Trevis Pitt
Arlington,VA
Summary
Versatile team member offering over 5 years of excellent experience handling tasks smoothly and efficiently. I Adapt well to changing processes, programs and team requirements. I am very eager to contribute to help grow any company.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Instacart Shopper
Instacart
09.2020 - Current
- Worked productively with customers to meet order requirements and service expectations.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Tendered customer orders at point-of-sale using payment information provided and activated any customer rewards accounts for best price availability.
Head Waiter
Kendall Dennis
06.2018 - 08.2020
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Greeted new customers, discussed specials and took drink orders.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Monitored restaurant traffic across special days and seasons and designed schedules to optimize coverage.
Education
No Degree - Business Management
Old Dominion University
Norfolk, VANo Degree - Business Management
Marymount University
Arlington, VA08.2019
Skills
- Excellent communication skills
- Strong problem-solving abilities
- Customer service software and tools
- Multitasking
- Attention to detail
- Time management
- Conflict resolution
- Patience and empathy
- Team player
- Personalized Support
- Guest Inquiries
Accomplishments
- Consistently maintained a 5-star rating from customers for excellent service and attention to detail
- Successfully completed over 1000 orders, demonstrating a strong work ethic and commitment to the job
- Developed a system for organizing and prioritizing orders, resulting in a more efficient and streamlined process
- Proactively communicated with customers to confirm order details and resolve any issues or concerns, resulting in positive feedback and repeat business
- Successfully navigated and resolved complex order issues, including substitutions and out-of-stock items, resulting in customer satisfaction and loyalty
- Maintained accurate records of order history and customer preferences, enabling personalized and efficient service
- Collaborated with store employees and managers to ensure that orders were accurately fulfilled and ready for pickup or delivery
- Demonstrated a strong commitment to safety and cleanliness, following all health and safety guidelines and taking extra precautions during the COVID-19 pandemic
- Aug 2019
- Education
- Some College
- Marymount/ODU
- Successfully completed two years of college with deans list until Covid came along as well as hard times.
Additional Information
- - Increased sales by 20% through upselling and suggestive selling techniques - Received multiple awards for exceptional service and positive customer feedback - Successfully trained and mentored new servers, improving their performance and customer service skills - Collaborated with the kitchen staff to ensure timely and accurate food orders, resulting in a reduction in customer wait time - Resolved customer complaints and issues in a timely and professional manner, resulting in positive reviews and repeat business - Successfully managed large parties and events, ensuring a smooth and enjoyable experience for all guests - Maintained a clean and organized work area, ensuring compliance with health and safety regulations.
Certification
- Certified in Microsoft word, excel, and powerpoint
Timeline
Instacart Shopper
Instacart
09.2020 - Current
Head Waiter
Kendall Dennis
06.2018 - 08.2020
No Degree - Business Management
Old Dominion University
No Degree - Business Management
Marymount University
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