.2024 - 04.2024
- Supervise associates by assigning tasks, coaching on guest experience, training staff, and assisting with hiring and disciplinary input.
- Manage store operations including ordering, inventory transfers, and administrative paperwork.
- Deliver exceptional guest service by maintaining store readiness and anticipating customer needs.
- Prepare frozen treats and beverages at DipSide station.
- Operate POS system and gas console, handling all transactions and payments accurately.
- Stock and rotate merchandise, maintain displays, and monitor product freshness.
- Enforce security procedures to prevent loss and ensure store safety.
- Maintain cleanliness and functionality of store, lot, and equipment.
- Accurately complete time records and customer service documentation.
- Support management with additional tasks as needed.
Account Resolution Specialist
Total Quality Logistics Inc.
01.2023 - 12.2023
- Reviewed accounts with outstanding balances and proactively communicated with customers to discuss available resolution options.
- Developed rapport with customers to ensure satisfaction with resolution process.
- Researched accounts to identify and resolve unapplied cash on account items and customer short-pays, ensuring accurate and complete financial records.
- Approached each customer's situation with a fresh perspective to carefully assess and devise the most optimal and effective solution for their specific needs.
- Maintained composure, exhibited a high level of professionalism, and consistently delivered exceptional customer service during interactions, even when dealing with challenging individuals.
- Thoroughly documented all actions taken and customer interactions, ensuring comprehensive records for future reference and analysis.
- Utilized various computer applications such as Microsoft Office Suite, accounting software.
- Achievements:
- Highest Resolver of UC Over 45 Days Fiscal Week's 30, 38, 41
- Resolved over $1.3 Million Dollars in Total Unapplied Cash Aged Past 45 Days
- Resolved over $9.9 Million Dollars in Total Unapplied Cash
Cash Application Coordinator
Total Quality Logistics Inc.
07.2022 - 01.2023
- Processed cash receipts in multiple forms, such as checks, ACH, and wire transfers, accurately allocating them to the appropriate customer accounts.
- Performed precise posting and application of customer payments by diligently matching transactions to ensure accurate allocation to the respective customer accounts.
- Collaborated with sales teams and customers to effectively resolve payment discrepancies, ensuring a timely resolution for all parties involved.
- Facilitated the training of new hires, providing comprehensive guidance on corporate policies, procedures, and departmental workflow to ensure their seamless integration into the team.
- Proficiently processed invoiced payments and recorded relevant information in account databases to maintain accurate financial records.
- Collaborated closely with the team to ensure the achievement of daily/weekly productivity goals.
Billing & Payment Coordinator
Total Quality Logistics Inc.
02.2022 - 07.2022
- Effectively processed incoming paperwork for the billing and accounts payables teams, ensuring timely and accurate handling of financial documentation.
- Thoroughly reviewed all documents for accuracy, meticulously ensuring they were fully completed to maintain data integrity and compliance standards.
- Initiated outbound calls and emails to both customers and sales teams in order to proactively address and resolve any paperwork-related issues, promoting smooth and efficient processes.
- Facilitated effective communication with sales teams and carriers to promptly address and resolve billing discrepancies, ensuring accurate and timely resolution for all parties involved.
- Proficiently handled incoming calls and skillfully connected callers to the appropriate teams, providing efficient and seamless communication within the organization.
- Effectively utilized systems to match and pair paperwork with the correct truckloads in our system, ensuring precision and accuracy in data management.
Food and Beverage Supervisor
Kings Island
03.2021 - 08.2021
- Conducted comprehensive training sessions for workers in various in-stand operations, including food preparation, money handling, and cleaning roles, to ensure seamless and efficient functioning of the various food establishments.
- Maintained strict adherence to food receiving, storage, and preparation protocols to guarantee the preservation of ingredient and dish quality consistently.
- Provided guidance and support to trainees to enhance safety measures and optimize inventory waste management, aiming to meet pre-established business thresholds for smooth and efficient operations.
- Assumed responsibility for overseeing all aspects of food preparation, production, and presentation, ensuring strict adherence to quality standards to deliver exceptional guest experiences.
- Effectively supervised a team of up to 50 associates in a High-Volume Food Service Location, fostering a positive and productive atmosphere to enhance both employee satisfaction and guest experience.
Food and Beverage Team Lead
Kings Island
07.2020 - 11.2020
- Conducted comprehensive training sessions for workers in various roles, including food preparation, money handling, and cleaning, to ensure smooth and efficient restaurant operations.
- Oversaw food preparation, production and presentation according to quality standards.
- Effectively coached, mentored, and provided periodic supervision to a team of 10-25 seasonal employees in a food service setting, consistently maintaining a positive and productive atmosphere to enhance their overall employee experience.
- Conducted regular inspections of freezers and refrigerators before each shift, verifying temperature levels to ensure proper functionality and adherence to safety standards.
- Assumed a leadership role in instructing and guiding associates on cash handling procedures, ensuring that daily cash and card transactions were executed with precision and efficiency.
- Took charge of prepping and training associates on non-cash procedures, equipping them with the necessary skills and knowledge to perform their duties proficiently in handling transactions beyond cash payments.
- Provided valuable assistance to the Supervisor on duty, efficiently tackling any additional daily tasks as required to ensure smooth and effective operations.
Education
Real Estate Salesperson License - undefined
Cincinnati State Technical And Community College
Cincinnati, OHSkills
- Accounts Receivable (AR)
- Professional Ethics
- Conflict Resolution
- Teamwork and Collaboration
- Large Customer Support
- Payment/Dispute Resolution
- Cash Handling/Payment Processing
- Account Auditing
- A/R proficiency
Timeline
Assistant Store Manager
United Dairy Farmers
02.2024 - 04.2024
Accounts Receivable Analyst
Total Quality Logistics Inc.
12.2023 - Current
Account Resolution Specialist
Total Quality Logistics Inc.
01.2023 - 12.2023
Cash Application Coordinator
Total Quality Logistics Inc.
07.2022 - 01.2023
Billing & Payment Coordinator
Total Quality Logistics Inc.
02.2022 - 07.2022
Food and Beverage Supervisor
Kings Island
03.2021 - 08.2021
Food and Beverage Team Lead
Kings Island
07.2020 - 11.2020
Real Estate Salesperson License - undefined
Cincinnati State Technical And Community College
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