Trevis Mitchell
Galveston,TX
Summary
Provided outstanding customer service in dynamic tourism and food service settings, utilizing over 10 years of expertise as a waiter and customer service representative.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Waiter/ Restaurant supervisor
Grand Bahia Principe Resort
01.2017
- Memorizing restaurant's wine stock and going with meals.
- Present menu to guests and answer questions about menu items and making recommendations upon request.
- Served food and beverage to guest and prepare or serve specialty dishes at the table as required.
- Effectively communicates with kitchen staff regarding customers allergy and dietary need and other special.
- Regularly checked on guest to ensure satisfaction with each course and beverage.
- Answering customers inquiries and resolving issues
- Checking prepared orders for accuracy, maintaining
- Following regulations while performing duties.
- Other side duties like; brewing coffee, cleaning work area, utensils, dishes, glasses etc.
Customer service /collection agent
Tele-performance
02.2021 - 02.2022
- Provide exceptional service to customers during each interaction Address customer concerns and inquiries
- Handle a high volume of calls daily, inbound, and outbound Meet monthly collection goals as set by the department while employing an elevated level of professionalism
- Collect payments on past due bills
- Negotiate payment terms and methods when right party
- Provide services to customers as required by company standard operating procedures.
- Able to multi-task typical tasks involve account research, function on screen and remaining engaged with
- Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.
Waiter
Sandals Royal Plantation
03.2022 - 12.2022
- Served as a dedicated and enthusiastic waiter 5 to 6 nights per week.
- Worked as a team member to achieve highest level of customer service.
- Remained professional and polite under all circumstances.
- Help train new employees and interns when needed.
- Worked in accordance with all health and safety standards to promote wellness and the most enjoyable dining experience possible.
- Worked to accommodate patrons with special dietary preferences and restrictions.
- Other side duties like; brewing coffee, cleaning work area, utensils, dishes, glasses etc.
- Present menu to guests and answer questions about menu items and making recommendations upon request.
Server
Carnival Cruise line
12.2022 - 07.2025
- Always always provide an epic experience to the guests
- Maintain complete knowledge of all menu items, cooking methods and beverage available in the assigned outlet
- Maintain complete knowledge of table/seat/station numbers, proper table set ups, room capacity, hours of operation, menus, price range and dress code of assigned restaurant and/or outlet
- Assists fellow team members in ensuring each table assigned to them is set up, cleaned down and organized in accordance with company procedure prior to, during and at the end of service
- Offers and refills water, bread, butter, beverage and any other items required
- Offers condiments and seasonings when food is delivered as per service standard
- Ensures that all restaurant products, equipment, and cleaning materials are used in a cost-effective manner, according to the handling guidelines
- Informs their respective Supervisor or Manager regarding all sailor issues, special requests, suggestions and complaints and, where possible, seeks to resolve
- Partakes in clear down routines after service and ensures the appearance and condition of all items including silverware and other tableware to meet standards
Education
High School diploma - undefined
undefined
Mango valley training institute
undefined
Sandals co-operative university
undefined
Carnival cruise line college
Skills
- Collaborated effectively within teams to navigate and thrive in dynamic environments
- Demonstrated exceptional problem-solving abilities and effective verbal communication skills to enhance customer service experiences
- Demonstrated proficiency in engaging with diverse customer profiles, ensuring effective communication and support
- Managed customer inquiries and provided tailored solutions to enhance satisfaction
- Executed emergency detection protocols and responded promptly to critical situations
- Exhibited composure and professionalism in high-pressure situations
- Facilitated effective communication among team members to resolve conflicts Supported colleagues in reaching mutually beneficial agreements Assisted in negotiating terms to enhance collaboration
- Demonstrated proficiency in various computer applications and software tools
- Demonstrated versatility by adapting to various roles within the organization
- Demonstrated exceptional time management skills to enhance productivity
Certification
- Food and beverage certificate
- Fire safety basics
- Guest service gold making connections
- Body language basics
- Restaurant server
- Personal branding
- Crisis management
- Crowd management
- STCW Certificate
Timeline
Server
Carnival Cruise line
12.2022 - 07.2025
Waiter
Sandals Royal Plantation
03.2022 - 12.2022
Customer service /collection agent
Tele-performance
02.2021 - 02.2022
Waiter/ Restaurant supervisor
Grand Bahia Principe Resort
01.2017
High School diploma - undefined
undefined
Mango valley training institute
undefined
Sandals co-operative university
undefined
Carnival cruise line college