Trevis Johnson
DesMoines,IA
Summary
Dynamic Hardware and Network Support Engineer team lead with a proven track record at HCL Technologies contracted at the Meta Datacenter, excelling in network troubleshooting and network repair. Enhanced system reliability through proactive maintenance and training, while fostering collaboration across teams. Recognized for reducing troubleshooting time significantly by developing comprehensive documentation and optimizing network performance.
Lead team of 20+ technicans for 24/7 support of network data center operations which include day to day diagnostics, queue management, deployment and decommission of network equipment.
Professional hardware and network support specialist with strong focus on delivering reliable and efficient solutions collaborating with cross functional teams. Proven track record of troubleshooting, maintaining, and optimizing hardware systems and network infrastructure. Strong collaborative skills and adaptability to changing environments ensure consistent and effective results. Proficient at diagnosing technical issues, implementing preventative measures, and enhancing system performance. Recognized for reliability and results-driven attitude.
Technical support professional prepared for this role with strong background in hardware and network maintenance repair. Known for effectively diagnosing and resolving issues while contributing to team goals and adapting to evolving requirements. Expertise in network configuration and hardware troubleshooting, combined with commitment to collaborative problem-solving and delivering reliable results.
Diligent Data Center Technician Lead with solid background in hardware and network support. Demonstrated ability to troubleshoot and resolve technical issues, ensuring seamless operations. Proven track record in deploying and maintaining network infrastructure, leveraging analytical skills and problem-solving abilities.
Overview
9
9
years of professional experience
Work History
Hardware and Network Support Engineer Team Lead
HCL Technologies
08.2019 - Current
- Lead team of 20+ technicians for 24/7 data center operations for break/fix support which consists of diagnostics, deployment, decommission and general break/fix network repair.
- Performed root cause analysis of reported issues to enact corrections using CLI.
- Managed team to ensure necessary coverage of schedules, load management, & performance evaluations.
- Documented faults and bugs for referral to cross functional teams for use in updates.
- Managed cross-functional vendor relationships to handle large scale projects for the procurement of high-quality networking stability, strong collaboration, and successful project execution.
- Enhanced system reliability and quality assurances through regular maintenance and updates of hardware components.
- Provided training to staff members on the proper use of hardware devices, ensuring optimal device performance.
- Reduced troubleshooting time by creating detailed documentation on network equipment and configurations.
- Improved network performance by performing root cause and and analysis troubleshooting hardware and software issues.
- Developed, documented and updated network procedures and standards to ensure compliance and safety.
- Took preventative and corrective actions to address any non-compliance to adhere to process and standards.
- Skilled at working independently and collaboratively in a team environment.
Application Analyst
CBE Companies Inc.
07.2016 - 07.2019
- Engaged in continuous professional development opportunities to stay current on industry trends and best practices for application updates.
- Provided exceptional end-user support, resolving technical issues quickly and efficiently.
- Performed troubleshooting, maintenance and optimization of Windows & Thin Client applications.
- Reduced software issues by conducting regular testing and troubleshooting, resulting in improved overall system stability.
- Served as a liaison between technical teams and key stakeholders, ensuring clear communication of project goals while managing expectations effectively.
- Managed multiple projects simultaneously, ensuring timely completion and adherence to established guidelines.
Education
Network And System Administration
University of Northern Iowa
Cedar Falls, IA05-2015
Skills
- Operating system support
- Network troubleshooting
- Remote support
- Software installation
- Data center operations
- Hardware installation
- Hardware diagnostics
- Asset management
- Switches and routers
- Ticketing systems
- Attention to detail
- Teamwork and collaboration
Accomplishments
- Trained and supervised team of 40 staff members for a shift to 24/7 staffing.
- Promoted from tier 1 to tier 3 lead role in the first year of service in the Hardware and Network Support role.
- Lead, assisted, and worked with cross functional teams to ensure projects and retrofits were completed before the clients deadlines while leading global documentation.
- Embrace being the flag ship site for top tier results, processes and team chemistry to lead globally.
Timeline
Hardware and Network Support Engineer Team Lead
HCL Technologies
08.2019 - Current
Application Analyst
CBE Companies Inc.
07.2016 - 07.2019
Network And System Administration
University of Northern Iowa
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